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Airbnb Complaint
Does anyone know how to make a complaint to Airbnb before travelling? Last month (December) I booked a house in the UK for a trip during the Easter holidays. Before I booked I asked the owner what would happen if we were in lockdown and thetefore couldn't go, he told me that I could "rebook for different dates at no extra…
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Travel insurance
Hi all hoping for some insurance tips. My friend and I want to book a UK holiday cottage with our kids. She lives in Kent and me in Yorkshire- cottage in Devon. Would any insurer cover us in the event of having to cancel the holiday if either one of us was in local lockdown (we would want to cancel if either family…
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British Airways voucher to refund
Hi, we were issued with a voucher by BA in August last year. It’s looking unlikely we will be able to use it before April 2022 sadly. Is there any way BA will provide a refund (even partial)? Thank you.
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Travel corridors closed from 18 January to at least 15 February.
The government has just announced that travel corridors are abandoned from Monday morning (18/1) to at least 15 February. This means that anyone arriving in the UK from abroad will have to isolate for 10 days. This is in addition to announcements earlier in the week that anyone arriving into the UK will need a negative…
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Ryanair Ireland flught
I’m due to fly tomorrow 1st Jan uk to Ireland but last night Ireland extended their travel ban to 6 Jan. Ryanair are still scheduling the flight but legally I can’t go. They say I’m not due a refund/free flight change. Surely this can’t be right.
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Why are travel businesses offering credit vouchers instead of cash refunds?
There seem to be an increasing number of people reporting
issues with obtaining refunds for cancelled travel within the 30 day period
that the FCO has issued their latest travel advisory for. Please forgive me for starting (yet another) thread but I
thought it might be worth trying to keep future discussions on the refund…
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uk hotel will not give me money back i booked direct with hotel
i booked a uk xmas break for me and my disabled son, it was expensive as it was for xmas but he was suffering mentally with the lock down. i booked it early on in the year and rang the hotel direct as i needed to make sure they had a room suitable for my son.so Christmas cam and we were in a lockdown the hotel also.i have…
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Long delay for hotel refund
Hi, wondering if anyone can advise. We initially had a hotel booking for June 2020 made in 2019. Obviously cancelled, and given credit with hotel to use to rebook - happy with this, it was a non-refundable rate, we knew we would want to go again in future. Rebooked a couple times (naively at the start of pandemic expecting…
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Tui’s Covid Policy
Myself and my girlfriend booked a holiday with TUI in July 2020 to depart in June 2021, being hopeful that the covid situation would be gone by then. Obviously it has lasted a lot longer and gotten worse than we might have imagined and now we do not feel comfortable or safe to travel in June! Currently we have paid a £500…
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Dual citizenship travel dilemma
Hi there, Apologies if this has been asked before on here. It's a simple situation: I've got 2 passports one of which is British. Now when there is a lockdown can I travel to a holiday destination from the UK using my other passport as long as it complies with the entry criteria of the destination country? For example: Can…
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legally permitted to travel
im due to return to turkey in feb to finish my dental treatment which would be my final visit to have implants fitted,I had the 1st stage done back in July 2020 this is medical treatment.but I cannot find any info regarding what is classed as essential or non-essential. i have flights and accommodation booked since aug 2020
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Sta travel claim- confused, need help!
My daughter’s gap year trip was cancelled. We’ve read the help documents and tried to claim but still not getting anywhere... The trip was paid in full to STA, for a flight with American Airlines and a tour with Bamba. When it was all cancelled she got a credit note from STA. The documents state it’s ABTA protected and she…
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Insurance claim help for Holiday to Lanzarote (on FCDO advice)
Good morning, I hope this post sits in the correct forum!? I am after some advice re a travel claim. in a nutshell: A week in Lanzarote for 2 x adults and 2 children. Booked in Nov 2019 via Onthebeach, including flights through Ryanair and accommodation direct through Onthebeach. FCDO advice at the time of both outbound…
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Ryanair
Hi all I booked flights last Feb to go to Spain over new year, however that did not happen due to lockdown and Spain refusing entry. The flight was not cancelled and I was told I was not entitled to a refund. I could change the flights for free if I booked to travel by mid March 2021. I was planning on moving flights to…
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Partial cancellation
Hello I have received an email from my travel company saying my hotel is closed however as the flight is still scheduled I can’t have a refund. They have offered to move the holiday but I have to pay for new flights. Is this correct? During a national lockdown we couldn’t fly if we wanted to so I’m unsure how they can get…
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Easyjet - Exchange of a Voucher for a refund
Last year, due to Covid I had 3 flights cancelled during June & July. These flights were based either departing or arriving into Stansted airport. No problem, so arranged vouchers knowing that I would be using them within the foreseeable future. Unfortunately, Easyjet withdrew out of Stansted last September. I rang Easyjet…
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Company refusing to refund....please can I get some advice?
Hello all. First timer on here! I am looking for some advice please.....I have booked my sisters hen do with a UK based company. It was due to take place April 2020, however due to Covid it couldn’t. After much to-ing and fro-ing and many emails of being rudely told we could not get a refund, we agreed with the company to…
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Still waiting for cheque from Ryanair
Holiday was booked through Love Holidays and flights cancelled by Ryanair. LH refunded the hotel part of package but as they were taking forever to refund the flights it was recommended a verification form was completed to get the refund direct from Ryanair. This was done and apparently the cheque was sent out on the 27th…
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Travel to airport. Car or train?
I was planning to take my daughter to the airport on Friday so she can fly back to Spain as she is a teacher there. She has all the necessary residence paperwork and documents from the school and will (hopefully) obtain a negative PCR covid within 72 hours of arrival etc. We live ~55mins from the airport, I have trawled…
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Train operator Northern to suspend 60% of services in Manchester area
Journey planners are showing that Northern will return to a severely reduced timetable from next Monday with around 60% of services suspended. It seems someone sat at a desk in an office has just picked services at random to axe as many which people are still using for essential purposes will not be operating. It also…
