Talk Talk Issue Please Help!

SteBarlow

I joined Talk Talk October 20, With my go live date 1.11.2016, I made my first payment on time.
On the 30th November 2016 8pm my internet went down. I called Talk Talk who then advised My Contract has been cancelled. (But i did not request this) after hours of battling this the following day I was then advised I am no longer a Talk Talk customer and I have no Internet.
(At the same time they was being attacked with a Malware which took 900K+ users down across Europe) Talk Talk advised this was fixed and internet should now be working.

Mine came on 2/11/2016, but not all was it seems. I checked my line and I was advised My internet will be live on the 15th December. I then called the number on the line which turned out to be someone who has just moved in and ordered Talk Talk which will arrive on the 15th.

So I have somebody else's Order in my line with the internet working. But i am no longer a customer for Talk Talk.?
My order was cancelled by somebody else's request. I have been trying to speak to Talk Talk customer service but they just do not understand the problem and keep sending me to the beginning of the 10 Minute waiting que.
I am being treated unfair, not getting my full service and some one else has my details to cancel my account!
I really don't know what to do now?

JJ_Egan

Do TT not have a users forum that may help ??

Anthorn

JJ_Egan wrote: »

Do TT not have a users forum that may help ??

Yes they do. It is possible to get some action on a particular problem. But most of the time replies just reply with what is already available from the FAQ.

https://community.talktalk.co.uk/

SteBarlow

I have tried this also, is there any consumer complaints I could do, which would actually make a difference.
I was due a Manager call back yesterday at 19:00 but what a surprise, they did not call.

Anthorn

Initially phone 0345 172 0088 and then escalate it. Live Chat is quick once you get through.
https://help2.talktalk.co.uk/how-do-i-make-complaint

Sooler

SteBarlow wrote: »

I called Talk Talk who then advised My Contract has been cancelled.

That's a standard lie - it's a fob off to shut you up and get you off the call as quick as they can.

SteBarlow wrote: »

after hours of battling this the following day I was then advised I am no longer a Talk Talk customer

they're well trained to get you off the call, however long it takes, without commiting to any resolution, hence ...

SteBarlow wrote: »

keep sending me to the beginning of the 10 Minute waiting que.

SteBarlow wrote: »

I am being treated unfair, not getting my full service

That's TT for you.

SteBarlow wrote: »

I really don't know what to do now?

Leave TT.

Terry98

I read somewhere that the CEO (Dido Harding) reads her complaint emails so it might be worth telling her your problem dido.harding@talktalkplc.com

I would also try this http://www.moneysavingexpert.com/site/resolver

SteBarlow

Hey,

Thanks for the e-mail, I have give it try!

TalkTalk

Hi

If you contact us on twitter (@TalkTalk) or via our community pages on our website we can certainly look into this for you.
Vicky

debitcardmayhem

TalkTalk_Company_Representative wrote: »

Hi

If you contact us on twitter (@TalkTalk) or via our community pages on our website we can certainly look into this for you.
Vicky

Some good advice ...use twitter .... some bad advice ... the forum is not fit for purpose imho .... unless you can wait 1-2 days or three if it's a weekend. Vicky/other twitter monitor,OCEs have managed to get things sorted quicker for me. Thanks V will miss you now I am with SSE for 13 pounds/month less for 76Mbps