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Advice needed please
An overnight hotel/museum trip to London in April 2020 was cancelled by the company due to Covid19. We were offered vouchers which we refused for a number of valid reasons. The company subsequently went bankrupt and so I claimed on my World Wide Annual Travel Insurance who rejected my claim saying as we were offered…
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Thai Airways Refund
I booked a flight to Bangkok, Thailand in January 2020 and due to the ongoing Coronavirus pandemic situation I contacted the airline Thai Airways and they informed they would refund me within 6 months. It’s going to be the full 6 months next month (Feb 2021) and I contacted them further this month to find out how things…
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Waiting for a refund from March 2020
Hi My partner and I had to cancel a holiday to Thailand that we were due to go on in March 2020. We have been refunded by airlines etc, but cannot get any response from the hotel (Avista Hideaway, Patong) since they first responded in may 2020. We booked through booking.com, who don’t want to know. They told us to contact…
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No guarantee of cash refund- Last minute.com
We booked two flight tickets through last minute.com in November 2019 to fly to Australia in September 2020 (there was an excellent deal on). Due to the pandemic the airline cancelled our flights (which were with Malaysia airline) in July 2020 and last minute.come notified us that it was processing our refund but we had to…
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PCR Test refund refusal trom ExpressTest.(Edinburgh Airport).
I paid ExpressTest £160 for a PCR test for my wife and I. Ryanair have cancelled our flights therefore we dont require the tests. Express test refuse to give us a refund of our money they say they can only give us a voucher to be re-used within 12 months. A voucher is no good to us we need our money refunded. Does this…
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Ryanair Free Phone Number
Hello everyone, this is Ryanair's toll free number only local standard rates apply, it was free calling from my mobile. Better than paying 13p a minute. It didn't take long to get through to this number both times I called it. 0330 100 7838
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Poland in January
I have a BA Package booked to Warsaw for a few days in early January. So far I have only paid a deposit and the balance is due on the 18th December. BA have had to cancel some of the flights and substitute alternatives - it's from EDI via LHR so I can now cancel the whole thing and get my deposit back in cash rather than…
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Any advice on taking holiday company to small claims for refund?
Hi there - am hoping for some opinions and advice on my long-standing battle for a holiday refund. The holiday of a lifetime booked and paid for January 2020 with the company Tropical Sky - this was a package holiday as they booked flights and various hotels. Holiday cost in excess of £20K (decided to go on a really…
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Should i pay the balance for the holiday i wont be able to take? ATOL protection?
My holiday company is requesting the £3200 balance for a family holiday in the coming months i wont be able to take. If we don't we are told we will loose the deposit and suffer cancellation charges. They already hold £2500 for a holiday rolled over from last year. As we rolled over, and extended, the holiday in May 2020,…
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Barclays Travel Pack
Hi. I’ve recently cancelled my Barclays travel pack on my account. Do you think I would be eligible to claim any of the previous months back as it’s not really been possible to travel for a large majority of the last 6 months? Thanks
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Lastminute.com Won't Refund Package Holiday
So we're meant to be flying from Manchester to New York on 16th January (obviously this won't be happening) and we booked the package through Lastminute.com. I received an email from them saying that in light of the lockdown we need to cancel our booking on their website as they won't automatically do it. I put the request…
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Lastminute.com
I've had my first holiday last year cancelled because of the covid lockdown and was offered a voucher which i used to book another holiday in the UK but again subsequently cancelled because of the lockdown again, I,ve asked for a cash refund but they have refused saying we need to use the voucher, but because of family…
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None received refund from Ryan air
Hello I’m just wanting some advice on what to do next in getting a refund back from Ryan air. Love holidays who I booked through have done a chargeback, but not revived the money from Ryan air for one of my flights. They have now said that I need to contact Ryan air to get my money back. When I try to do so it is very hard…
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Help with Opodo silence
Hi. In jan 2020 we booked an Return internal Flight in South Africa though Opodo for Late Nov early Dec. The rest of the holiday we have managed to postpone. In early Oct we asked Opodo to change flights to one year later, and even provided them with the airlines guide for travel agents for doing just that. Since then the…
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Refund for a non cancelled flight
In March my wife and I had a British Airways flight booked to go to Bangkok. We were due to leave on the 16th March and on that day it was announced in Thailand that they were not letting tourists in without quarantining for two weeks. As we where only going to be there two weeks there was no point in going. I have been…
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British passport holder living in spain - travel to UK
My aunt is unwell and living on her own. Her husband died last year. We want to try to get her to UK. Can anyone tell me if she can fly from Malaga to UK and what she needs. She has residency papers and British passport. I've tried researching but end up clicking and cicking and nothing seems to fit clearly.
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Another last minute.com flight refund issue
Hi everyone, I have been scanning this website for info relating to lastminute.com flight refunds/vouchers but can't seem to find the specific info I need (only info on package holidays), so apologies for starting a thread. We booked two flights earlier this year for August, via last minute.com (both flights with VietJet).…
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Easyjet Rebooking policies
Originally, I booked flights to Greece for June 2021 totalling £800. I am now looking to move to August 2021 and the cost is lower at £600. I accept that I won't get the difference back. But if I need to move the flights again, say to June 2022, do Easyjet calculate the new fare difference based on the original £800 or the…
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Travel between multi destinations
I booked a multi destination holiday last January to the USA, with internal flights booked by the travel agent. This was originally scheduled for October 2020, but I have already delayed it to April 2021. I have paid a deposit, which I understand from speaking to the travel agent has been used to secure non-refundable…
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Unable to retrieve deposit
A year ago We booked a 5 day all in January break to Claremont Hotel (Choice Hotels) Blackpool. Obviously this cannot go ahead this January. Choice Hotels are operating skeleton staff so not replying to calls or emails? An automated voice message tells us they are keeping hold of our deposit until later in the year. Surely…
