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Transpennine Express complaint
Hi all, I had booked an advanced ticket for a train earlier today but was unable to collect my ticket from the machine as I was in a rush and wouldn't have made the train had I tried to collect the ticket. I had a seat reservation and an email receipt on my phone for the ticket however the conductor was having none of it…
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swift collector app
For those that may use a swift card, has the recent app update since August since August been working correctly for you? The old one worked fine and the old addage if it ain't broke don't fix it comes to mind, I thought it maybe me, but I see lots of complaints about the app update. I have contacted NX buses and they pass…
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Delay repay advice
I bought tickets to visit a friend over Christmas, unfortunately on my way back I had 3 trains, the first was delayed by 20 mins, the second by 33 mins which caused me to miss my last train which had already been cancelled and changed to a replacement bus service and would have got me home over an hour late. As it was I…
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Edinburgh to Aldershot
3 adults (all 50+) need to get to Aldershot mid January for a funeral. Can anyone advise alternative ways of getting there. Fly to London then train? Is that much faster than train to London then train to Aldershot? I'm afraid none of us travel by train or to London so no idea of how long the journey will take or the cost.…
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MSE News: Want to get PAID to travel the UK and Europe by train?
If you're eligible for a 16-25 Railcard, National Rail's offering you the chance to get paid £10,000 to travel by train, in what's been dubbed "Britain's ultimate part-time job"...Read the full story: 'Want to get PAID to travel the UK and Europe by train? National Rail's hiring a new 'chief adventure officer'' Click reply…
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Quick Question - Rail season ticket Void Days & Punctuality discount
Hi All Quick question on Season Ticket refunds under the Passenger Charter compensation scheme - over the course of the last year of my annual season ticket, my train company had 23 Void Days and failed it's punctuality target triggering a 5% discount. My question - am I entitled to claim Void Day compensation AND the 5%…
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Joining short?
[FONT="]I want to travel from London to city A on a Sunday. I have discovered that an advance single from city B, via London, to city A on the same Sunday is much cheaper. The latter journey involves arriving at one London terminus and taking the tube to another London terminus for the second leg. So: I could buy the…
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Season Ticket - Xmas
Hey, I'm a public service worker and as such i dont have christmas off. i have bought a season ticket between theobald's grove and london zones 1-6 for dates 11th Dec 2017 - 19th Jan 2018. i was told this was 1month and 9 days of travel, which by my calculations includes xmas. it is xmas day and i need to get to work.…
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Trainline.com Complaint
I'll try and make this short! Few weeks back I booked two single advance tickets. One to Cardiff to Manchester and one Manchester to Cardiff. I booked both of these via their app. However, the latter made a error and booked me another Cardiff to Manchester instead of Manchester to Cardiff. So on the day of the booking, I…
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MSE News: Most train ticket machines STILL not telling passengers about cheaper fares
Passengers are still not being told they could get a cheaper fare at 70% of train station ticket machines, according to a progress report from the Department for Transport into promised improvements to train ticketing...Read the full story: 'Most train ticket machines STILL not telling passengers about cheaper fares' Click…
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Selling first class tickets to travelers when service has beensuspended ?
As part of a wedding anniversary day out, that has been planned a few weeks ago, I had planed to take my wife on a trip to Edinburgh, travelling first class, starting from Glasgow, where we had been staying in the city centre. At Queen St station, I had purchased 2 first class return tickets for over £40 each but when we…
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Redspottedhanky incorrect emails - 'Your loyalty points will expire soon'
"USE THEM BEFORE THE 31ST DECEMBER We've noticed that you have quite a few loyalty points stored up on your account and thought we'd let you know that if you don't use them by 31/12/2017 then they will expire." Received the above today - even though the points still show as valid until 31 December 2020 (and always have…
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Best value for travel to and out of London but different stations.
Hi I’m traveling to Westfield from Blackwater in Hampshire this goes via London Paddington. But I’m not returning to Blackwater but to Surbiton. Is it best to get a travel card for just over £27.00 or get a single for £22.00 and use contactless for the at least 3 tube rides in London and then the train to Surbiton. This is…
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Hit & Run - No Proscecution
Back in August I cycled across the road when I shouldn't of with a group of jay-walking pedestrians and cyclists at a pelican crossing. I was under the impression it was okay and like a sheep crossed. I was unlucky and was struck by a car who went between two stationary vehicles just as the light had gone green. I suffered…
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MSE News: Christmas travel: Your rights if your train is delayed or cancelled
Train passengers face disruption while travelling over Christmas with more than 250 sets of engineering works planned, plus industrial action on a number of routes...Read the full story: 'Christmas travel: Your rights if your train is delayed or cancelled'' Click reply below to discuss. If you haven’t already, join the…
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Rail travel on 10th Jan, Woking - Weymouth
Just caught half a story that concerns me regarding rail strike. We fly in to Heathrow late on Jan 9th and stay in hotel overnight. On the 10th we are due to get train from Woking to Weymouth, tickets bought for use that day. Could someone please advise me if that service will be operational on the 10th please.
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Train Compensation
Hi guys, I'm new to the forums but have been viewing MSE for quite some time so hopefully you guys might be able to help. I've just tried to catch my train home for the evening but unfortunately it was cancelled and it was the last train home for the evening. I was travelling on the return leg of my journey between Nailsea…
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Lost rail card, before I've even used it?
Bit angry, I know it's Christmas but my disabled traincard has been lost in the post. Bin told it may get lost again even through I paid £20 for it, I could be charged again. They say once it's posted it's nothing to do with them but Royal mail. Surly this is wrong, so what can I do? :mad:
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Cycle Scheme Advice
Hi, I'm after a bit of advice, I took out a cycle scheme last year and as far as I thought everything went fine. I've just resigned my position to take up a better offer elsewhere. HR have just contacted me to say that they've made a mistake and haven't been taking the payments out as expected. I was expecting them to take…
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MSE News: South West Trains season ticket holder? Here's how to claim a 10-day refund
Thousands of South West Trains commuters hit by Waterloo disruption are on track for refunds worth £100s after a U-turn over compensation...Read the full story: 'South West Trains season ticket holder? Here's how to claim a 10-day refund for Waterloo works' Click reply below to discuss. If you haven’t already, join the…