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Broadband & internet access

Archives for June 2011

Plusnet Extra with static IP address
Need some advice please: Have BT Broadband Option 1 with BT Home Hub 2, long distance from exchange so best speed is now (since exchange upgrade) 1600 down, 410 up, which I have to live with. Problem is I need a static IP address which BT don't offer, I also need a router that does not drop the line or update it's self…
Sky wont let me cancel a new order
I have seen countless similar complaints about Sky and their broadband/router lies and nonsense so I will keep the background brief: I ordered Sky on the 14th with the explicit promise that I would be online by the 29th. I rang today to find out when my router was coming (as it is supposed to be here a few days in advance)…
Looking to switch broadband and line rental. Who will do it fastest?
As above, I am looking to move my broadband and home phone away from Sky. I cancelled my Sky subscription, and both Internet and phone line have now been disconnected, but I believe Sky still have hold of my line? (I am currently not able to get Virgin's fibre optic package due to my house not being hooked up to that…
Just had Sky rep at my door - this correct?
Sky have said this: Free phone Free landline installation (i do not have a land line) Free activation of the land line Free installation Sky variety channels Sky plus box Sky 20mbsp Broadband (unlimited downloads) Sky phone on weekends and evenings unlimited No one off costs 12 month contract £19.50 per month Sounds too…
AOl + Spam
I have been using AOL for years, and one of the main reasons has always been the way spam seemed to be dealt with ie: it didn't reach my mail box. However, over the past 2 or 3 weeks I have seen an increase of spam in my email, particularly supposedly from banks. so, I have 2 questions: 1. Any other AOL users have the same…
Virgin Media Price Increase from 1/8/2011
"August 2011 telephone price changes Our Virgin Media Phone Line prices are changing. Line rental With the first change, from 1st August 2011 you’ll pay £13.90 a month for your Virgin Phone line. But don’t forget, unlimited calls to UK landlines and Virgin Mobile phones are still included at no extra cost as part of the…
Thinking of switching
Hi all, I'm thinking of switching away from o2 broadband & home phone. Reason being as even though I'm an o2 customer I feel their prices have gone up to a bit more than I really want to pay. However - I have never had a problem with their service, which has meant I've stayed longer than I wanted to. I've been with their…
Internet in Spain?
Hi, I'm writing my dissertation in coming months and am also going on a week holiday to spain. I will be typing up the report during the holiday but will require the internet, possibly via a dongle. What would be a good way of doing this? I'm considering buying a dongle and have initially found T-mobile would do me the…
BT Broadband: Over The Limit...?
I have BT Broadband Option 1 with a 10mb usage limit per month. My bill has arrived and it tells me that in April I went over the limit by 20MB and by 5MB in May. I've just checked and I'm 5MB over for June, too. My problem is that I cannot see how I have used that much? I've never gone over the limit before and I haven't…
VM - New contract on moving home - 7 days to cancel? + Start a new contract same day?
I've just been on the phone to VM about my imminent house move. They informed me of the new 12 month contract on the new house when it suddenly occured to me... new contract... so surely I have 7 days to cancel it? I asked the lady and she said this was correct. Soooo, I was thinking of taking virgin up on their current…
Sky - No Router ever sent
Hi I will try and make this as short as possible :) I transfered to sky on the 19th April this year using a MAC code. I have never recieved a router and have called them and emailed them so many times asking for one and all they say is they will send one out, they have refunded the monies taken from my account but i am…
Decent web hosting companies?
Hi all, I'm asking this as I'm currently with 1and1, I've had not issues with them however I've just been getting into cms Joomla, phpbb and other things and what I found on 1and1 is that when I install Joomla for example on one domain it's actually installed across all domains, which isn't what I want. Apparently it is a…
Virgin contract
Hi Guys, Please could you see if you can help me out with this? I rang V/M 2 weeks ago to cancel our package in order to try and get some sort of offer. They said to me that I couldn’t cancel as I am in a 12 month contract. Apparently this was sent to me last year when my wife rang to cancel and they offered her a better…
PAYG internet for Rome?
I’m going to Rome in a couple of weeks, and the apartment where we’re staying doesn’t have internet access. I’ve looked into ‘free’ Rome wi-fi spots, but it looks too complicated with needing to buy an expensive sim card, having to register it on the phone, and fill out an online form in Italian. (My Italian is…
Having a nightmare with TalkTalk
Hi Please can someone offer some advice to me? I rang TT to cancel my internet service with them as I had been experiencing internet connection problems for months. They thought it may be my router and offered me a new one for free, along with a discount on my monthly rate, they also mentioned I had a 14 day cooling off…
Best strategy for virgin to BT switch?
scenario: currently have virgin media 50mb. 12 months left on the contract. Moving to an area where VM don't supply fibre optic - but BT do (infinity). VM tell me when I move the current contract is torn up and would be replaced with a new 12 month contract. I have no issue with the cancellation fees for the landline…
BT Broadband - Best Deal?
Hi, I am an existing BT customer both phone and Broadband I have and would like to retain the unlimited broadband part of the deal but would like to haggle down the price (not in contract). If call them to haggle the price down on the threat of going elsewhere what should I target as the best price/deal per month? Please…
old O2 contract
Hello, I've been with O2 since Dec 2008, and I am still on their old Standard package, which is now £14.50/month. I was wondering if it might be worth phoning them up to try and get a better deal? I'm not sure what their new packages are like, but I like what I'm on, just I'd like a better deal :D Also, I'm considering…
Best Broadband Deal in London?
Hey everyone, I live in Central London, in a flat in Soho, and I have no telephone line or cable box or anything in my flat. However, I am looking to purchase broadband and already had a look at Sky Broadband which looks quite good. My question is, considering the above what is the best options I have for broadband? If I…
Broadband download manager
Does anyone know if download manager programs monitor the internet usage of the pc it is installed upon or all pcs using the same internet connection? Thanks in advance

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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