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Am I entitled to a FULL refund from The Trainline
I had to cancel my trip to London on January 2nd due to both London and my home area (Wolverhampton) now being in Tier 4. The Hotel and the Theatre I was due to be going to have refunded my money, but The Trainline have taken £10 off my refund on train tickets, and despite arguing this with them they are saying they are…
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Cash Refund
Hi, does anyone know if a cash refund is a much reduced price of the total amount paid for a hoilday, we requested a cash refund for a hoilday cancelled by the company, last minute.com due to COVID, the hoilday was 950, they have paid us 175 and said that’s it, I’m hitting my head against a wall as all they say it’s been…
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Are travel agencies scamming people with flights from Europe transiting through US?
I bought a flight earlier to Mexico which connects through New York. I didn't know that know one who has been in Europe can transit through the US. Why are so many flights from Europe to Latin American still going this route, it feels like a scam as no one can fly on them? I must be entitled to a refund surley?
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Travelpack
Has anybody had any luck or issues with Travelpack? The airline that I booked my flight with started to offer full refunds for flight cancellations two weeks ago. I have been trying to get in touch with Travelpack for 2 weeks now via email/phone with no luck. There is no response to email, and the phone system seems to put…
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Flights cancelled but no hotel refund
My daughter booked a skiing holiday but the flights were cancelled. The hotel refused to give her a refund saying they were open. Has she got a case to get her hotel deposit (£400) back. I don’t have any further details.
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Car lease during covid
Hi, not sure if this has been asked before but, is there any way to get money back from leasing companies / government when it comes to car leases? Ever since March We’ve been in lockdown after lockdown and dictated to that we can’t travel etc. So at the moment I have x amount per month going out on a car that, I simply,…
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What type of insurance for group travel
Hi, I have a trip to Cyprus booked for May 2021 with 7 friends. This was moved from September 2020. If this goes ahead it is likely we'll all need a negative test 72 hours before travel. This date falls outside of the TUI "COVID Promise". I have seen insurance companies cover for COVID. How does it work if someone tests…
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Cancelled BA Holidays Flight
Could anyone help please, I booked a return flight with car hire to Kuala Lumpur travelling at the end of April 2021 and like so many people had the flight cancelled as BA has suspended the route indefinitely. BA emailed me with my options, and as I wanted to reroute I attempted on numerous occasions to get through to…
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Holiday July 2021, Insurance cover
Before I go ahead with booking and finalizing my holiday for July 2021, I want to sort out my insurance, to make sure I'm fully covered. And currently with the FCO telling us, restrictions in place for flying to Italy, so need essential reason to fly. But for the obvious reasons, my holiday not until July 2021, and…
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Driving license
I am legally resident in Spain. I spend approximately five months of the year there, for most of the rest of the year I am in the UK. What is the situation with my driving license? Am I able to use my British license in Spain or do I have to exchange for a Spanish one and if so can I use that in England?
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Alton Towers Holidays - Cancellation automatically converted to vouchers
Evening all, I had 3 separate bookings in late November with "Alton Towers Holidays", with overnight stays in the Alton Towers accommodation and various activities bundles in. The total for the 3 was just over £1000. At the time of booking I received an email saying that they were classed as a "package" under the…
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Refund of train tickets for travel between 23-27 December
Information from National Rail regarding Refunds on Unused Tickets for Travel Between 23 & 27 December. “We understand that in light of the latest government advice, your travel plans will be changing. To reflect this, some terms & conditions for refunding tickets or changing journeys are different to usual. The…
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Insurer got back in touch to offer second attempt at refund
Our Easter holiday was canceled due to COVID restrictions. We booked everything separately ourselves and eventually got both the flights refunded. The hotel was on a no changes rate, and they decided to offer vouchers as a good will gesture, useless to us going forward, but this meant our insurer wouldn't pay out. I raged…
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Travelling to Egypt in February
Hope someone can please advise. I booked a 12 day holiday to Egypt in December for myself and 2 daughters with Teletext. I paid £350 deposit with my debit card. We are meant to be flying from Gatwick 11 February 2021. Since I booked my holiday, where I live has become Tier 4, so we are not allowed to fly out anywhere. I am…
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Ryanair rip off
No refund from Ryanair for flights over Xmas and New Year that UK citizens can’t legally fly on - what is going on - this is daylight robbery!
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TIE documentation for entry into Spain. New GOV.UK update confusion
My daughter is due to return back to Madrid Jan 10th as she is undertaking her third year undergraduate placement teaching English. Prior to leaving she had her final interview and was granted a TIE but the card was not available at the time and she flew home later that day. She has all the paperwork / reference…
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Virgin Refund
I have had both BA and easyjet offer me 3 options incl for refund for scedule changes. (same days/diff times) and one included full refund which I accepted. Virgin However are not giving a full refund in the same corcumstances- the flight is LHR-MIA-LHR in Feb 2021. They are stating that change or voucher only. In both…
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UPDATE: Annual Travel Insurance taken out on 3rd March; but policy started 1st April
UPDATE: A couple of months later and I'm pleased to say this has been refunded through a chargeback on the credit card. To cut a long story short: * I had to request a chargeback before the travel insurance company would consider the claim. * I then had to make clear before I initiated the chargeback that I had tried to…
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Flight refund
Was due to go away in October, booked through love holidays and had our holiday cancelled due to we couldn't quarantine upon our return. We've had our refund for the hotel but not for the flights, keep getting emails from love holidays saying they're trying to get our money back from ryanair. Had a live chat with love…
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EasyJet Christmas Eve flight
I booked an EasyJet flight to Belfast at the last minute to visit family over Christmas however the travel advice changed an I could no longer travel but the flight left. Can I claim a refund or flight voucher? Failing that could I claim some of the tax on the ticket back if I didn’t fly?