EE Broadband Signup E-mail

sheffieldeagle

Hi

I've just signed up to EE for their BB, Line Rental + Weekend calls package. On the confirmation e-mail it says the following:

As you've said you don’t have a working home phone line at the moment, we'll be supplying you with a new number. If you have a home phone number you'd like to transfer to EE, please call us immediately on 0800 079 0283.

I'm hoping this is a problem with their automated service as this is not what I said on the online form. All the other details are correct.
Can anyone set my mind at rest or do I need to call the number?

Many thanks

masonic

I think you need to call them.

mickd67

sheffieldeagle wrote: »

Hi

I've just signed up to EE for their BB, Line Rental + Weekend calls package. On the confirmation e-mail it says the following:

As you've said you don’t have a working home phone line at the moment, we'll be supplying you with a new number. If you have a home phone number you'd like to transfer to EE, please call us immediately on 0800 079 0283.

I'm hoping this is a problem with their automated service as this is not what I said on the online form. All the other details are correct.
Can anyone set my mind at rest or do I need to call the number?

Many thanks

Please do not make the mistake I have made I switched last Friday they disconnected my service with sky but have still to connect me. They are the most incompetent company I have ever come across. they put you on hold put the phone down promise to call back. I am typing this while on hold yet again. They have just said technical department is closed. I am high priority for tomorrow I was today but they did not call. I cannot believe this deal is promoted by money saving expert I have reported them to Ofcom because I cannot just switch to another company until my broadband is live with EE. Yet because my phone line is live the clock is ticking on the 14 day cancellation. I have just paid £50 for mi-fi because I work from home. If anyone has any ideas to get me out of this mess I would appreciate it. EE should be banned from operating They cannot tell me if they can give me a service or not trust me I would not wish this on my worst enemy!!

sheffieldeagle

Sorry to hear of your troubles. Hope you get sorted. Very few large companies are capable of sorting out mistakes because individuals have to follow the companies script.

sheffieldeagle

Anyone had this message?
Do I need to phone. I'm a little worried by phoning I will cause problems where there may be none.

xannus

sheffieldeagle wrote: »

Hi

I've just signed up to EE for their BB, Line Rental + Weekend calls package. On the confirmation e-mail it says the following:

As you've said you don’t have a working home phone line at the moment, we'll be supplying you with a new number. If you have a home phone number you'd like to transfer to EE, please call us immediately on 0800 079 0283.

I'm hoping this is a problem with their automated service as this is not what I said on the online form. All the other details are correct.
Can anyone set my mind at rest or do I need to call the number?

Many thanks

Please do call the number and tell them asap. Exactly the same thing happened to me but I phoned up straight away so luckily they had not started the transfer yet and they were able to easily keep my existing number for me.

sheffieldeagle

Can I ask did you get through to the New Line Dept?
They are calling me back tomorrow because the lady who answered my e-mail put me through but forgot to exit my account, and the guy trying to sort it couldn't get in.

Stupidly this must be a common problem as the BT line check doesn't throw up Sky Network lines. Why don't they just have an automatic e-mail or call to the customer to confirm? Very strange.

xannus

sheffieldeagle wrote: »

Can I ask did you get through to the New Line Dept?
They are calling me back tomorrow because the lady who answered my e-mail put me through but forgot to exit my account, and the guy trying to sort it couldn't get in.

Stupidly this must be a common problem as the BT line check doesn't throw up Sky Network lines. Why don't they just have an automatic e-mail or call to the customer to confirm? Very strange.

Honestly, I don't know which department it was I spoke with but I just called the number in the email and they sorted it out. Good luck.