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Messed around by Virgin yet again, what do I do?
Most current problem is I enquired about home move as out of contract and wanted to renegotiate (to get it at same price as previous year but maybe even speed increase which is available at no extra) Advisor told me they would need to do checks first and get back to me following day, I missed that call and a few days after…
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Switching early
Hi, According to my 'Welcome to BT Broadband' email, I joined on 14th Jan 2016 (12 month contract). I want to switch to another provider (been quite happy with BT but want to make it cheaper). Can I switch now without incurring any fines? Also will that mean I'm paying twice until the 14th Jan? I guess I can wait until…
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Sky - BB & line rent £190 for 1yr, claim £75 Mastercard (available until Sun 4 Dec)
I tried to sign up to this deal on 26/11/2016, and got the following message on the Sky Web site: "Unable to continue with your order. An error has occurred. Unfortunately, we have not been able to proceed with your order. To continue by phone, please call 0800 151 2758." I did as advised, phoned the number and switched my…
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I'm looking for landline WITHOUT internet
Can anyone tell me where to start looking for the cheapest deal? It's for my Grandmother and she doesn't use the internet at all or even particularly understand what it is, so an internet connection is irrelevant. A cheap TV package might be good though - NOT Sky, we're trying to get her off of that, it's costing her…
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BT - a week without internet
Decided to take advantage of their Black Friday offer. I explained to the salesman that I rely on the internet for pretty much everything, thus could not possibly take out the deal if there is any downtime. Salesman assured me that internet wouldn't be down for longer than a couple of hours whilst the changeover from my…
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Getting a better deal out of SKY
I have Sky broadband only for £17.50 all inc. Its not that great round the house unless your sat next to the router. I don't want TV package or anything else, just cheaper. Anyone been able to get them to reduce the broadband only cost?
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MSE News: EE to raise line rental and call costs next month - beat the hike
EE phone and broadband customers are facing an average £18/year hike to line rental costs from 23 January ...Read the full story: 'EE to raise line rental and call costs next month - but you can beat the hike' Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all…
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Virgin Media - Moved - Email Problem - Help please!
My partner has been with VirginMedia for a long time. He has an NTLWorld.com email address that he uses for his business (he's self employed). He recently moved in with me and I am in an area that is not served by Virgin Media and they told him he couldn't keep his email address when he moved to his new address (mine). He…
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PlusNet!charging monthly after paying up front
I switched to PlusNet last month and paid upfront for the year. Today I received an email telling me that they were going to take a direct debit for 17.99, when I looked online it showed a new bill for this month for line rental. After half an hour on hold I was told that because I made the payment online it hadn't been…
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With TalkTalk, looking to save AND get faster Internet
I'm with TalkTalk. My 18-month contract has expired and the monthly payments are creeping up towards £45! I want to save money and get faster Internet (have just run a test and my download speed over normal phone line is just 2.5 MB, though I am using a wireless connection). I have a few questions: 1) Will going for their…
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BT Moving House lock-in
Hi, A friend of mine just moved house and told BT about it. She has BT Infinity, and the minimum term was due to end in February 2017. The problem is that BT extended her contract for another 12 months starting February, so now her minimum term ends in February 2018. Is there any way to get out of this? We were supposed to…
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Talk Talk incompetence
Hi everyone Normally I just read the threads and have garnered much information from here so time to share. I know some people have asked have Talk Talk improved, well here's my experience. Was with Talk Talk, line rental paid up front when i moved house. All information entered onto website, move date, new address etc.…
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Switching from super fast Broadband
Hi, I am thinking of switching from bt infinity to sky broadband, has anyone experienced issues when switching in this manor, I'm sure id read somewhere they had experienced problems with the faceplate?
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Uno Broadband migration/change address costs
Hello, I've recently moved address and as I am very happy with Uno broadband I want to take them with me. However they have said that my service (Fibre 100+) cannot be migrated, and I must cease the old service and put in an order for the new service. My current service has been paid up until 22nd December. The total cost…
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Going from EE to BT, same issue?
Hi I used to be with Bt for phone and broadband and received a call from ee who bought it out for more than half price each month, been with ee for about 17 months now and the last month its been dreadful, so slow, buffering on everything, buffers on everything, to watch a 45 min programme it would take about 1hr 45min,…
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Do I have options?
I've been with virgin media for 18 years and wanting to shop around for a better deal...but My income is carer's allowance and income support. No problems ever paying my bills but wanted to know does that limit my options? Other providers may not want to touch me with a barge pole! Plan on trying to haggle with VM but…
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Sky broadband offers
Hi, when listing the various offers from ISPs it would be useful to mention their "quirks". For instance I have just found out that Sky are very keen that their hub is used. The username and password to get on to their internet is hidden away. I did ask this of Sky when I was investigating and did not get a proper answer…
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TV and broadband
I currently have free view but want to get a TV and broadband deal. Wanting to spend no more than £30 a month will use WiFi for Ebay Facebook etc and would like tv with entertainment and kids programmes as well as documentaries. I am struggling to find one suitable and wondering if anyone can help? Thanks
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Sky / Openreach and out of hours new installs
After an "interesting" experience with Sky where a new broadband install appointment was missed and having to re-book for another weekday, I was just curious about why Openreach no longer do Saturday / evening installs? I'm not really familiar with how BT / Sky / Talk talk etc etc contract out the work of new installs to…
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BT Broadband giftcard reward problems
Hi, Has anyone had any issues with the £75 reward card when signing up to BT Broadband? I signed up using the link on the main pages and have been connected for 2 weeks, but when I try to use the claim form it tells me "You are not eligible to claim a reward" - I probably wouldn't have gone to them without this so am quite…
