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West Midlands Railway - Delay Repay
I recently submitted a Delay Repay cancellation claim, using West Midlands Railway's online system, for a journey yesterday (Thursday) from Stafford to London Euston. This is what happened: My train left Stafford on time. At Rugby, no driver could be found, and the train was eventually cancelled. After waiting for a while,…
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Delay Repay: who to claim from
I had multiple train cancellations this morning and as three different companies run 'services' from my departure station to my destination, I am not sure which company to claim from. The first one I went for (cancelled), the next one (also cancelled), or the one after (also cancelled)? I bought my ticket at my departure…
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Should I even travel or not?
I have to get to an appointment on Monday to Brighton. I am travelling from Norwich to London. Then getting the underground tube, and then the overground train to Brighton and then all the way back to Norwich. I am not sure if the trains will be cancelled and what the situation is like in London/Brighton. I am going to…
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Been buying wrong train ticket for 20 months!
Hi MSE, This is my first post! Yesterday I realised I have been buying the wrong train ticket on my Oyster card for the 20 months I have been living in Putney, Zone 2. This is because I use the machines and Oyster (rarely a person there), and it's never been clear the best / cheapest ticket to buy! I thought buying a…
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I didn't receive all of my train tickets?
Hi I bought some train tickets online. The first journey from Brighton to London and then the second journey from London to Brighton. I bought them separately, from Brighton to London I only got 2 tickets (I didn't get the ticket which says "retain for inspection" and has the seat number), but from London to Brighton I got…
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Virgin complaint - am I wasting my energy?
This was my first experience travelling to Birmingham today, and my first experience going via London Euston and travelling on Virgin Trains. The outward train journey wasn't the best - they wouldn't allow me through the ticket barrier at the advertised time I booked and there was an argument between the customer service…
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Making a formal complaint to TFL
I've YET AGAIN been charged incomplete journeys while using AndroidPay. TFL are laughing all the way to the bank. I do not believe that these are innocent mistakes. How do I make a formal complaint?
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If train is cancelled due to bad weather
After paying a small fortune for some train tickets, I am now worried that this predicted bad weather could lead to widespread cancellations. I have read MSE info on this but it only seems to refer to delays and refunds. Two questions - if my train is cancelled due to bad weather do I get a refund and does it matter, as…
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Brighton Railway Station to Nuffield Health bus?
Which bus goes from Brighton Railway Station to Nuffield Health (Warren Road, Woodingdean Brighton) I will be travelling on a weekday? Thanks.
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MSE News: Refunds for packed trains and broken toilets now a possibility
Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos...Read the full story: 'Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know' Click reply below to discuss. If you haven’t already, join the…
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MSE News: Eurostar launches direct London to...
A new Eurostar route going directly from London to Amsterdam will launch on 4 April, with tickets from as little as £35 one-way...Read the full story: 'Eurostar launches direct London to Amsterdam train' Click reply below to discuss. If you haven’t already, join the forum to reply.
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Super Off Peak Day Travelcard
It's possible to buy online (eastmidlandstrains.co.uk, thetrainline.com) a super off peak day travel card leaving Market Harborough at 0914 on a weekday with reserved seats. As the 0914 is usually a peak train I wouldn't expect a super off peak to be valid. Is the day travel card an exception or is there a glitch in the…
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Aberdeen University
Any Aberdonians online? I need to get from Aberdeen train station to Grays School of Art, yes I know I can google it (other search engines available!) but just thought I would ask you friendly bunch :)
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South Western Railway Overcharging
Until a couple of years ago when travelling on the South Western Railway network (or South West Trains, as it was then) you could buy an Off Peak Travelcard at weekends which would give a return ticket to London and then a Zone 1-6 travelcard for unlimited use on trains, tubes, buses within London for the day at weekends.…
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Unable to travel - refund?
I bought tickets for four to travel through 'take the train' Two bookings - Crewe to Manchester - Off Peak Day Return - £28.60 Manchester to Durham - Off Peak Return - £173.80 Sadly, one member fell down the stairs at Crewe and broke her arm so the trip was aborted and no tickets were used. I've downloaded the 'TTT Refund…
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Cannondale Serial Numbers
Does anyone know how you can tell the model and model year of a Cannondale bike just from the serial number? I need to find out whether a bike is the 2016 model or the 2017 model and searching online has drawn a black because the exact same colours and pattern were used on both the 2016 and 2017 bike.
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Train delay caused knock on effect to connections
Hi all, Three weeks ago my wife had to rush down to her Mum's - Wigan to Fratton (Portsmouth). We bought the ticket at the station - just one ticket for three separate operators (Virgin West Coast, Cross Country and South Western). The Virgin train was delayed by about 20 minutes but this had a knock-on effect with the two…
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Unfairly penalised by Trainline?!
Hello everyone - would just like a little bit of advice please if at all possible? My train to work yesterday was cancelled due to snow. I normally book my tickets through The Trainline app and as soon as the train was cancelled, I got the option to get a refund on my ticket. All going well so far... I then phoned up…
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Freedom Pass renewal
Today I received letter about renewing my Freedom Pass (which is due to expire at the end of March). Went online and provided the renewal number, date of birth and digits from current pass and tried to create account and enable them to let me know when they were sending the pass to me. This involves providing an email…
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MSE News: New rail ombudsman to handle passenger..
All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers, under plans announced by the Office of Rail and Road (ORR)...Read the full story: 'New rail ombudsman to handle passenger complaints ' Click reply below to discuss. If you haven’t already, join the forum to…
