Phones2u Direct.com

ramesheuk

Hi,

I am also victim of this phones 2U direct. I send them my first cash back claim form along with original invoice and original purchase invoice as them mentioned in Terms of cash back. Its already 3 months. But until now I didn't receive any information from them. I tried to contact their customer service but they said that they don't have any phone number to contact cash back team and suggest me to give a mail to them. I gave 6 mails up to now. But no use. I don't know what to do.
Please could any one suggest me how to take this issue to OFCOM or any other court?
Thanks in advace.

MrsMondragon

I was almost a victim as well. Took a lot of effort, but just about managed to prise most of my money out of them.

guppy

John,

Keep a note of this in case you need it, found on Google:

"Speak to the Managing Director and the result was instant. His name is David Ellis and his personal line number is:01732 765401. His email address is believed to be [EMAIL="david.ellis@phones2udirect.co.uk"]david.ellis@phones2udirect.co.uk[/EMAIL] (he does not reply of course, but emails do not bounce back either). According to Company House records his registration number is :12512897 and his home address is listed as: Hartley (House), Longfield, Kent, DA3 8EX. Unfortunately, I was not able to establish his home telephone number."

Scumbags!

Glad

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere (please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

thesaint

This post should've been moved to the Phones2u thread here

analyst_2

Hi johncolescarr

Play your cards right and you should get your money back - I did.

But make no mistake, these guys are scumbags, as are all cashback schemes - I'm about to plunge Coolnewmobile into court for the same scam - to be found in another thread.

Here's what you MUST do for Phones2U Direct.

Keep everything, or copies of it - in particular, you should retain the original delivery/consignment note which came with the phone.

Do not phone the company, its not recorded and a waste of time anyway. Get everything in writing, with copies.


Prepare for claim time with all the correct documentation and your carefully worded covering letter - I can copy you mine if you want it.

Count your claim time in DAYS not months. By that I mean, if it says " . . . submit your claim including the first bill after 6 months or 180 days . . ." count those 180 days on a calander, don't go by the months.

When you put your claim documents into an envelope, get it INDEPENDENTLY WITNESSED. They will later lie to you saying a document or part was missing, but your witness can testify that it wasn't. My witness happened to be a JP, because it was my next-door neighbour.
You can state in your claim letter that it has been independently witnessed, it fires a warning shot across their bows that you are prepared for action.

Be meticulous and prepared to take them to court. If it ever got that far, there's a 99.9% chance they'd settle (on your terms) outside of court.

Read their Terms and Conditions very carefully, and then read them again using a highlighter pen on all critical points. Oh, then you could read them again.

Get a copy of the July 2007 Ofcom Code of Practice http://www.ofcom.org.uk/telecoms/ioi/mbp/cop.pdf
its something else to clobber them with when the time comes.

Hope this helps.

EDIT:
You MUST submit things using a recorded mail system - or it goes straight in the bin with a denial they received it.

Especially for the first claim I'd recommend not just Royal Mail Recorded Delivery but go for Special Delivery and take out their consequential loss insurance. Reason - the paperwork has no intrinsic value and in any case recorded delivery has a max compensation of £32. The insurance, for £1 but only available with Special Delivery, gives you £1000 cover for consequential losses if it was lost.

shell820810

Grrr I hate this company! Can anyone advise where I stand here.

I sent in my first claim, but only the first page of the original invoice, as I needed the pages with the itemised billing. They refused to pay the claim, as they said that in the T & C it says to send the full original invoice. I argued with them that I needed that part, and they didnt, and surely under data protection, I shouldnt have to supply them will a list of numbers that is in the itemised billing. They wouldnt budge, so I gave up on that one.

I send off the next claim, and now they have written back saying that as the first claim was not accepted, no further claims will be accepted, as again it says this in their T & C. They are such scammers! I cant believe this, they are not going to pay any of the cashback. Is there anything I can do, as its true that I didnt follow the initial T & C, but would the data protection issue work for small claims court? Please help before I tear my hair out in frustration!!!

Quentin

You did breach the conditions, and according to the contract one failed claim does mean all cashback is lost.

Your only hope is to try and re-open the argument over the first claim.

You should seek advice on your chances of starting legal action on the grounds that them demanding the whole bill is an unfair condition. (Saying you "needed" the itemised billing pages won't convince anyone as to why you didn't send them, as you could have copied them for your own use, and complied with the contract and sent them)

An argument that they contain confidential information might be more convincing, but again get advice on this.

shell820810

Quentin wrote: »

You did breach the conditions, and according to the contract one failed claim does mean all cashback is lost.

Your only hope is to try and re-open the argument over the first claim.

You should seek advice on your chances of starting legal action on the grounds that them demanding the whole bill is an unfair condition. (Saying you "needed" the itemised billing pages won't convince anyone as to why you didn't send them, as you could have copied them for your own use, and complied with the contract and sent them)

An argument that they contain confidential information might be more convincing, but again get advice on this.

Yes I agree that the data protection issue is likely to be my only argument, but it is so obvious NOW that they have worded the T & C so that they dont have to pay a single penny. Look how many people they have scammed compared to the few that have been thorough enough to follow everything to a tee.

Quentin

Yes - but that is the game.

They are giving you a great deal, but you have to comply with the games rules.

Nowadays these companies are breaking the rules and not paying up even when we do stick to the rules.

Unfortunately you seem to have broken the rules, and up to now they haven't scammed you at all have they?