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EE home broadband - worst customer service ever
Forgive me if this isn't the right place to post this, but I couldn't find anywhere else to do so. This is only a summary of my trials and tribulations with EE customer service. I started this process on 13th September 2014, and it is now 24th November 2014. I apologise for all the exclamation points, but I am just....…
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Views on Plusnet please
I'm thinking of moving from BT for my fibre BB and landline. I've never had problems over the past 2 years but I'm looking for a better deal. Plusnet caught my eye with a good deal and cashback. Has anyone a good or bad opinion about them?
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TV - Phone - Broadband Bundle or separate
Hi - first post here - and a bit of a complex one I'm afraid but grateful for any advice / pointers. We've decided to upgrade our anytime phone / broadband package (currently old Pipex (now TalkTalk) had for over 10 yrs, plus upgrade our TV (again had for about 10 yrs - very bulky) I've done some basic web-trawling but…
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Virgin media advice
Hi I arranged for Virgin media broadband,telephone and TV to be installed yesterday and when the engineer arrived they said the cable was not ready outside my house.They called the team that deals with street cabling who came but could not get the cable to my house apparently there is some kind of blockage.They said the…
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Fibre - "High demand" area
Hello. I am moving to a new area soon and trying to get my broadband sorted for my new property. It is in the W6 postcode area. Despite being less than a mile from one of Virgin Media's head offices, they do not offer a cable service in my street. Also the area seems to have fibre, but the exchange is currently "High…
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BT deal link dead ?
Looking to move from plusnet to BT with the 12 month fibre deal which is supposed to be still on until midnight tomorrow this is the page; http://www.moneysavingexpert.com/phones/cheap-broadband?_ga=1.206122070.452921675.1404838490#btfibre The link is below but seems to have been down all day not sure if its MSE or BT?…
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moved to plusnet,but BB not working
moved from sky to plusnet .The phone is with eprimus .that is moving to plusnet on the 4th Dec. Plusnet was suppose to be up and running from yesterday . The Broadband went of a few days ago . Plusnet BB wont connect ,the light on the router flashes but thats it . I phoned plusnet who told me they would do a line test and…
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Sky's 12 month free broadband deal
I just missed out on taking advantage of Sky's 12 month free broadband deal (in MSE email this week) but know they've done it before so am hoping they'll do it again (and I can be quicker at reading my emails next time!). I am hoping they might do it after Christmas but is there anyone in the know out there who has any…
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which provider?
I have been with TT for a number of years but am having issues with speed meaning that you are unable to play x box games without lagging. Fed up of trying to talk to customer service staff who read from a script and my contract is up so am thinking of switching. Sky seems to get the fastest speeds round my area according…
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Recent Sky's MSE Blagged deal
I went for Sky deal from Martin's email this week. I signed up last night at around 10 pm and this morning received an email with my £100 M&S Voucher. Very impressed :money:
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Do I need to switch to fiber?
Hello everybody, I'm currently with Orange on their unlimited home starter plan for £7 and I get between 10 and 12 Mbps on speed test. I'm posting this because I would like to get a streaming TV service which recommends a minimum connection of 3Mbps but my son will also be using his own computer to browse the web and watch…
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BT Superfast broadband
Hi all, We are due to have our area switched over to BT's Superfast Fibre network tomorrow (Friday 20th November) and I was wondering if someone could answer me a quick question with regards to this process and the affect on my current service. I am already with BT and on their unlimited usage package up to supposed speeds…
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Plusnet Long term customer?
Hi been with 'Plusnet' for many yrs now & just wondered before I contact them if any one had 'haggled' a better deal like 'plusnet newbies ' receive within the first yr? Any tips of what to say maybe? Must say I am extremely happy with the service & the customer service has always been helpfu & efficient Thx
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Fibre
I currently have download speeds of 7mb and upload 0.35 these speeds similar to the average speeds for my postcode. We have 5 adults with phones,tablets etc. I am looking at fibre, I am currently with Plusnet and on checking they estimate speeds up to 35mb for my line. They have no deals for existing customers, new ones…
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Can I cancel and swap?
Background: I moved 4 months ago and took my sky tv, BB and phone with me. My BB went live on 6th August and I've had nothing but problems since :( my BB connection is very intermittent (I started a thread AGES ago on this forum but I couldn't find it, sorry) and I have to manually reset my router several times when I'm…
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Unexplained Mobile Broadband Charges
Good morning. I'm hoping you good people out there will recognise the problem I've got with a mobile broadband bill. I signed up for a rolling monthly contract with EE a few months ago, bought the Osprey dongle and all was well. But then I cancelled the subscription on 8th October because I switched to Sky's fixed line…
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EE Broadband Signup E-mail
Hi I've just signed up to EE for their BB, Line Rental + Weekend calls package. On the confirmation e-mail it says the following: As you've said you don’t have a working home phone line at the moment, we'll be supplying you with a new number. If you have a home phone number you'd like to transfer to EE, please call us…
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Is this a good deal?
I am with Plusnet unlimited broadband and my contract is about to expire in May, for a year my deal was £2.99/month plus line rental upfront plus the cost of calls. The rest of my contract from Jan to May will see the BB element goes up to £9.99/month. I saw the EE deal on the MSE newsletter today but heard some terrible…
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Urgent. Sky: Pay £204 over a YEAR for line rent & bband and get £100 M&S vch.
Hello, Is anyone else having problems with getting this offer? I've followed the link repeatedly and it keeps getting stuck on the screen where it says to confirm address and wont proceed any further. Many thanks
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Plusnet vs BT confused!!
Hi just signed up to Plusnet still within my 14 days cooling off period. Currently BT customer, leaving due to price. Being told that Plusnet "traffic Manage" broadband whereas BT don't?, I am confused as I need a good speed and connection. Can anyone advise me? Anyone else a Plusnet user who can advise me of there…
