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Broadband & internet access

Archives for June 2012

Last day for virgin media offer
Hello, Being a newcomer, i have sorted the tenancy agreement and also applied for NINo. I am yet to get tenancy agreement and keys, hopefully by monday. I was checking VM website and today their half price deals will be ending. What should i do now? Thanks for suggestions.
BT infinity mis-sold?
Hi, Following a recent call to BT with a billing query, it came to light that I was effectively mis-sold their highest BB package back in November 2011... I was initially on the 10gb limit, but risked over-use each month so called them with the question: "What is the next option up?" To which the guy advised me about…
12 month fiber contract
Is there anyone in the UK that offers a 12 month only fiber contract? Everyone I have found seems to limit to 18 months, which is a bit silly as we are students and only live in each house for 12 months, I'm also 100% certain we will be moving back to a non fiber area (London->Manchester) If you know any, what advice would…
Government Broadband Rural initiative.
Hi Bit of an awkward Title I know, but it concerns the fact that my Lincolnshire village has been chosen as on to be cabled up. Open Reach have already laid cable and installed new cabinets in ours and other villages. Louth, the nearest town about 2.5 miles, is our Exchange. It is said to be a 2-year Trial, but what I and…
ADSL2+ and BT
Hi all, My exchange has recently been upgraded to ADSL2+ making it possible to get speed of up to 17mbps instead of up to 8 which I am on right now. I am with Talktalk for my landline and BT for broadband and don't want to change either. Rang BT to ask about getting the ADSL2+ and they told me I need to change my landline…
Primus line rental charge UP
Recently switched to Primus Saver on the MSE deal for another family member. Just received a notice from Primus that the monthly line rental will increase by 1.20 from 15 August. That's nearly 10%. Think I'll be switching again in 9 months time...
TT line conversion charge (move to O2)
O2 advised that if I was to switch from TT, I'd need to pay a 43.00 line conversion charge because TT 'convert' the line when you sign up with them (i.e. its no longer a BT, or whatever line). The 43.00 would go some way towards negating the savings I anticipated. Should I just negotiate with TT to get a better monthly…
Internet Security Packages
Hi all I currently have Norton 360 security installed but this is due to expire in about 4 weeks. I have checked online for prices but am a bit confused as to what product I need. I have seen on the Norton / Symantec site "Internet Security 2012" for £24.99 and "Norton 360 version 6.0" for £29.99. I haven't a clue when it…
Online dating/match.com
Hi there, firstly apologies if this is the wrong part of the forum to post about online dating (specifically match.com) issue I'm having but here goes - I was a customer of match.com in January this year, tried it for a month and I terminated subscription at end of the month as I was particularly busy with work commitments…
System information
I would be most grateful if someone could tell me how to access System Information for an Orange Bright Box? Thanks in advance.
talk talk fees
Hi im currently in the process of leaving talk talk and going with a sky deal. I have TT for internet and phone,and will be getting skys tv,phone and BB. I have received a letter from talk talk saying that in addition to my final bill there will also be a further bill a cancelation charge of £103 for ending my contract…
Turning laptop into TV ?
Hi I have recently returned from a break away in the UK and whilst away I used a dongle to go online. Is there a way I can use my computer as a TV ? Thanks :)
SKY incorrect billing
Well I wish I'd taken my own advice and gone elsewhere but I went with Sky because the offer was so good. 6 months free broadband, I just had to pay for line rental. Broadband activated monday, yesterday get a notification of first bill with the broadband chargew in full. I email them asking to correct and they say they…
Wireless Coverage (Internet)
I have currently with Sky for my broadband and have their basic modem. The problem i have is that the wireless works in the room in which the modem is in, but any other room in the household i do not get any wireless coverage. Can anybody suggest what would be the best way to increase the signal, can i make do with some…
Orange Broadband - can anyone explain this ?
On Sunday 17th June, my Orange Broadband stopped working. I reported it straight away, but no quick resolution. On Tuesday following, whilst in the Orange shop complaining, the helpful guy got through to Orange Broadband and I was told that they had found a line card problem in the Exchange and replaced it. Upon returning…
cant decide on bb
hi all i am looking for a new deal on my broadband/phone line at current we have: bt broadband option 1 and line (free eve and weekends which we dont use) - £110 a quarter; AND use acn for the calls which is free landline, eve calls and international totaling up to £30 a month so on avg a month we spend around £66 we call…
Tesco Broadband...
hiya, have been looking at Tesco broadband and just wondered if anyone has it and what they think of it? Prices look pretty good, I don't want anything overly brilliant...only browse and occasionally stream. Any opinions would be welcome!!
O2 - deals (existing customer /cashback)
With TT at the moment - but reward for being a long-term customer is the monthly cost has risen beyond offers to new customers. CS average (India CC), issues with link (line) drops, and much buffering on streaming media. Looking at O2 as it appears to be a quality service. Have an O2 PAYG phone so thought I'd get 5.00 off…
Exchange having ADSL2+ activated
My local exchange will shortly have ADSL2+ activated. Will I automatically get the benefit of this (I get a mere 3mbps at present), or do I have to contact my ISP to arrange for an "upgrade" of some sort?
Internet through TV
Hi, we do not have internet at home- can not get virgin media cable and would rather not go down the phone line route as do not want to pay line rental for a phone we wouldn't use? Is there any other way of being about to use our 3d Internet enabled Samsung tv? We live in s flat. Only access we currently have to Internet…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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