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Praise, vent & warnings

A place to share your experiences as a consumer with other MoneySavers.

Praise, Vent & Warnings sticky
Please keep in mind the MSE Forum rules, notably that: * We cannot accept active calls to boycott organisations. * If a post is reported to the Forum Team as being defamatory, we’ll follow a legal process set out in Section 5 of the Defamation Act 2013. 📢 Here are some threads from this board which you might useful: *…
"Complete savings"...scam??
I recently went online to book some airport parking. Somehow, during the process I managed to "sign up" to Completesavings??? Not sure how this happened, as at no time was I advised of an ongoing monthly fee. Luckily I got a message from my bank telling me I had signed up for this. I managed to log in to my "account" and…
An Amazon vent
We have a 5 year old TV; the picture is fine but the sound (speakers) have failed to the point we have to turn it on max to hear anything and it often distorts. Rather than buy a new TV we saw an Amazon Fire soundbar with money off. I ordered it on 8th July because the ad said "Prime next day delivery". Order update (10th…
Unsubscribe from Moonpig.com
How do you unsubscribe from this rogue company ?I am fed up with emails from themI followed the method that they suggest and it doesn't work....
Walked away on instinct - was I right to?
I'm in the market to buy a luxury watch, a Vacheron Constantin Overseas and the specific model I want is available on chrono24 with a POA. The advert itself has a few photos of the watch, pouch and warranty card at a couple of angles, but did not have any of the box and papers, something that can drastically affect the…
Warning - Home insurance by Nationwide building society
Been a customer of Nationwide for years, current accounts + savings, mortgage etc. In August 2024 took their home contents and building insurance for just on £400. This was comparable to other quotes we had at that time. Just had the renewal notice for 2025. It's now increased by £329. No claims made, no changes to the…
Homeprotect Contents Insurance not fit for purpose
In over 40 years of having home contents policies with cover for personal belongings away from home, I have never known it not to include loss, only damage and theft, so to discover this is hidden in the small print with Homeprotect, is nothing less than infuriating. I took out this policy via comparethemarket where I…
SAR for med records but nothing yet
Hello, I was unsure of where to post this, but since it's about my attempt to obtain medical records in relation to benefits, I thought I'd try here. My apologies if I shouldn't have posted this here. On 24 February of this year I sent an email to an NHS Trust under whose care I have previously been in order to make a…
Static Caravans... I guess this is a "warning" to a tiny minority of people... and also a rant.
Every year the BBC seems to trot out a story like this expecting readers to be shocked or surprised. BBC News - Buying a caravan left massive hole in finances So this couple have bought a static caravan, (which for those who don't know is a limited life, depreciating item that costs £4,800 per year just to keep in one…
Online Dating Warning!
So, you sign up to Our Time, an online dating site for older people, owned by the Match Group. You pay for your membership period, and as there is an automatic renewal when your card will be charged again, you make a note of the expiry date and mark it in your calendar. When the time comes, you cancel your account, just…
Lookalike scammers
Why does the government allow lookalike scammers? I recently wanted to do a land registry search so I searched google for The Land Registry and sure enough up popped Land Registry UK. I typed in the property address I wanted the details of and the site said the Land certificate and ground plan were available at a cost of…
Best Western phishing email
Hi i hope this is the right place for my query. I’ve just received an email from reception@woodlandsdundee.co.uk which is a Best Western hotel. The email is very obviously a scam purporting to be from DVLA telling me my payment failed and click this link to make it right. I haven’t by the way. The email says that it has…
Complete Savings - account suspended - asking for ID documents - security?
I know there are lots of threads on here about people getting signed up unawares to this site. This one is different. - I deliberately signed up and have used it extensively. However my account was recently suspended along with payouts due, They stated this was in view of 'unusual activity suggesting use in breach of the…
Dunster House WARNING - READ BEFORE YOU PURCHASE ANYTHING
Before you order, PLEASE read my review. I just want to share my experience with Dunster House and hope it’ll help people choose their cabins with as much information as possible. I was so impressed at first with the sales process, the sales rep was so helpful and answered any question I had. And it all went downhill from…
Police not doing a thing even when presented on a plate
Twice in recent weeks I've used the local police online report form & submitted dashcam footage. One was a guy who was right up my back end for ages. When I checked his reg he had no tax & no MOT (& they'd been out for some time, not just days or weeks). Reported this - no action will be taken, we don't deal with tax or…
Tesco Advert Torture
I've been watching quite a lot of ITVX recently and they have the SAME adverts at every commercial break including the Tesco Clubcard one (I've got the Power). Now I quite like the song but seeing the same advert at every commercial break (and there are quite a few in the ITVX series), is like torture. But what I find most…
Boots Online - Change 2FA Phone Number
We’ve been struggling a bit with the Boots website. For a variety of reasons when Boots introduced two factor authentication my wife had to use a friend’s phone number for the 2FA message and ever since said friend gets the passcode despite my wife’s Boots account now having the correct (ie my wife’s) phone number. Has…
Boots on Line app for shopping …Help failed internal validation!
I have been a regular on line shopper at boots via the app, roughly every two weeks as live quite a distance from a large store for many years. all went well until last Thursday when my order was cancelled as I failed internal verification called my bank no issues tried again failed again. Called customer services who…
Royal Mail - Customs Charge on an item less than 135GBP
Hi everyone, a family member bought a record for 75EUR from Germany (discogs - think eBay for records). Today they received an email from Royal Mail asking for over £140 My understanding of Tax and customs for goods sent from abroad: Tax and duty - GOV.UK - was that only if the item was over £135 would this attract any…
Crazy prices on Amazon and Ebay
So a bowl of Wilkinson shaving soap is £2.89 in Boots and other high street outlets. Amazon lowest price £6.90... Ebay. £9,49... So just a reminder that on-line is not always the best deal. Plus I just went on price spy site which should show the cheapest deals and they came up with £3.22 at Natino, a shop I have never…
Choosing online retailers
My "go to" was always Amazon, as I'm a Prime member anyway and the delivery is free and quick. I thought they were always the cheapest for everything. However, my partner has now introduced me to Temu. I am amazed at how low the prices are compared to Amazon and Ebay. I know you have to be careful about some things not…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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