-
Cycle-path defect claim
I regularly cycle on a local cycle path to/from work. On one occasion I rode over unseen raised tarmac (due to tree root/shrubbery pushing tarmac upwards) and Jarred my back. The result leaving me in extreme pain and off work for 3+ weeks, requiring physio as recommended by GP. After approaching the local council to report…
-
Delay repay and consequential loss
I was due to travel on South Western Railway last December but engineering works overran and so all trains were cancelled. I had booked through The Trainline and I applied for and received a full refund of the ticket cost (about £33). So far so good. However: The Trainline would not refund my booking fee (about 75p) and As…
-
Commuting to Holborn from Beaconsfield
Hi guys wondering if you could advise on the best option for commuting on a daily basis from/to Beaconfield to Holborn. I'm looking for the best value for the shorter trip... had too many years of commuting to/from the city and I know how painful it gets special with the tube in peak hours.. so from what I see I've 2…
-
Delay repay problem
I made a delay/repay claim to Southern Railways as our connecting train from London back to the south coast was cancelled and we had to wait an hour for the next one. Stupidly, I mis-entered the time of the cancelled train as 13:47 when it should have been 13:37. My claim was denied because Southern couldn't find the…
-
Railcard saving London commute
Hi all, I have a new job where I have to commute into London (Shepherds Bush) and also need all railcard zones - this is a monthly season ticket cost of £525. I have looked into the 26-30 railcard and can see that it is mostly used for off-peak times, whereas I would need on peak. Would there be a saving involved if I got…
-
Eurostar delay help
My overnight Eurostar ski train from St Pancras to bourg st Maurice was delayed by 2 hours; this falls within Eurostar’s compensation policy for a 25% refund. However, they gave us 48 hours notice of the delay. Does this advanced warning remove their duty to refund me? Their automated refund service says I’m not eligible…
-
26-30 Railcard goes on sale from noon today - MSE News
Millions of travellers will be able to buy the 26-30 Railcard from midday today...Read the full story: '26-30 Railcard goes on sale from noon today' Click reply below to discuss. If you haven’t already, join the forum to reply.
-
Compelled to go to other platform to buy ticket
Any legal beagles or Conditions of carriage specialists out there? Rail conditions of carriage compel the passenger to have a ticket even if the only ticket booth/machine is on a platform othrr than the one from which the passenger's service is departing. If the walk from the departure platform to the ticket office/machine…
-
Oyster card for visitors- help please!
I have been reading TfL's website and still can't quite work out how best to do this. I shall be travelling to London village in the Spring with my two children, aged 11 and 15. We need to make a return journey from Paddington to South Kensington. The Oyster card prices are much cheaper than paper prices, BUT seeing as…
-
Why I no longer travel by train
For travel from nr Portsmouth to Aberdeen and back in November: Book via SouthWesternRailway: £630 Book via LNER: £290 Never mind split ticketing and all the hassle that that involves, never mind I could get a Senior Railcard to reduce the amount, and even never mind the actual cost itself, it's the sheer difference in the…
-
Toilet charges to be scrapped at major train stations from April
Toilets will be free to use at most major train stations from 1 April next year...Read the full story: 'Toilet charges to be scrapped at major train stations from April' Click reply below to discuss. If you haven’t already, join the forum to reply.
-
26-30 Railcard to go on sale nationwide on 2 January - MSE News
The 26-30 Railcard will be available to buy from midday on 2 January, the Rail Delivery Group has announced...Read the full story: '26-30 Railcard to go on sale nationwide on 2 January' Click reply below to discuss. If you haven’t already, join the forum to reply.
-
A query if I miss my connecting train....
Hi. I haven't travelled by train in nearly 20 years so not sure what happens in this scenario. I'll be catching a train with my wife/kids from Gatwick Airport. After just over an hour it stops at Reading Station where we have 12 mins to change platform and change train to final destination. If our train is LATE arriving at…
-
Nectar customers claim points have disappeared after buying train tickets - MSE News
Nectar card-holders claim they have had thousands of points wiped from their accounts after buying tickets from London North Eastern Railway – if you're affected, the issue should be resolved today...Read the full story: 'Nectar customers claim points have disappeared after buying train tickets' Click reply below to…
-
Rail passengers to get travel updates via Facebook Messenger - MSE News
Passengers can now get personalised updates if their train is late or cancelled via Facebook Messenger, as part of a National Rail trial...Read the full story: 'Rail passengers to get travel updates via Facebook Messenger' Click reply below to discuss. If you haven’t already, join the forum to reply.
-
Anyone used the Skyscanner app discount from this weeks Top Tips email?
Hello all, I was just curious if anyone took advantage of the £5 discount on train tickets when using the Skyscanner app, as mentioned in the MSE email. I booked a train via the app, got the discount, but, noticed it was handled by trip.com. Unfortunately, I can no longer go on this journey and contacted trip.com via my…
-
Trains on Easter Sunday
Hey, Do trains run on Easter Sunday? I'm planning a trip to Bristol and would be travelling either from Manchester or Wakefield. Thanks
-
Bus delay compensation
Is there a delay repay or compensation claim available on service buses? Yesterday my 15:07 Traws Cymru bus got cancelled, the next 17:07 was over 30 mins late meaning I missed the last connecting bus to my destination. I then needed to catch a train at extra cost to myself. Do I have a claim if so who do I claim off the…
-
Possible to claim? Worth it?
I had a nightmare journey last weekend, West Wales to London Paddington. Train from Haverfordwest was replaced by a bus (no announcements, had to ask why no train) and this meant we were late making the connection in Carmarthen, and then we missed the Cardiff connection so I arrived at Paddington about 90 minutes later…
-
Calling All Bus Drivers
Why are so many buses driven in a jerky manner when arriving at and departing from stops?
