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Job Centre Enquiry Line
I telephoned The Job Centre General Enquiry Line. I am so very upset and all I can think of saying is: "Shame on Philip who took my call, shame on him for the way he treated me."
Comments
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You have my sympathy. Their telephone support is not good.
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I telephoned The Job Centre General Enquiry Line. I am so very upset and all I can think of saying is: "Shame on Philip who took my call, shame on him for the way he treated me."
You haven't said what you are upset about but I hope you are feeling better now.
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Well whatever he said I hope he feels bad, and you feel better. Maybe he's had a bad day too (no excuse), but it can't be easy going from co-host of This Morning to manning a Job Centre phoneline.
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Thank you all, very much, for your replies. After listening to a recording about not treating staff badly, Philip did exactly that to me. I can't go into the details but he did not listen to me, ran circles round me and would hardly let me get a word in. He refused to answer a direct question. I told him, politely, that I was upset.
At the end of the conversation he said he was transferring me to another Department - one which I had already tried to explain was not the one I needed. I asked him if he would give me the telephone number in case I was cut off and he transferred me without answering. (It was not the right Department.)
This is the very short account and I, seriously, don't know what I did to deserve the way he treated me.
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In fairness, many of them work for outsourced companies and get just 2 days training.
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They get longer than 2 Days. The length of training depends on the campaign they're on.
Come on you Irons2 -
Serco staff on UC, (and their sub-contractors) get 2 days hence my answer.
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Serco don't run the UC helpline any more.
Come on you Irons1
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