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OpenReach need an electrical supply from my land
Hi, I am looking for a bit of advice and/or guidance.... Openreach have recently fitted a fibre broadband cabinet in the small village where I live. I have been visited by the electricity company (SSE) on behalf of Openreach requesting they run underground wires from the electrical supply originating on my land to provide…
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Data Advice for Madrid Spain longterm
Hi, my daughter is currently on a gap year in Madrid, she needs an alternative for some data? i don't have a clue. Shes going to be there till june 17 with the odd trip home, at the moment she is on ee/orange and if she needs data she has to pay £3 a day. As anyone got any helpful advice- i think its only for when she's…
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Can I invoice BT for my lost earnings?
So i upgraded to BT Infinity 2 in October and up to Monday (5th December 2017) the internet connection was terrible and well under the guaranteed minimum. Today BT called and offered me £20 in compensation as a gesture or 'goodwill'. I am self employed and i think I've lost around about 5-6 hours of work trying to deal…
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Broadband he'll
Hi everyone I have had several broadband suppliers over the years and recently cancelled with Sky due to poor download speed. I really need broadband as have children at Uni but the issue I have is getting a decent supplier. I saw Martin's article on the " promises given by suppliers " that fail to deliver. Sky could only…
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Zen Vs Origin Broadband
Moving into a new property soon, trying to decide between these 2 providers, zen seem far more expensive, do they offer a reason as to why? Anyone else i should consider? Thanks
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Mistake by TT
I received an email from TalkTalk a few days ago - informing me that I had saved £259 over thse last 12 months - through free calls - which I thought was slightly excessive I received another email, yesterday - headed "Whoops we made a mistake" with the true figure - £34.65 Had I had to pay for the "Call Boost" in this…
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Switching to partner's name
Hi there, Just wondering if anyone could help me please? My wife and I are moving from a rental property to a house we just bought (woo hoo!) and trying to sort the broadband out. Have been with BT for a while and am trying to get a better deal. The best deal I have found is a new BT customers only package. Does anyone…
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ISP suggestions
I'm currently with BT (infinity1), but am looking to try and get a cheaper deal. I was initially thinking of plusnet, but due to bad reviews, I've had second thoughts. I began thinking about Origin, but again there seems to be negativity towards them. I'm looking for a provider who doesn't throttle speeds or apply…
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Vodafone Fibre B/band deal
After giving TalkTalk the benefit of retaining my custom for the last twelve months, and assuring me that my details weren't compromised when they were hacked, my present agreement comes to an end on 11th Dec. I am on the verge of switching to Vodafone for their 38Mb No line rental package. Does anyone have any positive…
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negotiating new Plusnet deal - any tips?
At the moment I'm paying: Unlimited Fibre £14.99 Anytime £6.50Line rental£17.99 I want to ditch the calls. Can I negotiate the other things lower?
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Is there a way to avoid early termination of contract fees for ISPs?
I want to change to a new broadband + phone provider but they all have 12 to 18 month contracts and I may need to move in that time (and won't be able to take the account with me). I spoke to Talk Talk and they said if I end a contract early I would have to pay either termination fees or until the end of the contract which…
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Virgin error on Black Friday deal
I helped my daughter and son get a new Virgin installation in Black Friday week. A helpful rep gave us a direct Manchester number and we used this on several occasions The BF rate of £18 rather than £27 per month was agreed. When the contract came through it was for the £27 per month :mad: Tried the Manchester number today…
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Switching to First Utility
Hi, I live in South London, have been using Plusnet Fibre (76 mbps) for about 3 years and it has been working well. Out of contract, I currently pay £37 per month including line rental and taxes. First Utility (who are my gas/electrical provider) are offering a deal for 76mbps fiber for about £10 less per month for 18…
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Sky BB & Phone ending Dec 31 - feeling confused
I'm feeling confused about my Sky Broadband billing changes and when and how to switch to another provider. I have been paying £38 a month (but £6.60 is for T.V. sub which started later in the year - a separate thing) Billing date this month is 14th December and £48 will be due December 28th, with January and February…
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Can I go back to my old provider?
I was with BT for basic internet, nothing fancy, no TV and no fibre. It was fast enough to allow us to watch catchup on two TVs at once while the kids youtubed and skype worked reasonably. Not lightening fast, but it did the job. However I was paying through the nose for it. So when I saw a deal for EE that was less than…
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BT bb & phone renew or move?
BT bb and anytime landline deal ends 6th Jan. I've got Sky tv. When do I contact BT to haggle, is it 30 days notice? Are there any non-fibre deals worth considering? Ta. :)
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Broadband Issue
Hi All I've been with Plusnet for about three years now. In the last six months the service has been terrible. We jumped through all their hoops of checks (we've had a new router, have used all the wifi channels, have used the test socket, have moved the router to a different location) until finally they sent an engineer…
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Talk Talk Issue Please Help!
I joined Talk Talk October 20, With my go live date 1.11.2016, I made my first payment on time. On the 30th November 2016 8pm my internet went down. I called Talk Talk who then advised My Contract has been cancelled. (But i did not request this) after hours of battling this the following day I was then advised I am no…
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Compensation
Virgin want to run fibre optic cables in our road and want to run these within my land. Can I request they compensate me as I am not a customer, nor intend to use their service.
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£30 for 150 broadband only
Hi all, With the Virgin price increase I'm being charged £38 for broadband only now. I don't have phone or TV, and I'm out of contract. I used to get a £7 loyalty discount but looks like that's gone as I'm out of contract. I'm perfectly happy with Virgin Media's service, I just don't want to be fleeced for it. I called…
