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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Retailer asking for independent report in line with SAD FART
Hi, my husband purchased a designer handbag as a birthday gift for me in February 2023, the bag is for occasional wear and not every day use. The magnetic close clasp has broken therefore bag not fit for purpose and I dont feel it has lasted a reasonable time. I contacted the retailer Flannels for repair who have advised I…
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Supermarket delivery didn't arrive, they claim it did
It looks like Sainsbury's have decided to have some fun with me. It seems like there are a number of ways I can proceed and I wonder if anyone would care to recommend their favourite? I have tried searching for this situation but nearly all references to supermarket grocery deliveries are about smaller problems - missing…
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Missed Nat Ex Coach due to Uber
Before I file my complaint to Uber wondered if people can help me distill the key points to include based on the below situation. On Saturday had a coach booked from Birmingham to London departing 07:15. Requested Uber at 06:30 for 3 adults a baby. Journey estate of 8minutes on Uber app. No luggage only a wheelchair and…
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Computer device is not the right one but had to take off security sticker to find out, refund?
This is rather irksome. I paid for this which is around 60, more than most others, because I did specific research as to whether it would be compatible whereas others seemed less so and this one seemed to tick the boxes. When I get it I plug it in and find out is it NOT doing what I want it to. No point discussing the…
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Fabb furniture nightmare
Hi guys. We purchased a mattress and bed frame from Fabb furniture 10 weeks ago. It still hasn’t been delivered. We were told at time the delivery was 5 weeks. I have just got off the phone and they are now saying it will be in stock on week commencing 24th for delivery the week after. Which is 13 weeks. I appreciate these…
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Argos refusing to refund Fitbit that is unusable
I bought a Fitbit Inspire 2 for my daughter last week from Argos. You need a Google account to set it up but it was not possible with her account. Only the Fitbit Ace kiddie options appear in the app. After much Googling it seems that adult Fitbits will not work with supervised Google accounts (where you can set time…
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Online Shopping - Rights?
Hi everyone I’m looking for advice. I purchased an item from a company called Luxxshapers. I paid online with RBS Mastercard debit card via Shop. The item has arrived but I want to return. The site says that returns must be agreed via their email and items sent without prior agreement will not be accepted. They are not…
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Buyer claiming goods are faulty
Hi If there are posts that already refer to this situation, please direct me. I sold a wine cooler fridge on FB market place. Description was, good-like new It was in fully working order and was being used prior to selling Buyers collected item in horse box, tilting the fridge to get it in Buyers have said the fridge isn’t…
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Consumer rights for fitted furniture in the home
We decided to upgrade a home office and used Hammonds to supply and fit the new furniture. We were duped into signing the contract by the surveyor who promised the furniture could be installed in the colours we had selected. We felt the design documents were not detailed and were promised we would receive all the details…
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ASDA COMPLAINTS
Hi. I am trying to complain about Asda Click and Collect. I emailed my complaint to an address I found in this forum but have not yet had a reply. Has anyone had any success complaining by email or by writing to Head Office?
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Issue with mattress purchased from John Lewis
Hi all, We purchased a mattress from John Lewis in June last year, this mattress developed a fault with a big dip where a spring had collapsed. John Lewis sent out someone to assess and report back to John Lewis. We then opted for a replacement once confirmed there was a fault. The new mattress has been developing dips so…
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Shop loyalty schemes are getting out of hand and I'm wondering if they should be illegal
I went to Superdrug to buy some moisturiser that was at its normal price of £3.49 but only if you were a member of their loyalty scheme. If not, it was double the price at £6.99. So I went to Boots where it was exactly the same - to get the normal price I needed an Advantage card, otherwise pay double. The same seems to be…
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Warranty
Hey hoping someone can give me some advice ? I purchased some bifold doors through a distributor for KORNICHE which where installed as part of an extension and signed off through building regs back in 2022. Earlier this year I noticed an issue on one of the glass panels of what I though was condensation on the outside…
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Amazon electronic item developed fault after 30 days. Passed on to China based seller. Rights?
Bought a security camera on Amazon in July 23;it developed a fault after 8-9 months,effectively stopped charging. Have been passed onto the seller in China by Amazon who after requesting videos of fault etc has offered a 20% refund of the retail price. It was being sold by the seller but says " dispatches from amazon". On…
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Inaccurate description on website
We recently had a delivery to the value of several thousands for some oak engineered flooring. The narrative on the website stated: "In each pack you will get 5 fixed length boards. You'll also get 2 starter planks measuring a minimum of 500mm in length. We include these to help you start laying your floor and to ensure…
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Bathroom company refusal to correct
Hi and sorry for the very long story A bathroom company are refusing to correct a leaking bathroom. I have an email copy of the contract which was emailed to me by the company after purchase. It is identified as Version2. This clearly shows that I paid for the installation by the company involved and that there is a 2 year…
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Faulty Rattan Corner Sofa Dining Set
I purchased some garden furniture (Rattan Corner Sofa Dining Set - £649.99) from Aldi UK on 12 May 2022. It came with a 36 month warranty. The table developed a fault back in September (16 months since purchase): I have contact the customer support and they have said that it is no longer stocked, so it cannot be replace…
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Magazine subscription - delayed two months
I subscribed to a magazine - print and digital subscription. One month later, with no print in sight, I contacted the company to find out when the first would arrive. They say I'll get the first another month and a half later. That means in a twelve month subscription I'll only get nine or ten. Can I cancel now, and get a…
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House insurance claim.
I recently tred to get out of my patio doors, but the key would not turn, I asked a neighbor to try, but they couldnt help either...so it seems that the lock has broen, as key would not turn. The patio doors lead out to my back garden, and as I having a new awning fitted soon, needed the doors to open, (not been opened…