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Virgin Media Fibre and Line Rent - Line Rental Saver

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AppleCrumble100
AppleCrumble100 Posts: 2 Newbie
in Broadband & internet access
I have signed up for the VM fibre and line rent deal advertised on MSE, but so far VM haven't allowed me to pay the line rental upfront. My installation is due on 25 Feb 2017 and I tried calling the number on MSE (0800 064 3840) to be told that they couldn't help and I'd need to speak to the new customer team. The new customer team then advised that I have already agreed to pay line rental monthly with the cost of my broadband. I explained that I wanted to pay it upfront - the "line rental saver" option (mentioned in the VM terms and conditions) but they said that I would have to wait until after installation and then call customer service.
Has anyone else successfully managed to get this deal?
Thanks.
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