Northern Rail cancellation question

steveflanuk

Apologies if something similar has been posted before but I was wondering whether anyone could give any pointers as to what can be claimed for a cancelled train, but there are a few points to note.

1: My daughter was due to get the last Northern Rail train from Liverpool to Manchester which was cancelled.
2: There was a replacement bus service which was running 20 minutes late.
3: My daughter was due to get a connection from Manchester to Leeds, but due to the late replacement bus service, she would have missed this as well.
4: As my daughter had to be in Leeds for the following morning, I drove her from Liverpool to Leeds to ensure she was there on time.

So my questions are:

1 - Can she claim for her full ticket?
2 - Can I claim anything back for taking her to Leeds by car?

Many thanks in advance

jbuchanangb

The rule is that if a journey is abandoned completely due to disruption, in this case the cancellation of the Northern Rail train, a full refund is available, without an administration fee. This refund is from the company who sold the ticket, not the company who cancelled the train.

I don't think there's much chance of her claiming back anything for your car journey. If she had opted to take the replacement bus and missed the connection at Manchester then the rail company would have been obliged to provide onward transport (e.g. a taxi) or overnight accommodation.

klint

You may be able to claim back the expense of the car journey as it's a consequential loss.

See:
https://www.which.co.uk/consumer-rights/advice/can-i-claim-back-additional-costs-caused-by-a-train-delay-cancellation-or-poor-service

https://www.moneysavingexpert.com/news/travel/2018/03/consequential-loss-clause-to-be-removed-from-train-firms-rules

Voyager2002

What was the reason for the cancellation?


I was told that if it is because of a strike then the rail company has NO obligations to the passenger.