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Appeal Service Notification Treated As Spam
My 16 year old daughter recently got a penalty charge on the DLR; as she was convinced she swiped in with her Oyster Card, we appealed the penalty charge with the Appeal Service. This appeal, as expected. was rejected, however notification of this decision was sent via email, which my email provider treated as spam. 19…
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Avanti website now allowing refunds
I was checking my account on the Avanti website which I did every 2 or 3 days to find last night the option to select refund for my tickets was available. I had not had any emails informing me so if your still wanting to get a refund for an advance ticket then check your account and you may be able to select refund. Dont…
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Train ticket refund due to train times change & self isolating
I purchased advance train tickets with Avanti West Coast trains for a trip in April. They have changed the timetables so I would not be able to use the train on the new schedule plus I am someone with a health condition that the government says I should be self isolating for 12 weeks which is past the train ticket date. As…
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Train tickets refund during Coronavirius Outbreak
Hi, My accommodation and event were cancelled but, the Trainline website still states the standard info regarding no refund if your ticket is a certain type (which mine seems to be). I just wonder where I stand because they also say you can change booking within a limited time only but, I can't go anywhere. Any advice…
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London has a new 20mph speed limit - and enforces with cyclists
https://www.youtube.com/watch?v=VESFUEeLBm0 On 2nd March 2020 a new speed limit was introduce for all road users in London to reduce road traffic collisions. Police officer stopped a cyclist.
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Moved: Trainline won't refund advance ticket
This discussion has been moved.
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Southwestern trains - had to get a taxi instead
I had 2 day return tickets last Saturday with Southwestern journey from Pokesdown to Waterloo. There were engineering works and a replacement bus service between Winchester and Southampton. On the way back the train was delayed becasue of signals and when we arrived in Winchester there was no bus ready. It rocked up about…
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Cheap Train Fares guide discussion
Hi, we've written a Cheap Trains guide to help you play the train ticket system with hidden tricks. You can also check out the latest travel offers, vouchers and discounts on our Cheap Train & Coach Deals page. If you've tried the techniques mentioned in the guide, were you successful? How much did you save? Is there…
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Rail fare / travel insurance
Hi all. Been searching the web with little success but I'm sure I'm not the only one in this situation.... I have 6 trips (day trips - out and back) from Newcastle upon tyne to Manchester booked for a Masters module. The course dates start on April 30th and run weekly for 6 weeks. They are advanced tickets and cannot be…
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Senior Railcard / Oyster / Contactless
I've had a couple of friends suggest to me that I don't need an Oyster Card anymore when I visit London, as I can just pay with a bank card using Contactless. I've pointed out to them that they are missing out on their off-peak discount by not using an Oyster card (which has been updated to show that they have a Senior…
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What's the cheapest way of getting train travel in September?
Hi! Before I start, I should explain that I haven't got a smart phone, nor am I planning on getting one in the future, so any use of any apps to save money will not help me. Sorry! I'm planning on travelling Coventry to Euston (London) in September 21st, stay for a few days, and return on the 24th September. If needs be, I…
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Delay repay or not?
Yesterday King's Cross was closed so my journey from Bradford to London was made via Leeds and Birmingham into Euston. I booked via trainsplit and had five tickets to cover my journey. There was no problem on my journey from Bradford to Leeds, but the journey from Leeds to Birmingham was delayed and I missed my connection…
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Discounted Senior Rail Card 1 or 3 years?
i dont have any tesco club card vouchers so am looking for a way to obtain a discounted senior rail card for either 1 or 3 years also will be travelling around london with an 80yr old, and two 58 year-olds (from and returning to stevenage), for one week-day at the end of march (im 61) and not sure which is the cheapest way…
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Concessionary travel early riser idea
I live in Greater Manchester and have a concessionary pass which entitles me to free bus travel after 9.30am Monday to Friday and all day Saturday and Sunday, which is great. However, there are times when I regularly have to use buses before 9.30am sometimes for up to a month. When this happens I normally purchase a…
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Traintickets.com Complaint
I've contacted 'Support' [sic] at TrainTickets.com about a matter for them to resolve, but they are not responding. I therefore want to make a formal complaint. TrainTickets.com has no Complaints process online that I have found; instead they link to an EU online disputes resolution website. The UK is no longer part of the…
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Two together Railcard - any discounts out there please?
Hi there We've had one of these for years and always renewed at this time of the year and always managed to find a valid 10-15% discount using Google. This time my search has been fruitless. Can anyone help please?
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Looking for cheap train ticket for 23 May
Hi, Im looking to travel from Exeter to Beaconsfield on the 23 May, returning 25th May (doesnt matter what time, any will do). Should I wait until closer the date to buy a ticket or should I buy one now? Thanks
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LNER Storm Ciara refund
Hi, hopefully this isn't a duplicate question... Has anyone successfully received a refund for a cancelled LNER train due to storm Ciara? We were due to travel from Edinburgh to London but ended up having to find an alternative method of travel. After we returned home I duly printed off the LNER claim form and handed it in…
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Missed National Express coach due to wrong map indication
Hi there, I was going to pick a National Express coach to Stansted at Baker Street, but it looks like their official website provided me a wrong indication on the map, since the coach didn't stop. As a result, I ended up missing my flight and spend £400 in a taxi, another flight ticket, and a train ticket. Would it be…
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National Express driver tried to half kidnap me from Heathrow to Victoria.
I purchased a ticket to London heathrow online (for last nights coach). One bag was put in the hold and i carried my smaller hand luggage. At heathrow, the driver didn't announce he was there but fortunately i'd seen the road signs telling me i was there and i'd been watching. So at T2/3 when the coach stopped i said to…
