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ScotRail 10 ticket FlexiPass expire after a month
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lappins
Posts: 321 Forumite
I have been purchasing FlexiPass tickets (10 singles) for my journeys between Glasgow and Edinburgh (2 or 3 times a week).
I did not travel for a few weeks recently and then discovered that despite having 7 tickets remaining, the FlexiPass had expired. It seems that FlexiPass tickets are only valid for 1 month.
On contacting ScotRail to see if the tickets could be either extended or refunded, I was told that they could not. It is in the T&Cs that tickets are valid for 1 month, are non-transferable, and no refund or extension is available.
So it seems I have had 3 journeys for the price of 10 :mad:
Is anyone aware of any way to force/persuade ScotRail to extend or refund the cost? What are my rights?
I did not travel for a few weeks recently and then discovered that despite having 7 tickets remaining, the FlexiPass had expired. It seems that FlexiPass tickets are only valid for 1 month.
On contacting ScotRail to see if the tickets could be either extended or refunded, I was told that they could not. It is in the T&Cs that tickets are valid for 1 month, are non-transferable, and no refund or extension is available.
So it seems I have had 3 journeys for the price of 10 :mad:
Is anyone aware of any way to force/persuade ScotRail to extend or refund the cost? What are my rights?
0
Comments
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I can't see why you think you should be able to force them into anything, the web site page seems really clear about he benefits and drawbacks. Its not hidden away in an obscure bit of small print
https://www.scotrail.co.uk/tickets/flexipass0
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