-
Seems BT is in for a bashing at moment
Try to make this brief.... Applied for new BT line installation - given a date 3 weeks later. That day was yesterday and engineer arrived. Advised we wanted the new line into spare bedroom but BT man states he can only re-connect the existing line/socket thats 40 years old. BT man goes off for two hours so I ring "customer…
-
Problems with getting broadband to our property
Hi there! Me and my wife had just moved-in to a new ground floor flat (bungalow style) in SW19 London and we have a problem as regards getting broadband (and landline) services to our property. I was with Talktalk with my previous address and was having 30MB speeds via their fibre optic. i am well aware that fibre might…
-
AOL - how do they operate
I've recently taken over the management of my boyfriends finances and found a deduction of £31.99 each month for AOL Broadband. He has been with Virgin Broadband for years but did have AOL dial-up for some years before that and thought he had transferred from AOL to Virgin. He's never had any mail from AOL and when he…
-
Phone line - active or not
We are moving into a rented property on 3rd July. The existing tenant is moving out on 28th June and is transferring her phone contract with her. I have just rung BT who have told me that if this is the case the line will be inactive from 28th and we will have to pay for a new connection charge in the region of £100.00 -…
-
Virgin Media Fraud!
Hi , I have been with Virgin media for 4 years at my current address , ("20 odd at my previous address) since I have been at my new address I have had the xxl package with Virgin media the broadband has never worked properly from day one and I have had numerous phone conversations and email contact with them and everytime…
-
Line Dropping!!!
Hi All, Would really appreciate any advice with the following situation as losing the will to live with my current broadband package. I am currently with Talk Talk and are suffering with the line dropping out on a regular basis (about once and hour). I have tried various fixes including a new router, new wires, new filter…
-
BT Fraud where to go
I turned my BT vision on sunday morning to record the hackney weekend on its record facility, it wouldnt work? phoned help and they got me to reset everything (no mention of any issues with anything else) so factory re-set later (lost everything) stilll wouldnt work! Called back an hour later to be told my account had been…
-
Broadband & home phone deal
We are about to move house in ten days. I currently have the value package with Plus net and my home phone with BT. Any suggestions on a good broadband and home phone deal? This move is costing us loads so need to save as many pennies as we can where possible! The last tenant at the flat we are moving into had a package…
-
BT Broadband - delay with Fault repair - Want to Cancel Contract
Dear all, I'm currently with BT total Broadband, changed about 6months ago. There's been a fault on my broadband for about 10days now, whcih menas I have no service. They have sent an engineer out and the fault seems to be at the exchange yet it still has not been repaired. I have been phoning the Indian call centre, the…
-
BT charge for excessive broadband use
Our package is with BT for 10GB broadband, which has been enough Sept-April. In May we were were clocked as using 27Gb, 3 times normal usage - which I know we havent used! I attempted to challenge BT for £20 excess charge, and got lies, laughing and rude lack of support from BT. In June they clocked us as over 7GB by…
-
Slow broadband - what to do???
I am in a not very rural area and only get 3.0Mbps on my broadband. This is unacceptable in this day and age!! It's like being in the dark ages again! Cable isn't an option out here either. No BT infinity too. Any ideas what I can do, guys? I work from home on the PC and such slow internet access is almost unbearable.
-
BIG BT issue!!! help!
Got BT vision calls broadband etc got up today BT vision wouldn't work called customer service to report told my accounts closed!! Checked bank statement payments made :-( 2 hrs call later I'm told my accounts been cancelled on 22nd may won't give me the name of whom cancelled it but by a BT employee!!! No record of me…
-
Talk Talk breaking the law
I am moving into a flat and there is a phone line. When you plug in and dial 150 to find out the phone number it routes directly through to Talk Talk. I want this line to go to another provider as I wouldn';t touch Talk Talk with a barge pole so I asked them for the phone number. Apparently because I am not the account…
-
Mobile Broadband Sim in Tenerife
Would be glad of any advice. I have an unlocked Mifi and am looking to use it for 3 weeks in Los Christianos in Tenerife. I have bought a Digimobil and a hits mobile sim card off an ebay sellar in Valaencia but have heard bad reports. I know that Carrefour does a broadband sim but not close to one of there stores. Can I…
-
Line Speed Vs Internet Speed
We've just moved into a house and finally got broadband setup with Sky. The router diagnostics show a line speed of 3770 kbps download and 600kbps upload. However, speed tests with various devices in various parts of the house, even next to the router and even with ethernet cable, are coming in at around 3000 kbps download…
-
Cheaper reliable broadband
At present we have Sky unlimited broadband at £15 a month and a standard Bt phone service with line rental at £14.60 a month plus calls. Broadband with Sky has been Ok,no real problems but it seems a bit expensive from what i see, Phone is rarely used during the day, we get free weekend calls only. There seem to be quite a…
-
Is plusnet basic broadband any good for xbox live?
I am thinking of going from VM to plusnet to save money and was wondering would 16mb speed be ok and 10GB for xbox live games and basic internet. I understand that watching iplayer on a laptop and watching films will eat into my 10GB is that correct? Also how can I tell what internet usage I am using? Thanks
-
BE Broadband - Any Experience?
I'm looking to change internet provider and have read about BE Broadband. https://www.bethere.co.uk/web/beportal/bebroadband I'm currently with Virgin Media and would love to change. BE Value is less than what I currently pay, whilst their unlimited is the same. I'm not too sure about the speed though, whether virgin media…
-
New Internet Contract, with who?
I think I've passed the 12 month contract with Virgin Media. I have the L package with them, and have no landline or TV. I was looking for the cheapest package and at the time it seemed like Virgin Media were as I didn't need to get a landline to get Internet. I paid about £16 for the first 3 months then after that £21…
-
VirgineMedia Bill Penalty
Not only do I think it is outragous and a scandal that services and utility companies are charging the customer for sending an Invoice (£1.50 from VirginMedia) but now I am being penalized for being 2 days late paying my Bill. My present bill with VirginMedia for TV and BB is £54 per month, recently I was 2 days late in…
