Phones2u Direct.com

Quentin

Coincidentally, pluckley has posted about sueing them over unfair conditions in post#213 here:

http://forums.moneysavingexpert.com/showthread.html?t=242828&page=11

In his case they paid up in full prior to the hearing. It might be worth finding out what conditions he was going to challenge as being unfair.

puckster_2

cook!e wrote: »

Hi Born2Save & mikeyboy01,

I have sent you both a private message with the text I used in a successful claim against Phone2UDirect.

cook!e

Hi Cook!e I'm currently having probs with Phones2UDirect as I didn't put the WEB reference number on my covering letter:mad:. Please can you PM with the text also and what was their excuse for not paying?
thanks Puckster.

puckster_2

shell820810 wrote: »

Grrr I hate this company! Can anyone advise where I stand here.

I sent in my first claim, but only the first page of the original invoice, as I needed the pages with the itemised billing. They refused to pay the claim, as they said that in the T & C it says to send the full original invoice. I argued with them that I needed that part, and they didnt, and surely under data protection, I shouldnt have to supply them will a list of numbers that is in the itemised billing. They wouldnt budge, so I gave up on that one.

I send off the next claim, and now they have written back saying that as the first claim was not accepted, no further claims will be accepted, as again it says this in their T & C. They are such scammers! I cant believe this, they are not going to pay any of the cashback. Is there anything I can do, as its true that I didnt follow the initial T & C, but would the data protection issue work for small claims court? Please help before I tear my hair out in frustration!!!

Hi shell820810, just been reading your post and I did the exact same thing. I didn't send them the full invoice just the first page (original copy of course!) and they didn't mention anything regarding that, however I didn't put the WEB reference number on the covering letter:mad: and that's why my cashback claim has been rejected! I'm still going to try and appeal through the small claims court £50 ouch and I'm not really sure I have a case though.

fazzy84

cook!e wrote: »

Hi Born2Save & mikeyboy01,

I have sent you both a private message with the text I used in a successful claim against Phone2UDirect.

cook!e

Hi Cook!e,

If you dont mind will you be able to paste the text on this forum or PM me? I have to go down the same route as you. Will be sending them a letter warning legal action this week. I have done the same for mobileshop.com last month and they paid up but I have a feeling P2UD will make me go all the way with small claims. Many thanks in advance.

mazmas

wanted to share further update
on my case after sending two letters and various e mail's they have paid me the second claim on 19/07/07 which is almost delay of 2 months... i am still waiting for my last payment...moral of the story is don't buy any more phones from them and keep trying if you have done everything according to their terms and condition they will pay......my last cheque also proves they are still in the business and are still playing the old games.

don't give up

mazmas
dated 23/07/2007

cook!e wrote: »

I post back my last cashback claim in March and only received my final cheque last week by taking them to court. I sent numerous letters by recorded delivery and email requesting payment, which where all ignored. From reading other peoples posts and from my own experience, I think they have a policy of not paying final payments unless you issue a claim with Money Claim Online.


Good luck

cook!e

Hello,

I think you were right they still are holding on to my final payment. After sending them many letters and e mail finaly I have applied through money claim online. Today I have received a letter from their famous sales manager that they will defend the claim.Since it is my first experience any useful tips will be appreciated.
many thanks for your support

mazmas

Quentin

This may just be a delaying tactic. Saying they want to defend your action extends the time before they have to pay you.

Just wait until the court send you their defence, or the time they have to submit a defence has elapsed.

If they do submit a defence, the court will tell you what to do next. (Don't reply to the letter you have got from the Sales Manager).

If you haven't heard from the court about this when the 14 days are up after the summons has been issued, then ask the court for judgement by default.

MASHER154

I have had countless correspondence with phones2udirect ever since i sent my first claim in july. They keep saying that they will escalate my claim but it never goes any further.I am now going to take them to the small claims court.Is this my best course of action.Does any body have any better ideas.

mazmas

MASHER154 wrote: »

I have had countless correspondence with phones2udirect ever since i sent my first claim in july. They keep saying that they will escalate my claim but it never goes any further.I am now going to take them to the small claims court.Is this my best course of action.Does any body have any better ideas.

I was able to get first two claims by threat of legal action by sending them letter before action (by recorded delivery). With last claim they have been coming back with the same replies as mentioned by you...in your case keep trying they should pay and they will pay..don't let them get away with it..even if you have to take them to court..keep all the paper work..it is a pain but nothing is free in this world..good luck
mazmas

mazmas

Quentin wrote: »

This may just be a delaying tactic. Saying they want to defend your action extends the time before they have to pay you.

Just wait until the court send you their defence, or the time they have to submit a defence has elapsed.

If they do submit a defence, the court will tell you what to do next. (Don't reply to the letter you have got from the Sales Manager).

If you haven't heard from the court about this when the 14 days are up after the summons has been issued, then ask the court for judgement by default.

Many thanks...I will update everybody once My case is finalised..thanks
mazmas

cook!e

Hello,

I think you were right they still are holding on to my final payment. After sending them many letters and e mail finaly I have applied through money claim online. Today I have received a letter from their famous sales manager that they will defend the claim.Since it is my first experience any useful tips will be appreciated.
many thanks for your support

mazmas[/quote]

I also think this is a delaying tactic, I received a copy of the acknowledgment of service from the court saying Phone2u intended to defend part of the claim, this allowed them an extra 14 days. The Notice of Issue you received from the court will give you a date that claim will be deemed to served. After 14 days after your can enter a judgment against them.
If you are unsure of what to do next ring Money Claim Online, I found them very helpful.