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Can Plusnet charge me for a service they haven't provided?
Hi All, Just over 3 weeks ago I joined plusnet in the hope of saving £4 per month off my phone and broadband bill. What a big mistake. 3 weeks in and still no proper broadband service(200kbps max). Its so bad its just like the old modem dial up days but less stable as it keeps dropping out too. I have been patient and…
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Thinking of leaving for VM?
I have VM and pay them £35.40 p/m for: Package L bb and 24hrs landline. Now, I am thinking of leaving VM for: BT 24hrs landline, and 02 bb 'the all rounder' for about £28 p/m. Saving about £90 p/y. I understand BT are good with phones, and what are your experiences with 02 bb and their services? Please let me know whether…
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BT con - do I have any rights?
In July I was sent this email from BT: http://epidm.edgesuite.net/BTEM/1210/2046815_BTC_BB_AR_Lovehearts_VAT_Q4_Email/BT_BB_AR_Lovehearts_VAT_Opt3_25_60_Q4_Alt.html This is basically an offer of a £5 discount per month if I renew my broadband contract with BT. I took advantage of this offer, but the discount didn't show on…
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virgin media charged fee for their mistake!
Hi , im looking for some help with virgin media. i am in a bit of a panic. i recently changed banks 3rd October and left my old one open for any direct debits which didn't get changed in time. I have discovered that virgin media have charged me a late payment fee... but they accepted the transfer of bank accounts in…
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Virgin Media: medium internet package no longer exists?
On checking this month's bill, I had to call Virgin to find out why we'd been charged extra for apparently upping our broadband from Medium to Large. We didn't. They did. The first person I spoke to said that we 'must have called to change it.' The second said that Medium no longer exists, and so they have simply switched…
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Sky £2.42 more then Orange, would you?
I want unlimited broadband and I want anytime calls. Ideally from the same provider. Since I'm paying an arm and a leg (£45) with BT at the minute anywhere would be cheaper. I've worked out that using Orange would cost me £17.75 a month averaged over the year (including using all possible deals). Sky would come in at…
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orange cheaper than on MSE Broadband Guide
On the MSE Cheap Broadband Guide Here it says Orange Broadband for existing Orange mobile customers is £17.25 a month. If you go through Quidco Orange Broadband (unlimited downloads, up to 20Meg speed, 12 month contract) and Orange anytime calls (unlimited calls to landlines) is £22.75 a month for existing customers, with…
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Cheapest way to get virgin broadband
So, as the title goes.. i'm moving to virgin (as i'm moving house, and the house is too far from the exchange to be useful for copper) I've got sky already, so i'd just be moving my phone line and broadband over. Anyone know ways to get decent cashback or discounts? My wife is NHS if that helps..
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BT retention offers
Just wanted to let you know about the retention deal I got from BT yesterday. Paid line rental in advance £120 - £10per month - beats the december price rise as well:) Unlimited BBand, Eve & Weekend calls - £13.90 per month... all on 12mth contract. Previously paying £34.60 pm month for option 2 bband & Eve phone calls. I…
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Cancelling Orange Broadband
Hi, Due to unforeseen circumstances I may be moving out of a rented property 1 month in to a 6 month lease. However, I have just signed a 12 month contract with orange for broadband to pay by direct debit. Where do I stand here? I have been advised by a friend that I should just be able to inform orange and agree a…
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Orange Broadband?
I’m considering the Orange broadband and phone package, although looking at the feedback I’ve seen there doesn’t seem to be many positive reviews. I had a guy from orange on the phone last night doing the ‘soft sell’, he said that the line speed he could measure on my line was actually 17Mb? My concern is that my current…
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TalkTalk Customer Service - Forum
Just a piece of advice for anyone trying to help a friend or relative deal with TalkTalk at their forums ... TT staff will not deal on the forums with anyone but the registered account holder (even if that person is dead! judging by some threads). (Assuming the account holder is in fact alive, and they trust you to act on…
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Broadband Cashback - new user, same landline?
Hi O2 are offering 3 months free and £100 cashback on the package I want. £20 a month with o2 mobile, or £25 without. (includes line rental). Anybody know if I sign up online will the cashback work if the address/landline is the same as previous contract with O2? I asked O2 but the staff don't have any dealings with…
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How to find out how fast Sky Broadband would be to my house?
As the title says, how can I find out how fast it would be to compare with Virgin? I have looked on Sam Knows and come up with this: BT ADSL broadband availability You are connected to the Seacroft telephone exchange. * ADSL is available in your area * Your exchange is also enabled for ADSL Max services * Your exchange is…
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Advice appreciated
Our household changed to SKY because the price package to encapsulate TV, line rental and broadband was much better. All was tiddly for the first month or so and then we lost our broadband connection for no apparent reason. We are now nearing the end of week 3 without b/band; a 'phone engineer has checked all is fine and…
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TalkTalk and Uswitch Offer??
Hi I am interested in getting this online deal where broadband is £3.25 per month, and you get a £60 Tesco voucher but you must sign up online. Have been to the sign up process and it is asking for a landline number. We currently dont have a landline number, so it says you must ring up and go through the process that way.…
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Tesco wifi in store
hiya all i thought i would just say in my local tesco's today and spied the fact that you can now 'logon' to there network with your clubcard number and postcode in store for free. Please excuse me if this is the wrong place to post this it my 1st real post , (i did a search on the forum and couldn't find the info anywhere…
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Some advice please!!
Hello all. Talk Talk recently increased my line rental without notifying me. As I don´t need the internet at my home address anymore, I want to use this to get out of my current contract which lasts another seven months. Talk Talk are refusing to disconnect me without a fee – I know I don´t have to pay this by law because…
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Primus Phone & Broadband
After taking up the Primus offer from this website, we have had a terrible time with them & are now in dispute over a very large (£174.20) phone bill for one month (for the month in question we were on unlimited broadband). They were not prepared to discuss the situation or give us a breakdown of the bill to show where we…
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Big bt bill
submited to online billing last year to save a pound but it seems i ve spent a fortune- and all my fault for few months i sort of neglected not seing the bill , then when i needed the bill it didnt help that bt had taken my email wrongly when registred and it took ages to finally manage online .. i m on option one with 10…
