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Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
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Amazon.....How do I contact them?
Does anyone know how to contact Amazon at management level? The other evening I witnessed some absolutely appalling behaviour by an Amazon driver. I wrote a detailed description of my complaint. I then searched the website and couldn't find a contact email so went on to online chat. They gave me an email but they dont seem…
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Ur.co.uk
I stupidly send them my phone after reading a few good reviews about this website. They offered decent quote to buy my phone, I even avoided the higher quotes with bad reviews. Anyway short story is they ghosted me since I send my phone in, their phone line just rings out with no answer. Emailed them with no reply. I just…
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Co 0p Legal Service Probate
Trying to sort out probate on my mums estate. Approached CoOp Legal services because of a link on money saving expert .Was quoted £9063.48 with a 5% Money Saving Expert Discount. Very pushy when you ring them. So beware
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Fell for winter fuel text scam - what next?
I don’t normally fall for text scams but it caught me at a bad time when I was busy doing something else. This was the text I received, I now know it is a scam: Department for Work and Pensions official reminder: Our records show you have not yet applied for the 2025–2026 Winter Fuel Payment. Please click on the link to…
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Wasteful Amazon
I returned a kettle as the lever to lift the lid was too strong for my wife's arthritic fingers Took it to the post office and could not believe my eyes when the counter clerk ripped the parcel open, took the box with the kettle in and stuck the address label on that. I asked what about the base and cable and was told they…
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Bikmo/Hiscox refused my theft claim – employer-paid cycle parking not covered
Hi all, Posting this as a warning to fellow cyclists who insure with Bikmo (underwritten by Hiscox). My bike was stolen from a secure, purpose-built, fob-access cycle store at my office. The facility has racks, is enclosed, and only registered staff can access it. My claim was refused, not because of the security, but…
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Fake Martin Lewis Ads
Hi! This is the discussion thread for the Fake Martin Lewis Ads guide. Click reply below to discuss. If you haven’t already, join the forum to reply. Thanks folks,
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Static Caravans... I guess this is a "warning" to a tiny minority of people... and also a rant.
Every year the BBC seems to trot out a story like this expecting readers to be shocked or surprised. BBC News - Buying a caravan left massive hole in finances So this couple have bought a static caravan, (which for those who don't know is a limited life, depreciating item that costs £4,800 per year just to keep in one…
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Trust Pilot - can they be trusted?
There is a famous Latin quote: "Quis custodiet ipsos custodes?" - which translates as "Who is guarding the guards themselves?" Or to put in this particular context - who is reviewing the reviewers? Most of the posts in this forum about TrustPilot seem to raise questions about whether TrustPilot is pressured or influenced…
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Philips shavers/Amazon good repair service
Bought a Philips shaver via Amazon for Xmas present. One of the heads fell off ( piece of plastic holding it in broke off) Requested repair via Amazon. Very easy process .Royal Mail arrived two days later to pick up the box from home. Ten days later brand new shaver delivered. I think it probably helped that Philips have…
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Ai investment con on Facebook please be aware
There is another fake scam Video on Facebook regards Ai Investment using a supposed 'This morning TV segment' with Cat Deeley and Ben Shepherd. A family member has fallen victim to this yesterday, we are in the process of seeing if her bank can help. A link is provided on the advert and a call is placed by them. the…
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DHL - A warning
Hi I occasionally buy things from overseas. Today I received a final demand letter purporting to be from DHL, stating I owe them £65 'import duty & VAT'. They threaten to claim via the county court if I don't pay. It's fairly convincing, but then they say this: 'To make a payment, please refer to the bank details and…
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Phone unlocking scam - https://directunlocks.com
DirectUnlocks charged me for a service that was never delivered. After paying, I received no real unlock, only repeated excuses and attempts to charge me more money. When I tried to resolve the issue, their responses were repetitive, unhelpful, and clearly designed to delay until it was too late to dispute the charge. My…
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B&Q Gift card refund WARNING
I placed an order online at B&Q and paid for it with a gift card They have now cancelled my order but refuse to return the money on a gift card. I have to travel to the store and get a credit note! I have spoken with Customer services who are not at all helpful and cannot even tell me the terms and conditions of the credit…
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Online Natwest debit card payment declined again BUT not really says Barclays
After over an hour on the phone NatWest said its Barclays declination (yes the receiver) but Barclays say its the NatWest's declination, not only that but they (Barclays) haven't declined even though I've got the red outlined onscreen declination on screen. I was forced to repay both using the joint account holder's card…
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"Complete savings"...scam??
I recently went online to book some airport parking. Somehow, during the process I managed to "sign up" to Completesavings??? Not sure how this happened, as at no time was I advised of an ongoing monthly fee. Luckily I got a message from my bank telling me I had signed up for this. I managed to log in to my "account" and…
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British Gas and Solar Power, a Nightmare
We have been joint fuel customers with British Gas for years and just had solar panels fitted. I have spent two weeks emailing (prommised reply in 7 days and none yet with chasing) phoning and getting passed around the house and been hung up on twice....yes always been polite! On line found off peak tariff but mentions…
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Easylife rewards club - preying on the vulnerable
My 87 year old mother was recently signed up by Easylife to their rewards club which she did not want. She had previously bought items from them. Gets a phone call from a very persistent salesman, tells him repeatedly that the rewards club is of no interest to her but he would not take no for an answer and unfortunately…
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Complete Savings – how to get my money back?
After a MSE post on this unscrupulous company, I contacted them to request a refund on their service which I had no recollection signing up to. On 3rd June 2025, they agreed to refund me the full £105. They said that the refund would arrive in my account within the next 3–5 working days. The refund never arrived. Ever…
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'The Hacking Trust' junk mailing our residential building - Scammers, or...?
The subject company have been junk-mailing our share-of-freehold residential building of flats in London for a couple of years now, I must have had a dozen or so identical letters from them. When they write they send an expensively produced letter to each of the flat owners using their full names plus the freehold company…
