Delay Repay - question regarding Minimum Connection Times

MoneySavingNovice

Hello,
A couple weeks ago I missed my connection at Manchester Piccadilly. The first train was, according to the railway, 7 minutes late meaning that I had 4 minutes to make my connection, which I didn’t manage partially due to the fact that I don’t know my way around Manchester Piccadilly and partially due to the fact that I was held up exiting the first train by some people struggling with luggage.


I made a claim for delay repay, which was rejected because ‘there was no reason why I couldn’t have made the connection’.


Does anybody know how you find out what are the minimum connection times at large stations?


I want to appeal, but would like to understand if I have reasonable grounds. As an aside I think the first train was more like 9 or 10 minutes late not the 7 minutes the railway states but I have no way of proving that.


Thanks for your help.

stragglebod

Ask on railforums.co.uk

There are experts there who will be able to tell you the minimum connection time for that station and how it works with delay repay, and advise you what to do next.

If you can tell them the train you were on they'll also be able to check the actual arrival time.

Shelldean

Manchester Piccadilly has a minimum connection time of ten minutes according to this page. So if would've been tight anyway, I'd say!!

http://www.brtimes.com/#!board?stn=MAN&show=info&date=20180612

Shelldean

And the site gives you all stations minimum connection times.

http://www.brtimes.com/#home