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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Consumer rights
Afternoon everybody. Having a bit of a battle with AO customer services and after some advice. I bought a Beko American fridge freezer from them November 2021. Price £950. 2 year warranty. Out of warranty stopped working. Beko engineer has been out and it's not repairable due to faulty wiring inside the appliance that you…
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Need help with a faulty TV, out of warranty but manufacturer has authorised an uplift with the selle
Hi everyone, I'm currently waiting to hear back from a retailer, John Lewis, regarding an uplift/refund I've been given by Panasonic for a TV fault. After a couple of weeks dealing with Panasonic support, providing links and images of the problem, they engaged with a local repair centre who came to take a look. The…
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Am I entitled to a refund on this holiday? Mis-selling?
I booked a holiday to IOW 6 days ago through parkdean for a break starting on Friday 24th May On their website it states "Even better, we’ve lined up an exclusive saving on Isle of Wight ferry crossings. We’ll email you all the details you need within 48 hours of making your holiday booking. 2024 ferries are now available.…
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Missing phone mount after service
Bit of an odd one perhaps, but not sure if there is anything I can do... I took my bike for a service, which has a phone mount on the handlebars. I collected the bike and took it home, but not until later I realised it was missing the phone mount. Called the service centre who said they checked and it's not there, and that…
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Currys complaints
Hi does anyone have any idea of currys complaints policy, an email address to raise a formal complaint with or any other advise to get a response?
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Wedding Venue Refund for Bad Service
I recently got married and I'm unhappy with the service provided by the venue. I've listed all my concerns in an email and they have responded offering me a refund of £750, this equates to 8.7% of the cost. Although some of the poor service on the day are trivial, a major factor is the heating in the ceremony and reception…
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Agoda cancelled our booking and failed to provide alternative accommodation.
We booked 2 hotel rooms on the 28/9/23 for a stay in Singapore September 24. We have all out flights booked, tickets to the F1 and have spent a considerable amount of money.We received an email last week telling us they could no longer accommodate us and we either took compensation of $190.72!! Or allowed them to find us…
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Faulty SCS Sofa
I bought an SCS sofa which was delivered on 15th December 2023. By 23rd February it was bowing in the middle to the point where we needed to complain. SCS sent out their inspection team who offered a repair in the form of an extra leg in the middle to support it. I refused this as the item had only been in my possession…
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Buyer claiming goods are faulty
Hi If there are posts that already refer to this situation, please direct me. I sold a wine cooler fridge on FB market place. Description was, good-like new It was in fully working order and was being used prior to selling Buyers collected item in horse box, tilting the fridge to get it in Buyers have said the fridge isn’t…
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Shop refuses to refund on faulty Vapes
Morning all This isn't something that affects me as I don't use them but my local shop (a Premier shop) has a notice up which says & I quote "Please be aware, we do not offer refunds on any vapes even if they are faulty. If you don't like it, don't buy them". Are they allowed to do this? I know there will be people who use…
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VAT - Can A Sole Trader Unregistered for VAT Charge VAT on invoices?
VAT
question… Can someone
describing themselves as a sole trader charge VAT on an invoice when they are
unregistered for VAT? The issue
is I’ve been charged VAT on an invoice. The sole trader claims he doesn’t have to be registered but can still
charge me VAT? I’m aware
of the threshold that has to be met before a sole…
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Few questions regarding Small Claims Track
Hi all, A brief rundown of my situation: I purchase something online back in December, the seller never sent the item and wouldn't respond to emails. Blocked me on social media when I messages asking about my item. After months of trying to get my money back I sent them a Before Claim Letter which they ignored - So I made…
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CCJ against Ltd Company
Hi, looking for a bit of advice about the best method to obtain payment from a Limited Company. I understand that sometimes it’s impossible to recover this money but would appreciate any advice (the amount is about £2k). I have a CCJ against a Limited company. Under a Record of Examination (EX141) they agreed to a monthly…
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Fabb furniture nightmare
Hi guys. We purchased a mattress and bed frame from Fabb furniture 10 weeks ago. It still hasn’t been delivered. We were told at time the delivery was 5 weeks. I have just got off the phone and they are now saying it will be in stock on week commencing 24th for delivery the week after. Which is 13 weeks. I appreciate these…
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Distance selling rules on made to measure items
I was told by an online retailer that distance selling rules don't apply to a fault product they sent me because it was made to measure. What rights do I have to get it refunded, repaired or replaced? I have email evidence of notifying them of all the issues within 14 days and they are asking me to try different things,…
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Supermarket delivery didn't arrive, they claim it did
It looks like Sainsbury's have decided to have some fun with me. It seems like there are a number of ways I can proceed and I wonder if anyone would care to recommend their favourite? I have tried searching for this situation but nearly all references to supermarket grocery deliveries are about smaller problems - missing…
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Help! EE dispute with Comm Ombudsman then went to debt collector
Hello Hope someone might offer some advice here. I am currently in dispute with EE regarding my final bill (long story, they told me wrong info, I paid too little according to them, then they chasing) - but now I find that while the case is still open with the Communication Ombudsman they have referred my case (with…
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Think I might of been missold a cooker
Hello I brought this model hotpoint hdm67v9cmb It says it has a feature called The hydrolytric Diamond clean uses steam to make cleaning easier, you can just wipe the dirt away However I checked other retailers and they say the same thing But the cooker does not have it as videos show you put water on the bottom and select…
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Cancelling furniture order
Hi everyone, I don’t know if you can help me, but I’ve got a question basically we bought a couple of furnitures from a store which they build in Turkey and then sent to the UK, after about two or three days we asked to cancel the order because we couldn’t wait about three months for them to send it and found one elsewhere…