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Broadband & internet access

Archives for February 2017

Vodafone won't let me use my own router; how can I cancel with no penalty?
For technical reasons which I will not go into here, the Vodafone router is terrible; I want to buy my own, but I learnt Vodafone won't let me use my own equipment as it won't give me the password required to connect to the broadband. My problem is: this restriction is not mentioned anywhere in the contract, so I want to…
BT price increase is a money saving opportunity
So about 6 months ago I called up the BT cancellations line and threatened to leave. They gave me a big discount and I agreed to a contract extension of 12 months. Last week I received an email telling me that prices are going up £2.50 and I have 30 days to cancel if I don't accept the price increase. I called up the…
Is this sky deal any good
Hi, took out 12 month contract last october for 17.40 line rental and free bb. I had email informing me that bb was going to be 2.50 and line rental 18.90. Called them and they say best they can offer is line rental back to 17.40 but still 2.50 for bb on 18 month contract Is this as good as I'm likely to get with them. I…
SKY Fibre Optic: Worth Calling Sky
Just off the phone to Sky this minute. 12 months fibre optic for £20 p/m and free line rental for the entire 12 month period. Also sending me the new SkyQ router for nothing. So £240 all in for 12 months of fibre optic. Just mention the deal BT have on until the 23rd Feb - £264 all in for 12 months (but that's with £50…
MSE News: 'I was charged £11,000 for data on my dongle'
A Vodafone customer racked up an astonishing bill after exceeding the data allowance on his uncapped Wi-Fi dongle...Read the full story: ''I was charged £11,000 for data on my dongle' - if your usage isn't capped, watch out' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure…
Combine 2 BT lines to speed up?
Moving house, old one had Virgin and we always got at least 140Mbs but where we are trying to move to just has BT and doesn’t have Infinity as no space available in local cabinet and apparently unlikely to be so for some time. BT reckon 6 – 15 MB with minimum 3. Not sure if I am talking nonsense here but if I rented 2…
Thinking of leaving BT broadband - what are best deals?
Hi everyone, BT sent me an e-mail yesterday advising me our monthly broadband cost would go up from April by £3 a month. Thinking of leaving them for another provider as a result. Luckily for us consumers, the new (now old) Ofcom rules we can let the provider know within 30 days of our intention to leave. Question is, who…
Being conned by Virgin into a contract is there anything I can do?
On Wednesday 8th February my wife and I who is an employee for virgin gyms ordered a package by telephone from virgin media. We spoke to their sales team, we told him that we wanted to order a virgin tribe offer which was the Full house 200 from £55.00 to £45.00 on tribe. He told us he could take our order over the phone…
The Great Fibre Riff-off
I meant Rip-off. Fat fingers... It amazes me how BT and the other big players get away with advertising their Broadband as Fibre when it is not. The best that BT or Sky or any of the other players can do is to offer Fibre to the Cabinet (FTTC) and then a botch job from the cabinet on the street to your property over your…
Internet for high usage household?
Hi, We are currently paying £28.99 for bt infinity 1 & get maximum speeds of 52mb, this was a 12 month offer & the price is due to rise to £44.99 for the next 6 months :( Bt emailed me last week explaining that prices will be going up by £2.50 per month, it explained that I can cancel for free, there was also an offer…
Using BT reward card.
Hello. I have Sky fibre,line rental and anytime extra calls which was £23 but this week will cost me £47. I tried getting a better deal but the best offer was £34pm on 18 month contract. I was looking at BT fibre offer 0f £29.49 plus calls package but that is without mobile calls. I also got MSE email today it also…
Switching ISP concerns
Hi. Our household has decided to switch ISPs to something more reliable and affordable. I'd heard about Origin Broadband which had some good reviews at the time. We decided to switch to them and ordered it on the 3rd (03-02-17). We paid upfront for the year (cheaper) and received the receipt via email. We had no further…
Options for providing internet in holiday let property
I'm just about to complete on the purchase of an apartment in Cornwall which we're buying as a holiday let. It seems WiFi is increasingly viewed as expected, especially as mobile signal is likely to be patchy, rather than a luxury but I need to keep my costs as low as possible so I'm wondering what the best options are. As…
The great BT rip off
Well it looks great folks, join BT broadband and get a £100 voucher. But hey – they have this great policy – you don’t receive it. It’s a faux-voucher. I signed up, expecting a nice, shinny voucher for £100. Called them for 3 months, they said ‘Its coming its coming!’. I had to fill in a form, but still it didn’t come.…
Negotiating with Sky.
Hi guys, Not under contract with Sky for ANYTHING right now but have just been letting a couple of 'promotional' offers run out. Basically, this time last year I had a BT fault on my telephone line, which, after about a month of sending out various engineers, BT eventually (without telling me!) decided to move my line onto…
Sky just raised price on supposedly fixed-price MoneySavingExpert exclusive deal
In January this year I signed up to Fibre Broadband with Sky using a voucher code which was exclusive to MSE members. On the MSE website the deal was titled: "Fibre & line rental £391 over 18 months" On the MSE "Cheap Broadband Deals" page where this was advertised, it stated the following: "Could Sky hike prices? Not with…
Virgin Media Fibre and Line Rent - Line Rental Saver
I have signed up for the VM fibre and line rent deal advertised on MSE, but so far VM haven't allowed me to pay the line rental upfront. My installation is due on 25 Feb 2017 and I tried calling the number on MSE (0800 064 3840) to be told that they couldn't help and I'd need to speak to the new customer team. The new…
Any recent offers to upgrade from sky adsl to fibre?
Hi, just looking to switch my phone line to sky and also upgrade broadband to fibre. Sky tell me they can't offer me price for broadband until the line has been switched offer. This obviously means there is no guarantee for me as to what people centre I will pay for broadband. Just so I can get a feel for What's possible,…
SkyQ
Hiya, I'm pretty new to this so my apologies if I'm posting in the wrong place. I've recently moved home and was looking around for a home broadband supplier and after phoning a few companies Sky Q offered the best deal - pay £25 over the phone and then £22.50 per month for 12 months. I queried this offer as it sounded too…
How to solve problem with BT broadband account issue.
Good morning, I have an issue with BT. I ordered BT bb in Jan online - no option was given to pay online with discounts etc. However continued with order. Called BT straight after order to pay for year in full - was advised everything was fine - would not loose any offers/discounts and not to pay until service live.…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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