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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Ikea complaint going unanswered
I have an ongoing issue with Ikea which I've initially attempted to revolve over their chat. After several failed promises I raised an official complaint with them using the following two email addresses: * ikea.complaints.gb@ikea.com * terms.conditions.gb@ikea.com After still not receiving any response I turned to…
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Currys - the worst customer service experience
For the past two months I've endured an ordeal trying to purchase a dishwasher from Currys. Incidentally, a few years ago they replaced a washing machine and did not install it correctly (a basic error with the outlet pipe) and they offered a refund fairly quickly. I assumed this was a blip. Summarising the issues below…
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Intrum Letter claiming I owe money
Good evening, A relative received a letter regarding a debt of just over £1500 from Intrum threatening to send characters from "Verify" to the property if the letter wasn't responded to within a certain amount of time (I've only just got the letter). Previously, Intrum had been emailing me which I did not respond to. I did…
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Roofer compensation
Thank you in advance for any advice. I had a new roof installed last year which has had to be completely re done as thr work was faulty in several ways and letting in water. I had a roofing survey carried out so that I had evidence and have now submitted a claim to small claims court for the monies paid to him (having now…
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UPS lost a parcel send by a third party and refusing compensation
Any help greatly appreciated here. I lost my wedding ring at a Christmas party in a ball pit back on 18 December 2025, shortly after the venue found the item and offered to return it to me via a company call Faundit who return lost items via post for hotels etc. I paid £19 for Faundit to return the ring and on 24th…
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Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement
Title: Agoda cancelled my confirmed paid hotel booking, refusing comparable replacement — what would you do? Posting here for advice and to flag what is happening at Agoda in case it helps others. The booking In mid May I booked a Corner Suite with breakfast at a well-rated 4-star hotel in Seoul through Agoda, for four…
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Right to cancel order due to delay
12 weeks ago I placed an order for a new double glazed front door. The surveyor made the measurements and I signed the order form. It was suggested that the door would be installed after 6 to 8 weeks but this was not in writing. No deposit was taken. No copy of the order form or Ts&Cs has been provided to me. After 10…
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MY RIGHTS TO REJECT A CAR
I bought a brand new, unregistered Audi S3 back in January. When I went to collect the car, it wouldn't start. After two weeks of technicians investigating the electrics, it was decided that they couldn't sell me the car, so I agreed to buy another S3 (same spec car, different colour). This S3 had electrical problems from…
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Brother Marcus Restauarnt Scam?
Hello! Today I went for brunch with some friends at popular London chain restaurant Brother Marcus. When we received the bill, added to our total was a charitable donation, a 13.5% service charge, and a 15% “tax” (it didn’t specify what kind of tax). Our understanding is that (1) a menu usually includes VAT in the prices,…
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Money-back guarantee
This question isn't in relation to consumer rights per se, but it was the closest category from those available to select. I hope the question isn't a stupid one, but, to be honest, I'd probably feel more stupid not asking the question and remaining ignorant! If you purchase a product from a retailer who is offering a…
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Recently supplied and fitted phone battery failed and swelled
In January, I paid a mobile phone repair shop to supply and fit a new battery in my phone. They did this in house. In April, I complained that the new battery started dropping like a stone once it reached about 30%, and the phone was shutting down. The shop showed me a display of their terms and conditions that state their…
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Gaming site refuse to refund my money ( wasn't gambled )
Afternoon , I recently signed up for a game called chicken road ( avoid ) , I deposited £20 (min required to play ) and then played the demo version , I then realised it was a scam and tried to withdrawal my £20 , however it was then stated that the minimum amount to withdrawal is £100 , I hadn't been made aware of this…
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Holiday ruined
Long story short, we booked a holiday through a travel company, after arriving in Milan there was a national train strike which prevented us reaching our first port of call which in turn meant the most important part of our holiday was not possible, by law the strike was announced 1 week before our holiday, we believe the…
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Advice Needed – Partial Refund for Blizzard-Affected New York Pass
I'm afraid it's taking a while for me to ask for help as thought I could manage with chatgpt, but now I'm feeling a bit cheated. Me and my sister in law went to New York in February and we both purchased a 3-day Go City/New York Pass through Costco UK. We fully used day 1, but on 22nd and 23rd February severe blizzard…
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Refund in full
Hi, contacted complete savings today. After being confused by their offer of an 3 month refund on the first call, I did some more research, rang again and quoted MSE advice and consumer law on pop ups (I didn’t know I had signed up) and got a full refund of £740. Thanks for making this easy.
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Electrical goods safety standards ?
This welding machine from a Chinese online seller shipped from a warehouse in the UK has the fuse bridged with wire from the factory , is this legal to be sold in the UK ? No trolling this thread please.
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Carsa refusing to pay additional repairs cost
Hi can anyone give me further advice for my a car brought in February from Carsa online then delivered to Cannock . I’m having no luck with customer services feel like I’m going round in circles. This is regarding Cannock branch refusing to pay the bill for a repair. I purchased the car in February, the car was faulty upon…
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Returning a year old car after failed repairs, car on pcp
I bought a new car from a reputable brand dealer in Dec '24 on PCP after trading in my golf which had nothing wrong with it for £11.5k (regretable decision now). Car went for its first service in late Jan 26 and shortly after then the auto locking feature stopped working properly. Went to garage to ask them to look at keys…
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buying from Cinch, experiences please
Good afternoonI wondered if anyone here has bought a car from Cinch and used its part exchange programme with success?My recent experience was this. I selected a "new" car from their stock list (a 2019 Lexus)Cinch confirmed a px value for my Porsche (car is mint and MOT) in writing.They exchanged the contract at their…
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Refund Options for a faulty caravan
Hi everyone. We recently traded our motorhome for a caravan at a reputable dealer. The motorhome was worth much more so they gave us £23,000 along with the caravan. No issues with the value exchange. We had an independent service done on purchase just to check and they found that the axle was badly damaged and shouldn't…
