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BT Broadband giftcard reward problems

Hi,

Has anyone had any issues with the £75 reward card when signing up to BT Broadband? I signed up using the link on the main pages and have been connected for 2 weeks, but when I try to use the claim form it tells me "You are not eligible to claim a reward" - I probably wouldn't have gone to them without this so am quite frustrated.

Have tried to contact them via email and phone but am not getting anywhere!

Any advice gratefully received!
Prizes:
2013 - £3,500; 2014 - £8,200; 2015 - £9,300; 2016 - £6,500; 2017 - £9,500; 2018 - £1,600; 2019 - £2,100; 2020 - £2360!
Thanks for everyone's help getting these xx

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