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Final demand from travel company for administration costs
Hi, I was due to fly to Namibia in November. The 2nd half of my flight was cancelled and was unable to travel to Johannesburg either. and Carlton Leisure who I booked through didn't inform me. Despite numerous emails they finally replied telling me I was entitled to a refund minus a £75 admin fee and I had to reply ASAP…
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Can you travel home from a tier 4 area? I can't see this covered anywhere
All of the generic news articles and the government website doesn't cover this case at all.If you are physically in a tier 4 area, but do not live there (i.e. your place of residence is a lower tier), are you allowed to travel to your actual home, or are you supposed to stay in the tier 4 area, even if you do not live in…
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Travel Insurer won't pay out when unable to go on holiday
Hi - some of the experts on this forum were immensely helpful to me with a car parking fine I had the other year (which I was able to defend successfully in court) and I'm hopeful you can help me again. In July, I was due to do on a privately booked holiday. There is no travel agent involved and the cost to the airline was…
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Information phone number
Hello allDoes anyone know where I can find an official phone number I can ring to get help with regards travel within the UK rather than interpret the rules in the wrong way . Thank you
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Dropping child back home to NI in Jan
I'm in a tier 2 area, and in January will (hopefully) be dropping my son off back home to Northern Ireland. New rules have come out about a 10 days isolation isolation there because of the new strain down London. Anybody know how would this apply if I'm going home the same day within a few hours?
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Ryanair
Wonder if any one can help I’ve requested a refund from Ryanair the cheque got sent out on the 19th of Oct still not received anything that’s even after the 28days they requested every time I email I get no reply then when I phone customer service about my query they allways give me a different answer every time and that…
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Foreign students stranded in uk - room at inn?
Abroad and no special problems atm. Saw on Italian tv Italian students in UK arrived airport going home for festive period, no flights, no money or not much, nowhere to go, no information and consulate closed or useless, no doubt same other nationalities. I and no doubt some others maybe might make available spare…
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KLM Flight Refund
Hi there, has anyone else managed to get flight refunds successfully from KLM for Corona Virus related cancellations? We bought flights to Japan in September 2019 for flights in May/June 2020. Bristol to Amsterdam legs got cancelled, but then un-beknown to us we were allocated travel vouchers. We then claimed for a refund…
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Thai Airways
Hi, we booked 4 flights with Thai Airways in for travel in March 2020 via Carlton Leisure. When they were cancelled, we contacted Carlton Leisure who applied for a refund on our behalf. We were told it would take 14 weeks. That time is now up, I’ve phoned Carlton Leisure and they haven’t been refunded yet so can’t pass the…
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EU recommendations re travel bans.
The EU has officially announced a recommendation for the lifting of the UK-EU travel bans that are currently in place. https://www.bbc.co.uk/news/world-europe-55404087 It is not clear yet whether this will apply after January 1, however this will be a country by country decision. For reference, in the case of Georgia when…
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Tui Covid Guarantee...
Is it legal for Tui to charge me £1000 more than the current on sale price of a holiday to rebook a cancellation under there covid guarantee? I’ve had to cancel a Xmas holiday since the rules on quarantine changed, we thought we were covered under the Tui covid guarantee but turns out as our package holiday included a BA…
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Tier 4 international travel
My husband has a medical procedure booked overseas from 21st-24th December. As we are now in tier 4 will he still be able to go? Procedure was booked so that his recovery would be over the Xmas period therefore he would not have to take time away from work etc. We’ve looked at the tier 4 regulations but it’s not very…
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SunWeb offering vouchers instead of refund
Sunweb ski holiday to France 28th March, cancelled due to resort closure (Coronavirus) * Paid by credit card. * Subweb only offering voucher to the full value £1,800. * Insurance only covers cancellation up to £1,000. :( I want a cash refund though as not sure if SubWeb will be around in the future! Have requested this but…
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Canaries Antigen Test
Great news that Canaries govt has authorised these “quick and cheap” tests. Pity they do not advise who is doing ior where you can obtsin in UK. We are in Scotland. Express test at EDI and LGW are only advertising PCR tests. Any ideas?? Googling yields nada!
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Covid Testing
Hi, I would be interested to hear confirmation from anyone who has used Boots test and was it accepted on entry to Spain. Spain Travel Health (spth.gob.es)
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AirB&B help (please)
Really looking for advice so hopefully somebody can assist. I'm completely new to Air b&b and booked a house for 3 couples to use (including me) for this coming Sunday 27th December. I checked with the host before doing this if he was accepting 'Christmas bubbles' which he said he was, so I went ahead and booked 10 days…
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Level 1 & 2 Scots Dichotomy
After the latest round of clampdowns Scottish Residents in Level 1 & 2 Areas are in the strange position of being to travel abroad until the new level 4 across the board kicks in on Boxing Day, but in theory not to England or the rest of the UK. However seemingly you can transit through there on your way to somewhere that…
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Lastminute (Hilton Hotel)
I'm trying to get refund on a Hilton Hotel booking I made via Lastminute like many other people. Hilton are offering full refunds due to the virus, but I have to request it via LM. Like others, I am not getting anywhere despite many phone calls and emails over many months to LM. I get automated emails from LM telling me…
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Destination2 Covid-19 Cancellation Refund
I am looking for some advice regarding a holiday booking we made
earlier this year with Destination2. We paid for the holiday by Nationwide credit card for a
holiday that was due to depart in May but was cancelled due to Covid. Destination2 issued a refund credit note in May stating that
refunds would not be available…
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Tier 4 Accomodation
I had booked accommodation in London for Boxing Day. As it’s now in tier 4 my understanding is the accommodation should be closed. They are saying they are open under government guidance, which covers the following unable to return to their main residence, use that guest accommodation as their main residence, need…