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Most complained-about train firms revealed as complaints rise - MSE News
Rail complaints have increased by 6.6% following the timetable chaos this summer, while Hull Trains has been revealed as the most complained-about rail operator...Read the full story: 'Most complained-about train firms revealed as complaints rise' Click reply below to discuss. If you haven’t already, join the forum to…
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Train cancellation
I bought an advance ticket for my son to use. His train from Nottingham to London was cancelled. He was told by the station staff that he needed to buy a new ticket for the whole journey for the next train (not just the Nottingham to London part), which he did. How does he go about claiming compensation / getting a refund?…
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Refunds after Engineering work closures
A recent experience with Southern regarding a refund request for an Advance puchased ticket needs National Policy clarification. I bought an Advance ticket from Milton Keynes to Gatwick, via Kensington Olympia and Clapham Junction, for travel on Saturday 18 August. A day or so prior to travel, major engineering work was…
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Train Refund: Please proof read my letter before I send it...
Hi, Nightmare journey home today. My journey cost us an extra £200. I'm worried they will only offer the original ticket refund and not the extra we had to lay out. Some guidance would be appreciated before I send this out... Thanks Dear Hull Trains, We arrived at Kings Cross on the 21st Oct 2018 to take the 10:48 Hull…
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Five-day strike begins on South Western Railway - MSE News
Passengers on South Western Railway are facing a five-day strike across the network - if you're affected, here's what you need to know...Read the full story: 'Five-day strike begins on South Western Railway' Click reply below to discuss. If you haven’t already, join the forum to reply.
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First Tram Operators fine (Croydon trams)
Hi all Southern are rubbish and have reduced their services meaning that tram travel (between West Croydon and East Croydon) now shows up on many journeys on the National Rail app. I wanted to check whether this tram travel was include in the ticket price so I asked Southern via a conversation with their customer service…
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2 Adults, 2 Children - Pay on London Underground
Hi - in December, 2 adults and 2 children (ages 6 and 11), will be going to London for the weekend. We will be using the underground together over the weekend. We are two couples, i.e. one adult and one child each and will be paying in that way, not altogether. What is the best way for us to pay? Do we get tickets from…
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How to measuere "inner bearing length"?
Hi all, I'd like to replace my existing 42/32/22 crankset with a 48/38/28 one. https://www.amazon.co.uk/gp/product/B00B7084SM/ref=ox_sc_act_title_1?smid=A3P5ROKL5A1OLE&psc=1 The description says "Recommended. Inner bearing Length: 123 mm (chain line 50 mm)" How do I measure it on my bike? I googled it, but everything I…
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Skyscanner for trains?
OH is a train fan - we have been watching the train journeys programmes with Bradshaws guides and I have bought the books - I'd like to treat us to some tickets for a trip to go in the parcel. We are on the Norfolk coast (Norwich nearest big station, Tunstead and Hoveton nearest little one) - and a Friday night/Saturday…
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Claim under Consumer Rights Act?
Hello all! I've been a commuter into London for nearly 16 years on what was South West Trains, now South Western Railway (SWR). The first 14 and a half years were great, but since the franchise moved to South Western Railway the service has been abysmal. There are constant delays and cancellations (and I mean pretty much…
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Hive hub no longer connects to phone
Hi, I have had a hive hub for 2+ years to control my CH and HW. Until recently it was working well. Now I cannot connect to my iPhone or PC "unexpected error 82". I have checked on hive website but no mention of this error. Any ideas what might be wrong?
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Any experience of penalty fares and the new Single Justice Pprocedure Notice?
I received a penalty fare for not having my season ticket with me after proactively approaching a ticket inspector. Long story, but the Notice was illegible(including the number), i couldnt get advice from the railco, appealled anyway, and since then have been a kafka-esque saga of "no-reply" correspondence. The railco…
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THIS is why I hate TFL!
Have some friends over this evening for drinks .... they’re from out of town staying at a Travelodge in Enfield. This morning the wife of the friend needed to meet a friend at Bruce grove station at 10am. She went to the TFL journey planner website to get a bus route. It gave her the route as 1 bus to Turkey Street then…
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Tyre pressure for bicycle
A hybrid bike if it makes a difference. Wife had a flat on hers & did a google search to find it 'should' be somewhere between 40psi-70psi. I had a look at the tyre & it said the max pressure for it was 45-80psi. It has one of those presta valves. I set to it pumping the thing up & i just can't get it over 30psi no matter…
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Revealed: Ten train firms charge you to get your lost property back - MSE News
At least ten train companies are charging passengers fees to reclaim their lost property, with some asked to pay up to £30 per item, a MoneySavingExpert investigation reveals. And at least three firms still confiscate 10% of the cash found in lost wallets despite another company recently being forced to scrap the policy…
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Cancelled train query
Hi all, Today I was meant to be selling stuff at the Malvern History Festival. Unfortunately my Oxford - Great Malvern train was cancelled due to a broken down train on a single stretch of track and when I told my boss I was told there wouldn't be any point in waiting for the next one as it would be too late so I'm out…
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Regulator investigates if customers had enough info during timetable chaos - MSE News
The rail regulator launched an investigation today into whether Govia Thameslink Railway and Northern broke rules about providing passengers with enough information, before and during May's timetable changes...Read the full story: 'Regulator investigates if customers had enough info during timetable chaos' Click reply…
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Split train tickets cannot get refund for cancellation
I recently bought train tickets for travel between Bridge of Allan and Newcastle from the ticket split web site trainsplit.com Unfortunately that was the day of storm Ally, so all trains in Central Scotland were cancelled. I took the tickets to a nearby station for a refund, they said I had to go to the vendor for a…
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Traveling to London for the weekend
have a trip to London in October, just one adult, is it cheaper to use normal contactless or Oyster card when using public transport?
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Rail passengers promised 'one-click' compensation for delays - MSE News
Rail passengers who suffer delays and disruption will be able to get compensation with just one click, the transport secretary has announced - but there's little detail yet on how or when it'll happen...Read the full story: 'Rail passengers promised 'one-click' compensation for delays' Click reply below to discuss. If you…