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BA refund
I cancelled my flights to Seoul in March 2020, due lock down and travel restrictions being announced the day before was travel. accepted a voucher, as intended make trip again soon possible. However when tried book for 2021 could not use made that booking with Avios Amex companion voucher. BA would accept voucher any part…
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Xmas event - Venue wont let me go because I'm in tier 4 area but offered credit note not refund
Their answer is - "well its not our fault - we're still open". They've said they won't offer a refund only a credit note. When I said, no I want a refund then - they said No. What are the rules?
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Stenaline refund - exceptional customer service
I emailed Stenaline last night at 6pm enquiring about a refund after the Scottish FM announced the latest raft of restrictions. They emailed back back this morning at 10:35 to advise that the refund had been processed and would clear in 3-5 days. Exceptional service.
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Booked Flights to Thailand in April.
Hi folks, I have flights to Thailand booked for April, I booked them back in August through a company called Flightcatchers (through Skyscanner), with Qatar Airways Current restrictions in Thailand means that we cannot enter the country, only Thai nationals can, plus a few other exceptions. The situation there/here may…
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Last minute.com cash refund refused!
Booked a package through last minute.com in January to go end of March on a credit card to go to Amsterdam. Trip was cancelled few days before due to going into lockdown. Was only offered a voucher as a refund and had no way of contacting any one from last minute.com to ask for a cash refund. Used the voucher to re book…
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UK customer trying for Covid Refund on Hotels . Com
Booked a Xmas hotel holiday via HOTELS.COM in Malaysia before the virus arrived. Malaysia is currently restricting access to foreign nationals. 2 week quarantine thus no onward travel. In essence hotel location is inaccessible. Flights have been cancelled due to these restrictions. Unfortunately my booking was originally…
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Rail Traver Voucher expiring this month
I have a Rail Travel Voucher expiring on the 24th. I've written to Northern Rail who issued me the voucher, and they've said this: Thank you for contacting Northern. I am writing to you in regards to correspondence you have sent ourselves relating to National Rail Vouchers you had received and you have been unable to use…
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Tenerife closes border for 15 days!
Another twist and turn on the roller-coaster. https://www.express.co.uk/travel/articles/1373415/spain-holidays-tenerife-close-borders-canary-islands-covid-travel-news-latest No entry to Tenerife from Saturday.
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Unable to get Refund or Voucher from TAP Air after months of a cancelled flight
Hi, I am looking for some advice on best way to gain success on a chargeback & other options on a cancelled TAP Air flight where I am being offered neither a refund or a voucher. TAP Air are fobbing me off every time I ask for the payment. Here is the background, my plan & question: Background: Very early this year I…
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Caravan Site Fees during Covid 19
WE have a static caravan sited in Northumberland on a privately owned site. We have paid our site fees (£3,000) for 2020. The site is obviously closed due to Covid 19 and its unlikely to be opened any time soon. What is the legal position regarding our site fees - are we entitled to a refund or a reduction as we have paid…
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AirBnB cancellation Policy
I booked a stay in
Cambridge through AirBnB on November when we were told that we would be coming
out of lockdown on the 02/12/2020. My stay is booked for 18/12/2020. Parts of Essex
were then announced that they would be now going into Tier 3 on 16/12/2020. For
your information Cambridge is in a Tier 2. this means that I…
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Jet2 Dilemma
Hi all. We are booked on a holiday with Jet2, departing 30th April for 5 nights, flying to Malaga. Our booking has since been changed to 6 nights due to flights changes. Jet2 say they will cover the extra cost etc and have given me an option to accept the change or cancel for a cash refund, this was on a text message. My…
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Travel Up - no refund after 8 months & totally incommunicado!
I was wondering if others are in the same position as me: I had my Travel Up-booked flights cancelled this April due to the covid pandemic and still haven't got a refund. Not only that, Travel Up ignores all my emails and has never once answered the phone to me in all these 8 months - they might not even exist any more,…
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Medicspot FAILED to complete my fit to fly test
Numerous nervous calls today, 1st time after a 52 minute wait finally spoke to a lady, but she did not seem to be able to offer any advice if my test has actually arrived, 2nd call 1 hr 03 minute wait almost spoke to i think his name was Paul.........cut off. Third call 56 mins wait spoke to another guy each time promise…
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UPS - Lost PCR Covid Tests
Hi, I'm susposed to be flying out to the Canaries on Thursday and am after a bit of advice regarding UPS. There is 5 of us going so we took the tests and packed them up to be sent back to Randox in Ireland. UPS picked them up all together, they have managed to deliver 3, lose 1 and send 1 to Germany. I've found out off…
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Receiving money from overseas
My ex wife has been receiving £250 a month from her mother in Spain to help her out. Since the virus hit, her bank in Spain have told her she can no longer send the money. I do not understand why this should be. Can anyone enlighten me? Thanks Peter
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Refund for hotel in Prague booked direct
I booked an hotel in Prague, paying by credit card direct with the hotel in local currency. The Czech government has closed all hotels. The hotel will not refund and offered a voucher. Can i request a dispute/chargeback with my credit card company even though i paid in czech krouna?
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Group booking - what would you do? Please help
In July 5 x couples including myself and my wife booked to go to a Manor House near York for New Years. Each couple paid half which was £210 a deposit so to speak. We were due to pay the remaining amount when we were there which would be another £210 per couple. Obviously as it creeped past summer and autumn into winter…
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CMA secures refund commitment from Loveholidays
Following on from the similar recent Lastminute situation, the CMA has obtained refund undertakings from Loveholidays, although again it's not exactly immediate, with some refunds deferred until March: https://www.gov.uk/government/news/loveholidays-to-refund-over-18-million-for-cancelled-holidays
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Ryanair cancelled flight refund - cash refund different to voucher refund?
Hi there Last week I received an email from Ryanair saying that due to ongoing travel disruptions caused by the covid situation, they have cancelled the return leg of my flight to Fuertueventura. They offered me the choice of rebooking, vouchers in lieu of refund or refund of the flight via my original payment method. I…
