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GWR Overcrowding
Hi, GWR service PAD>BRI 03/11/19 at 14:15hrs. My partner and I travelled on the above train. We were allowed to board at 14:08 along with a mass surge of travellers. Like many others our coach was non existent (despite having the compulsory Seat Reservations). In fact the service consisted of FIVE carriages instead of…
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Southeastern Trains 56 day wait for refunds - Advice needed
Is there any law around the length of time a train company should issue a refund? I'm being told that what was once a 10 day process is now 56 days (five times as long). I submitted my refund to South Eastern train company on the 7th April, at the time they were projecting a 20 day response time up from 10 days. I…
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Looking for a Pedelec/e-bike for an Overweight Rider
Budget: £1100 Rider + load: 1.88m tall, 150kg total Journeys: up to 17 miles (round trip) with max 4% grade (1 mile long) Looking for: a decent legal pedelec/e-bike that will take my weight & load and manage the type of journey indicated. Thanks in advance!
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Delay repay claim after 28 days?
Hi all. I'm new to this forum but don't think this has been asked! I've looked at consumer rights websites but they don't have much detail about refund request timelines. I took a train journey in mid-March that was classically hellish; train sitting on track for 45 minutes with announcements saying it was about to leave,…
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School Bus Service
Hi all, apologies in advance if this is in the wrong forum, please direct me to where it might be better suited if needed. My son goes to school on a bus service I pay for. My contract is with the bus company, not the school. Obviously, most children are not using the service (my son included), they are however offering a…
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Court Proceddings for someone using my name in a pentalty fare
I am a University student. I was informed a letter from Greater Anglia Prosecution Unit on the 5th March 2020 when the date of the letter was 25th Feburary 2020. My father told me that I had a ticket from GA in regards to a penalty fare. I have no knowledge of ever taking the train because owning a car I use it to go to…
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Bike chain
can anyone tell me what bike chain I need for this bike? I took the old one off to take to a shop, but the shops are shut now. The old one is VERY rusty.
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Bike cover
I do not have a shed to store my bike, nor anywhere inside the house. However I do have a secure patio - would a bike cover keep my bike dry and safe? Any ideas? Any recommended brands?
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Bike wheels not straight
Hi all, I used to be an occasional, fairweather cyclist but haven't been on my bike for 5 years. I moved out of town and the bike was sat in my mum's garage. Got it back recently as I want to start cycling a bit more regularly to get into shape. Along with a good clean the bike needed new tyres (old ones very cracked on…
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TFL tube refund
We are not at all regular tube users, which means I don’t understand what would be expected, or what has happened. We flew into Heathrow last week, took a tube to Kingscross, paying with contactless, and when we got there all the gates were open. We swiped out anyway, both at the same gate, as we thought we would be…
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Delay Repay - Return Journey
I travelled from Brighton to Dorchester on 2/2/20 and the train was delayed by over 2 hours. Southern paid 100% of the return ticket price. I returned on 9/2/20 and the train was delayed by over 2 hours, my delay repay claim was declined because I had already received !00% of the return ticket price. Is this correct I…
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Reduced train/tube service COVID-19
Hi, This is my first post! Is anyone else finding it unfair that we are charged peak full price for travelling by train/tube (essential workers) when the timetable is now reduced? I have contacted the rail companies who state that they have to continue charging these amounts because their income has dropped. I'm quite…
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Role of conductor on Greater Anglia regional services
Hello everyone, I notice that there is a conductor routinely provided on GA regional services despite them almost always being operated DOO using Class 755s. Given that the train is DOO, then I take it that the conductor is no longer a guard as they no longer routinely perform the functions of a guard. Am I right? What can…
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Aldi bicycle inner tubes - faulty valves?
Hello money-savers! I recently thought I'd treat my bike to some new inner tubes so I got some of these (AV/Presta, 26"): https://www.aldi.co.uk/26-27-5-inch-auto-valve-bicycle-tube/p/097682261898800 However when I replaced them I could hear the valve of the front tyre hissing and it completely deflated. Assuming a faulty…
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Bus / Train Insurance [Merged]
If someone has a ticket for their journey, but they remain onboard after the train is taken out of service and runs Empty Coaching Stock (ECS) i.e. not in service, then will still be insured? A scenario where this would be relevant might include a derailment resulting in injury to that passenger, particularly if…
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Two together rail cards when one is suddenly unable to travel
My wife and I have a 2together railcard. So, two tickets for a journey 33% off the price of two
people’s individual journeys. On the morning of the journey one of the pair is ill (old
people do that) The second person attempts to make the journey, thinking “I
have paid 33% more with these two tickets than if I had…
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Appeal Service Notification Treated As Spam
My 16 year old daughter recently got a penalty charge on the DLR; as she was convinced she swiped in with her Oyster Card, we appealed the penalty charge with the Appeal Service. This appeal, as expected. was rejected, however notification of this decision was sent via email, which my email provider treated as spam. 19…
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Avanti website now allowing refunds
I was checking my account on the Avanti website which I did every 2 or 3 days to find last night the option to select refund for my tickets was available. I had not had any emails informing me so if your still wanting to get a refund for an advance ticket then check your account and you may be able to select refund. Dont…
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Train ticket refund due to train times change & self isolating
I purchased advance train tickets with Avanti West Coast trains for a trip in April. They have changed the timetables so I would not be able to use the train on the new schedule plus I am someone with a health condition that the government says I should be self isolating for 12 weeks which is past the train ticket date. As…
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Train tickets refund during Coronavirius Outbreak
Hi, My accommodation and event were cancelled but, the Trainline website still states the standard info regarding no refund if your ticket is a certain type (which mine seems to be). I just wonder where I stand because they also say you can change booking within a limited time only but, I can't go anywhere. Any advice…
