Advice appreciated

Sucking_Lemons

Our household changed to SKY because the price package to encapsulate TV, line rental and broadband was much better. All was tiddly for the first month or so and then we lost our broadband connection for no apparent reason. We are now nearing the end of week 3 without b/band; a 'phone engineer has checked all is fine and actually said it was the best line connection readings he'd ever seen; a b/band engineer identified the fault to be "with the card" at the exchange; SKY themselves have admitted that the card is at fault and that others are also affected BUT, here we still are without any b/band despite numerous promises of it all being reset and "you'll have it back tomorrow morning". Frustration is an understatement - any advice, please ?

bod1467

They've acknowledged the fault, so there's not a lot you can do to make them fix it quicker than keep complaining.

Note: Raise a formal complaint stating when the fault started and demanding a refund for loss of broadband. Whilst they likely won't process a refund until the fault is fixed, you'll have a documented audit trail to support your claim. And people demanding refunds has a good habit of focussing suppliers minds.

Sucking_Lemons

Many thanks, Bod. Yeah, we've been doing the audit trail bit and one of their tellers has already come up with the "I'll make sure you get a good compensation package" ploy. We couldn't give a rat's wotnot about that, we just want a firking broadband connection !