-
Sky Direct Debit says 'two weekly'
Surely that can't be right? Amount £14.50 Frequency Two weekly Status Active
-
Is the whole contract value a reasonable cancellation fee when moving home?
Clearly I don't think it is, but I'm looking for a practical definition of reasonable here. These are the circumstances: I upgraded my pre-Paid phone/broadband deal to an unlimited package (to accommodate a lodger's voracious appetite for data). This was an 18 month contract. Six months later I've moved due to my landlord…
-
what does "bt_test_user@fs" signify??
Hi again, I am having continuing problems with my orange broadband. No internet connection for two days now. When I rang up the help line a few weeks ago I was asked to insert [EMAIL="bt_test_user@fs"]bt_test_user@fs[/EMAIL] in the router log-in details in place of my own personal log-in. I was cut off before I got the…
-
Orange to EE - no longer unlimited?
Hello all, I've been an Orange mobile customer for around 10 years and an Orange home broadband customer for only 2 months. I decided to move to Orange for my broadband and home phone package because they offered a good deal for 'truly unlimited' broadband (£5 plus £13.50 line rental) I've just received a letter welcoming…
-
T-mobile Full Monty Plan no tethering!
Hi New to these boards but a very old customer of t-mobile (now EE). I upgraded to a new full monty plan in August as I kept running out of GBs for my usage via pc. The rep advised strongly that i move to this new plan that at the time allowed you to tether - so i thought great! Until recently when i have no longer been…
-
BT Unlimited wifi ??
Was thinking of transferring to BT from Orange. The unlimited wifi is very attractive to me. It is actually 10,000 minutes a month which seems quite generous. I dont use a lot of broadband so the monthly limit of 10 gig is ok by me. Before I give BT a call I just want to make sure I have my facts right. Can anyone tell me…
-
Question regarding BT pricing.....
As per my other thread i accepted an offer to stay with BT yesterday. This is due to start (new pricing) from 19th Dec. However, on my last bill a few days ago i see that i am actually charged for line rental and package up until 9th jan. Does this mean i will get some sort of rebate? (i paid a years line rental up front…
-
Intermitant broadband
I had Talk Talk broadband for along time and been fine.Two days ago it went erratic, I use Firefox and IE on Vista, now either may or not work or tell me they cant find the sever but if you push refresh there is a good chance it will work.Sometimes it will do 4/5 pages perfectly and then tell me it cant find the sever.…
-
Moved Home Broadband connection nightmare
Student daughter moved into a flat in September. Previous tenant had not informed BT he was leaving and they continued to provide BT line and broadband for a while. I've been trying since then to get line and broadband over to Tesco - cheapest as I've a Tesco mobile. Got no internet or phone line and am sick of customer…
-
BT Net Protect Plus Problem
I am having a problem since yesterday opening email attachments. The security product suggests blocking the download of any attachment. Have chatted online to BT Help and was told there is a problem with Internet Explorer being corrupted. They suggest changing my browser to Mozilla firefox or google chrome and resetting…
-
Talk Talk nightmare
Stupidly i recently took out broadband and home phone with talk talk speed should have been fine, have been live for only one day obsolute nightmare, speed 0.2 keeps disconnecting rubbish, spoke to someone in india who could hardly speak english who has now told me they will phone back in 24hours. all the paperwork says u…
-
O2 Broadband: Changing address but not moving home?
Hey I haven't been using my O2 broadband because I've been using a second broadband connection which is better instead, I am still under contract until with O2 april 13. I was wondering if I could rather pass the broadband to a relative until it's expired and then cancel it. Shall I say to O2 that I want to move home?…
-
RentSmart Help?
hi, Can anyone help me with RentSmart (PC World) me and my boyfriend was looking for a lap top from pc world when a female worker told us about rent smart, and when we had the laptop for 2 years its yours and that rent smart will send out a new one. But its been 2 years now and we had nothing. The other night the laptop…
-
Happy with TalkTalk
12 months ago I had a terrible time with renewing my TalkTalk contract and had to resort to this forum to try and get help. This year it has, so far, been different. The call centre were helpful offering a discount for the fact I've been a customer for over 7 years. I even opted to upgrade to include their new Freeview tv…
-
Broadband Nightmare
Our broadband has been down since 1st Nov (EE/Orange). After countless calls to customer services for 4 weeks, during which we were repeatedly read a script, it transpired that the fault might be with our line provider (BT). Sure enough after calling BT regarding this, they confirmed there was a fault on the line, but that…
-
If speed considered not fast enough - might there be cancelation
I am looking at three options Virgin Be BT Cannot afford sky I am moving form London currently on a 16mb connection to a hidden part of (rural to me) Pangbourne. I know I am going to take a hit on the line speed. Are there likely to be big differences between the listed companies above (Virgin I know is cable). The reason…
-
Lower speed than sold with Sky
Before entering a contract with Sky I was told that my internet speed would be between "9.6Mbps - 16.4Mbps". It was around 7mps when I first received it in September but quickly fell to below 7mbps, often being between 5-7mbps and disconnects atleast once a day. I have made a complaint to sky on two occasions and they have…
-
Wifi access in the south of France
will a wireless 11n usb adapter get me a wifi signal in France ?
-
The age old question - Sky or BT?
Hi all, following much confusion, i've decided to ditch virgin media's feeble 'National Services' offer, since my new place can't accept V Fibre. Emailed the cable-my-street team at Virgin and they came back and said it would be too expensive to offer cable in my property (figures, huh!) Now I have narrowed down some FTTC…
-
Cancelling broadband and phone
Hi, I am leaving the city I currently live in in feb next year. I currently have a contract with my local phone and broadband supplier that will end in December 2013. As I will need to cancel this as their service is not available outside of the Hull area, what would be reasonable to expect to pay with 10 months left on…
