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Broadband & internet access

Archives for February 2017

BT Broadband price.
What is the lowest combined line rental and broadband price anyone has managed to achieve please. New contract and old. Per month. Also BT sport HD pack. Thank you in advance.
Switching and account name change help
Hi Currently our household bb and phone is in my name however i am going to be moving out soon so wanted to switch providers and have my parents set up a new contract in their name. Can we keep the existing number we have even though the new account will be in parents name and existing one which i will cancel is in my name?
TalkTalk Broadband
Hi everyone I hope you can help me. My broadband provider at the moment is TalkTalk. The service lately has been poor, the internet drops out constantly and I have to reset the router frequently. When it does work, the connection is not good. My housemate called the helpline last night and was on hold until it closed so…
Broadband switching: Horror stories are putting me off!
Morning all! I have the notice through from Sky that my broadband/phone deal will be increasing from £35.40 to £39.40 next month (including free calls). The BT deal of £24.49 before cashback, etc, (with only weekend calls, but that is fine, as we don't need the full call package any more), therefore looks a good option.…
Terrible cabling across my property, any advice?
Hi, I hope someone can offer some advice. I live in a semi detached cottage in London. The cottage is very old 500 years, listed, and in a conservation area so you can imagine it's pretty hard to change or do anything that looks non-original to the cottage. My front door opens directly onto the pavement, so no front garden…
BT Price Rises - BT Mobile tie
As per other BT users, I have just received my BT price rise email I am currently an Infinity customer with anytime calls I also have two BT mobile deals. With the price rises triggering the option of serving notice to BT to leave, would I also be able to leave the BT Mobile service, as otherwise if I leave the…
One bill telecom
One of the cheapest providers at first impression. However my experience has been poor, it seems when I took the contract I was upgraded to a contract including cal divert, which it seems is a 24mth contract not a 12. There is no engineer support, you have to pay if the line has an issue, the broadband seems to be very…
BT - Internet Keeps Going Off.
Had this problem since start of December. The speed is so slow that often can't even read emails. Keep phoning BT up but getting very hacked off with this as I am phoning up three times a week on average & being told the same old rubbish. Plenty of others in this area experiencing the same issues. Live in a very rural area…
bt sign up advice
hi all ..i am in the proces of changing from talktalk to bt and just found out my subscription was for 18 month not 12 as i thought and am to be billed for aprox £124 so i rang bt to cancel they told me if i continue ,the switch team [bt]will foot the bill via an account holiday.......sounded great ps after i pay the bill…
BT nightmare, I need to switch
Please read to the end, I get to the point eventually. You may even give tips on something else I mentioned. I've been looking to switch from BT for Phone and Fibre Broadband. The thing is, I recieved notice last year from them to say that they've changed packages and moved me onto the "Unlimited Infinity 2" package. That…
BT Broadband - advice on taking the case to the ombudsman
Hi, Can anyone provide advice on submitting a case through the Ombudsman? I've researched the guidance provide on the website but I would be interested to hear feedback on first-hand experience, both positive and negative. I cancelled a BT broadband account last year after six months of consistently poor service. There was…
BT Line Speed / Handback Tool .
https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker This link gives your line speed handback with no charges figures . May be of use for those that belive the supplied service is vastly underperforming .
How does Plusnet Fibre compare with BT Fibre?
Okay firstly I should say I have been happy with my BT Fibre, I live very close to my exchange and the speed I get is better than they advertise. My yearly contract is soon up and I've tried haggling several times to no avail. I was thinking of trying Plusnet Fibre Extra, for 12 months. I would get some T.C.B then return…
BT causing me to lose my hair!!!
Absolutely fed up to the back teeth with BT. Here's my story in a nutshell, would appreciate any advice as to how best to proceed. I've had BT for Broadband, Phone line, BT Sport etc since May 16. Almost immediately I struggled with connection issues on the Broadband. Devices kept dropping the wifi signal (they work fine…
Now TV
Considering Now TV for (hopefully) only a couple of months until Virgin is up and running in my area (preferred supplier). Has anybody got any feedback for Now TV, good or bad? How reliable is broadband connection? Now TV seem to be the only provide to offer one months contract, unless I'm wrong. Any feedback appreciated.…
Virgin Media Broadband Contract
Hi, My VM broadband is just coming in at £30 per month. I called them today to see if I could get a better rate but the person I spoke to was dismissive and said either cancel or pay the £30. Is there any email address that can be used instead and is £30 per month the best I can expect?
I just cancelled Sky broadband.
Hello. My fibre,line rental and anytime extra at £23 PM is ending in 5 days and the price will then be £47 PM. Had a chat last week and they would not go below £34 PM i think for 10 months on a 12 month contract. Went onto cancellations today and my lot goes of on 20th March as 30 days notice. I was not happy with the chat…
Fibre install blocked by neighbour
Hello, A while ago we had a wayleave form from virgin sent to us regarding fibre install in our area. this was to allow virgin to pass through the cable on our property. the neighbours rent the property from an unobtainable (it would seem) landlord that does not seem to care. Now the neighbours are having fibre installed…
Improved broadband options in rural/semi-rural areas
Perhaps not news, but for some reason there seems to have been an explosion in broadband choice for those living in semi/rural locations (where traditionally only BT services would be available). While the broadband speeds may still be a problem its worth checking the availability of these company's SEPARATELY from the…
Price Increase with Sky
Received Letter today from Sky saying that from 1st March they are increasing my line rental by £1.50 a month. I have been in contract since June 2016. Can I phone them to cancel my contract. Yes or No thanks in advance. Nicnoc

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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