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Broadband & internet access

Archives for November 2014

The EE + Talk Talk Gangster Diaries
Hello MSE patrons, This here be a diary of my ongoing adventures with EE and TalkTalk. I am keeping this thread as a duplicate public account of our interactions with each company. Hopefully the situation can be resolved, but if not, this is where I will document it. It is intended in good faith, and I hope is in the…
Talktalk contract ending !!
My 12 months contract is coming to an end soon. I phoned talktalk and they told me that the end date is 30 January but my value line rental is paid till 31 March (they made a mistake at the start so they charged me monthly and then I phoned them and paid for the whole year. My question is what is the best way to deal with…
Uswitch bband checker says I can get fibre, but I can't....
Does anyone know why when I check my postcode on the Uswitch or Cable.co.uk websites it shows a list of all the ISP'S 's offering fibre eg sky, BT, EE etc in my street but when I check on the Sky site it says there is no fibre in my area. Same for all the other ISP's websites. I have rung Sky and one of their advisors did…
Choosing a start date when switching providers
Hi guys, I see that plusnet are doing a special blackfriday deal where the whole year of the internet is free ... with £75 cashback AND £10.50 from quidco!!!!!!!! :j:j:j Anyway, I am currently with talk talk and unfortunately, my contract runs until the 23rd of this month. I was about to pay for the plusnet broadband but…
Moving house but BT don't offer very good broadband speeds in new area
I'm 10 months into an 18 month BT phone and broadband contract. I was planning on just transferring everything over to my new address, but the speeds that BT offer are much lower than other providers. Is there a way of switching without paying termination charges? I've had a look online but can't seem to find the answers…
Virgin Media Offloading ADSL Customers To Talk Talk
Apologies if this is old news but I hadn't heard about this until yesterday ... although now that I have googled it I have found some articles relating to it. I received a phone call from a Virgin Account Manager yesterday to say that as an ADSL customer I would be transferring to Talk Talk because Virgin have terminated…
Typical unfair practices - BT within 14 days
I had BT infinity 20gb installed with 6 months free. After 3 days using it, myBT says I have used 1/3 of my monthly allowance already. That is strange, but the computer is always on and we do watch streaming TV a bit. However, whatever the reason, I decided I needed Unlimited. So I called BT, explained I was in the 14 day…
MSE sky offer May 2014
Mse did a promotion in may this year that was for free line rental and i believe it was for 12 months. However sky have just informed me that it was for 6. Now the issue is i cannot anywhere find proof it was for 12, at first they didnt even apply any discount and it was only after numerous calls that they finally applied…
VM can't be carried into new home but never signed contract
Hey all, So i'm moving to a new property 6 months into my 12 month broadband only Virgin Media deal but i doesn't support any VM services. I'm aware there are early disconnection fees, however the hard contract they posted out for me to sign and return never got signed or returned (completely forgot to do this and it got…
BT Infinity or Sky Fibre? Experienced either/both?
I'm looking at getting fibre broadband for our house. I'm on approx. 6.7-6.9 Mbps connection at my mums so anything will be an upgrade. I've seen plenty sites detailing the usual - the speeds offered, the download limits etc etc. On that note, Sky wins (i was planning on going with Sky as they also have the best phone deal…
Sky charging me for voicemail from December
I was one of the people swapped over from O2, so not sure if this affects everyone, but a reminder that you will have to opt out of voicemail to avoid the increase in line rental, if that's what you wish. Just a warning there is no way to opt out of this on the Sky site, and the on line help took 25 minutes to achieve this…
Virgin Media (was Smallworld customer) Cooling off
Hello, I had my service switched from Smallworld to Virgin Media on Friday 21/11/14 as Virgin had bought Smallworld. On the 21/11/14 I complained to Virgin: they'd turned up two hours later than I was led to believe, they reconnected my home network causing routing issues, disconnected the entire internal network from any…
EE Broadband MAC delay
Does anyone know why EE takes up to 5 days to issue a MAC code? Is this by any chance connected with the OFCOM rule that they must be issued within 5 days of a request? I'm certain they can be generated immediately. This kind of cloak and dagger approach is one of the reasons I am leaving EE. Any other similar experiences,…
VM Feb Price Rise! Can i cancel?
Hi People, Here's my dilemma, I am halfway through my VM contract and just out of my 6mnths promo @ £19 and the bill for my phone and broadband has just jumped up to £31.49p . Just 3 days ago I received an email telling me my package will be going up by £3.64 in February 2015. I was just wondering would this hike in price…
How long does it take to switch?
I am currently with Talk Talk for phone and broadband on a regular LLU connection giving me just over 3 Mb. The service has been ok but the line speed is becoming a bit of a nuisance with buffering on BBC iplayer and even slowing down of general Internet usage at certain times. Fibre is now available in my location but not…
Going from BT infinity to Virgin's fibre opt - charged £30 because it's not OpenReach
Apparently, because Virgin don't use the same line as BT do for providing broadband, transferring to them is not as simple as changing the ownership of an existing line. I got a 'leaving FYI letter' from BT, saying that I will be charged £30 to cancel my broadband. I'm am no longer in a contract, so it is not a…
BT "Black Friday" deal
I'm considering going for this week-long "Black Friday" deal with BT. http://www.productsandservices.bt.com/products/broadband-packages never been with BT before, and it looks a good deal, and only a 12 month contract which is great because it means i can consider switching again this time next year. the only thing i can't…
Mse-plusnet broadband package cost breakdown is wrong
MSE's Broadband (Battle) Price War offer listed on MSE's Top Deals. 19/11/14 I took advantage of the offer by signing up to Plusnet yesterday, but I could NOT sign up for the 'pay up front line rental deal' under the standard PLusnet deal that is listed/costed up and as advertised on the MSE's web page. Meaning I could not…
The best Fibre deal right now?
Hi all, I have had my broadband with sky for the past year and decided to cancel as my contract ends next month. The retentions team called me and offered the standard 50% off the tv package but couldn't do anything on the fibre optic broadband - would have been £350 p/y for the broadband if I stayed with them. I am on the…
EE broadband, type mismatch error? 4 weeks wait. Awful.
Dear Forum; I plumbed for the £120 amazon voucher deal with MSE for EE, fingers crossed I get it. I did have an email confirmation. My phone was trasnferred 4 weeks ago, but since then have had to experience EEs hit or miss customer support for broadband. They say there is a type mismatch error...but there isnt anything on…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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