Unfair penalty fare notice-can I appeal

s3339

So I was given a penalty fare notice of 185 travelling from leicester to st pancras. Now my issue was, i paid for my tickets and have the payment email to confirm, however i was using the mobile format ticket and this however was not working. The inspector asked my to load my emails as proof I had purchased a ticket and without even waiting for them to load he said im writing you a penalty notice. At which point i stated that he tustve had some sort of issue with me as i had valid proof of purchase on my email. He then brought through a fellow female colleague who was even more arrogant, and she stated that she would now be filming me on her pocket camera, which made me even more irritated as i felt like a criminal but I know I paid for my tickets. Can i appeal this?

Blackbeard_of_Perranporth

s3339 wrote: »

So I was given a penalty fare notice of 185 travelling from leicester to st pancras. Now my issue was, i paid for my tickets and have the payment email to confirm, however i was using the mobile format ticket and this however was not working. The inspector asked my to load my emails as proof I had purchased a ticket and without even waiting for them to load he said im writing you a penalty notice. At which point i stated that he tustve had some sort of issue with me as i had valid proof of purchase on my email. He then brought through a fellow female colleague who was even more arrogant, and she stated that she would now be filming me on her pocket camera, which made me even more irritated as i felt like a criminal but I know I paid for my tickets. Can i appeal this?

Now how was your mobile ticket format not working?

Recently I travelled up Norff to Derby using mobile tickets, sent ny email and downloaded to my wallet on my phone. I also printed off a copie if my ticket. I also showed my disabled rail card as well, I do the same with my airline boarding cards. No problems.

Dean000000

Presumably you still have this email, and record of purchase?

Easy win isn’t it? Write back you had, emails weren’t working, over zealous inspector, sorted? No?

Have you done any of this?

Blackbeard_of_Perranporth

Dean000000 wrote: »

Presumably you still have this email, and record of purchase?

Easy win isn’t it? Write back you had, emails weren’t working, over zealous inspector, sorted? No?

Have you done any of this?

My email tickets contain the actual ticket attached. Cross country and GWR, issue a receipt email, then a separate one with your ticket. Never had a problem.