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Consumer rights successes
This is a space to let us know about your consumer rights successes. Did you manage to get a situation satisfactorily resolved? Tell us how you did it.
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New to the Consumer Rights board? Start here
💬 Handy Forum threads from this board: * How best to post a query on consumer rights * Useful links, resources and FAQs * Quick questions on consumer rights * Do shops have to sell at the advertised price? 🗣Relevant content from MoneySavingExpert.com: * Consumer rights * Section 75 refunds * Visa, Mastercard & Amex…
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Missed Nat Ex Coach due to Uber
Before I file my complaint to Uber wondered if people can help me distill the key points to include based on the below situation. On Saturday had a coach booked from Birmingham to London departing 07:15. Requested Uber at 06:30 for 3 adults a baby. Journey estate of 8minutes on Uber app. No luggage only a wheelchair and…
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Tesco broke my phone
I wonder if anyone can advise please. I bought a phone from Tesco and at the time of purchase asked them to insert the SIM card. Last Friday, I couldn't release the SIM so went to the store and asked them to assist. The staff member used a screwdriver to try and release the SIM and chipped it. He said they would send the…
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Consumer rights for fitted furniture in the home
We decided to upgrade a home office and used Hammonds to supply and fit the new furniture. We were duped into signing the contract by the surveyor who promised the furniture could be installed in the colours we had selected. We felt the design documents were not detailed and were promised we would receive all the details…
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ASDA COMPLAINTS
Hi. I am trying to complain about Asda Click and Collect. I emailed my complaint to an address I found in this forum but have not yet had a reply. Has anyone had any success complaining by email or by writing to Head Office?
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Inaccurate description on website
We recently had a delivery to the value of several thousands for some oak engineered flooring. The narrative on the website stated: "In each pack you will get 5 fixed length boards. You'll also get 2 starter planks measuring a minimum of 500mm in length. We include these to help you start laying your floor and to ensure…
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Partial refund advice
Hi I am potentially seeking a refund for a product that I purchased about 10 months ago. It broke after 5 months and went for repair and has now broken again. To cut a long story short I suspect they may be difficult with me asking for a refund, they've already advised that only a repair or partial refund is on the cards.…
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Parcel posted someone elses front door.
Parcel listed on royalmail track and trace site 'as the address was inaccessible parcel but included has photo of someone elses front door. can anyone tell me who i need to contact plz? their web site doesnt really help.
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Amazon sent an empty box and refuse to refund my £663
I placed an order on 4th January for a Ryzen 9 5950x CPU for my partners birthday on Amazon Prime. We use Prime regularly and have spent thousands on there. The delivery driver delivered the Amazon parcel on 7th January. For more expensive items you now have to give a passcode upon delivery. I wrapped the box up for the…
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Mediation before Small Claims COurt
We are taking someone to Court over non payment of rent and bills over a significant length of time. In our statements we both agreed to mediation however today, we received the Notice of Allocation to the Small Claims Track (Hearing) with no mention of mediation, just a court date. Is this correct?
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Restocking fee from online purchase
Hi, On Friday I ordered a kitchen mixer from a company I found online, however when it arrived yesterday, I realised it was way too big. I contacted the company and asked to return it and order their smaller version. I was told that I would need to pay a 30% restocking fee but as a gesture of goodwill they would reduce it…
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Seller requires undelivered product to be returned to them before refunding me - What can I do?
Hello, I have recently purchased an expensive (>£2,000) exercise bike. I purchased this online on the 2nd of May with a credit card, with a delivery date set for the 2nd-3rd of May. According to DHL tracking, the bike has been dispatched, and I have repeatedly been told by the tracking system it will be delivered today,…
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Everest Double Glazing in administration
I paid a deposit to Everest Double Glazing a few weeks ago for a contract to replace my existing windows. Since then, they have gone into administration and I am now not sure of my rights. I paid the deposit using a UK credit card. Under the circumstances, can I pull out of the contract and expect a refund? (doubt it). Or…
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Furniture delivery slipping
We ordered some bedroom furniture from Furniture Village at the end of March. As their standard delivery was quoted as 8-10 week we asked if there was any chance it could be delivered in 3 - 5 week, the sales person checked and said that delivery in that time frame was possible, so we ordered the furniture on that…
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Seller didn’t declare car written off
Hi. I bought a car I’d seen on eBay. Seller didn’t declare an insurance loss. I paid for a car-check full report, it came back clear. The seller is registered as a business seller (main business is not car related). The car HAS been written off and seller is ignoring me. questions: can I sue seller? can I sue car-check? I…
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Unfair van hire excess charges?
My daughter hired a van from Enterprise to move home last September. As she doesn't drive, I was listed as the main driver on the contract with Enterprise and purchased an insurance excess policy from Eversure. On returning the van (one-way hire) some damage was picked up for the first time. Fortunately my daughter had…
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Shop loyalty schemes are getting out of hand and I'm wondering if they should be illegal
I went to Superdrug to buy some moisturiser that was at its normal price of £3.49 but only if you were a member of their loyalty scheme. If not, it was double the price at £6.99. So I went to Boots where it was exactly the same - to get the normal price I needed an Advantage card, otherwise pay double. The same seems to be…
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Moneyclaim
Currently I have a case outstanding as the claimant. I paid an initial £455 and followed instructions. The defendant refused to go to mediation, the case now escalated to small claims I now need to pay a further £300+ why is this I’ve had little for my initial £455 are these refundable if I win?
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Overpayment for windows and doors
Hello, A vulnerable relative has overpaid for windows and doors (double glazing). The issue is not with the quality of the products installed and workmanship, it's the callous and greedy behaviour of the sales reps. I have established the inflated charge / overpayment is £15K and this far too much to ignore. I have…
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Bathroom company refusal to correct
Hi and sorry for the very long story A bathroom company are refusing to correct a leaking bathroom. I have an email copy of the contract which was emailed to me by the company after purchase. It is identified as Version2. This clearly shows that I paid for the installation by the company involved and that there is a 2 year…
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Gift voucher refund
We were given a gift voucher for our local restaurant as a wedding gift. We had met in this restaurant 7 years ago and it was special to us. 2 weeks after the gift voucher was purchased the restaurant announced it was closing in 4 weeks! Thought it was a bit cheeky selling vouchers before closing the business. We could not…