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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Cosmetic (?) Defects discovered after purchase
Dear All, I would really appreciate some sound advice on my Consumer Rights in relation to a vehicle I purchased at the beginning of March, from a used car dealer. A couple of weeks after the purchase, I noticed that there is some substantial damage to the underside of the passenger side sill, as though the car has been…
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Cashback Sites Online and Capped Payouts
Hi, I thought the point of using Cashback sites was so that you could earn and receive Cashback on small or big purchases. While this is true to a degree. I have found that some and it not all limit the amount of Cashback in total that you can receive in their T&Cs. For example I have purchased two holidays from Tui…
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Contract signed with no cooling off period
On 25 April I signed a contract to a 90 day online fitness programme and agreed to 3 x £990 payments - 1st payment on 25 April (paid over the phone by credit card), 25 May and 25 June. I felt pressure to sign up as the salesman told me I couldn't go away and think about it and had to make the decision in that phone call…
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No shipping packaging for faulty item
Hi all looking for some advice please Had a very large and heavy flat pack item which has been found defective and faulty. Spoke to retailer who offered 3 options 1. Replacement 2. Keep item and accept £50 refund 3. Refund i have opted for refund as was not impressed with some other design features. challenge is that I do…
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Driving Licence Assistance 89. every 3 months
I fell foul of this website when applying for a replacement Licence. I realise that this is a service and I inadvertently agreed to pay, not realising that they would continue a subscription at £89 every 3 months. I have no email address or phone number for this 'company'. how can I stop my subscription?
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Pharmacy First hey fever tablets not received, refusing redelivery or refund
Context: * I ordered some hey fever tables on 10/04/2024 using a link from MSE with a debit card. * As the package had not been received, I contacted for an update on 21/04 and was told it was marked delivered by Royal Mail on 15/04 and was told to check with my household and neighbours. * I was in all day on the 15th and…
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How Strictly Worded Does a Pre-Court Letter Have to Be
I am on the point of submitting a Claim in the Small Claims Court (not MCOL) but I want to be sure that it doesn't get thrown out because my email to the Defendant is not worded exactly like the template letter I was sent by the CAB. I have formally and explicitly rejected the product after 30 days, as being mis-sold,…
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Faulty office chair consumer rights
Purchased an office chair in October 2019. In June 2020, I contacted the retailer because the piston wouldn’t keep the chair up. They said I could return the product to a store before October 2020 and receive a full refund. I explained I was unable to get to store currently and may not be able to then either due to being…
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Defendant disputes my claim for missed invoice, shall I proceed?
Do I proceed? Is he threatening me with what he's written in statement of truth (whatever that is)? He was the one who paid me and it's his mother's address on all the invoices. Paid four of five invoices, Im chasing fifth one. It says the name of company (which HE paid) on my bank statements Response- He rejects my claim…
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Wiggle Returns Post-Takeover
I recently ordered some items from Wiggle whilst they were still in administration. I returned one item using the information available on Wiggle’s website at that time and had to pay for delivery. I then had my item returned wit a note saying that the Fraser Group who’d taken on Wiggle did not have responsibility for any…
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Return of furniture. Must I pay carriage?
Hello. Apologies for the long post but I find it's better than annoying everyone by drip-feeding or obliging you to ask me questions, so here goes: I am a disabled old age pensioner lady with a medical condition that has caused me to become very heavy especially in the hips and legs. (Through no fault of my own, I would…
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Consumer Rights help
I recently contacted the company I purchased my bathroom cabinet from back in 2018 (Diego corner bathroom cabinet). As the shaving power unit within the cabinet had stopped working. We use this primarily to charge our electric toothbrushes. The lights and sensors still operate, as do the de-mister on the mirrored door.…
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Rejecting faulty car on PCP in negative equity
We are 18 mths into a 4 year PCP. We bought an electric vehicle from a well known manufacturer. All was fine. Within the last few months however we are experiencing serious not fit for purpose, safety issues. It's been in and out of the dealership - 5 times in 3 months with faulty door locking mechanism. Doors that won't…
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Partial refund advice
Hi I am potentially seeking a refund for a product that I purchased about 10 months ago. It broke after 5 months and went for repair and has now broken again. To cut a long story short I suspect they may be difficult with me asking for a refund, they've already advised that only a repair or partial refund is on the cards.…
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Refund from Online Retailer
Hi, I was just wondering if you could offer some advice or point me in the right direction please? My son made a purchase online but changed his mind once he had received the goods.He received them on the Friday and emailed the company on the Monday requesting a refund.Initially the company tried to claim "all sales were…
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Retailer and manufacturer not honouring 5 year parts and labour guarantee on appliance
I purchased a Montpellier fridge which was delivered in August 2020. The fridge was sold with a 5 year parts and labour guarantee. After just over 3.5 years of use, the fridge has stopped working. I contacted the manufacturer to come check. They sent an engineer who assessed and due to a gas leak for unknown/non-obvious…
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Brook + Wilde Mattress has become faulty; Independent assessment?
Hello! I bought a mattress from Brook + Wilde in June 2021 which developed a fault. Raised
this with the company in November 2022. Company confirmed there
was a manufacturing fault and a replacement was received January
2023 (this fault was determined by brook + wilde based purely on photos I sent). I believe the same…
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Argos, click and collect. Distance sale or not?
I won’t get into all the details at the moment, and will try to keep it short and precise. If an iPhone was purchased online on the argos website, paid for in full at that time and then just collected from the store the following day, would that be classed as a distance sale? Should I be provided a refund if it was within…
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FAULTY GOODS NOT FIT FOR PURPOSE AFTER ONLY 2 WEEKS USE!!
I had a problem with a slimline dishwasher which was not yet 2 years old, after spending over £100 on repair engineers who could not find a problem I decided to cut my losses and buy a new one. AO.com delivered and installed my new machine on 2/4/24. it worked perfectly for nearly 2 weeks and then the same problem happened…
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Wowcher deals
I'm new to Wowcher so when I paid for all the items in my basket, I was surprised to receive a voucher for each item which I had to pay for again, is this how it works. Do Wowcher take your money and pass it on or is it just taken to confirm your order before they send it to the supplier. Not sure if I have now paid twice…