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Calculating Refund on Season Ticket
Hi, I purchased an annual season ticket for £1,650 from Lancaster to Preston to run from 12th July 19 to 11th July 20, as I work for Lancashire County Council we were all immediately made to work from home 17th March as soon as the government announcement was made. Based on the estimates that the peak of coronavirus cases…
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Season Ticket refund
Hi, following the Covid-19 lock-down I returned my only recently purchased season ticket to Arriva UK Bus in Luton requesting a refund as I would and still will be working from home for the foreseeable future. The company acknowledges that I am entitled to a credit of 329 days but they are refusing to issue a refund.…
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New bike, which lock?
I've just ordered a bike from Halfords and while I wait for the delivery I am looking at bicycle locks. I think I have narrowed it down to the Kryptonite New York Standard and the Abus Granit X Plus 540. Does anybody have any experience with them or any other recommendation?
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South Western Railway announces extra compensation for strike disruption - MSE News
South Western Railway will pay some passengers extra compensation worth up to the cost of five days' travel, following disruption due to strikes in December... Read the full story: 'South Western Railway announces extra compensation for strike disruption' Click reply below to discuss. If you haven’t already, join the…
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GWR Overcrowding
Hi, GWR service PAD>BRI 03/11/19 at 14:15hrs. My partner and I travelled on the above train. We were allowed to board at 14:08 along with a mass surge of travellers. Like many others our coach was non existent (despite having the compulsory Seat Reservations). In fact the service consisted of FIVE carriages instead of…
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Southeastern Trains 56 day wait for refunds - Advice needed
Is there any law around the length of time a train company should issue a refund? I'm being told that what was once a 10 day process is now 56 days (five times as long). I submitted my refund to South Eastern train company on the 7th April, at the time they were projecting a 20 day response time up from 10 days. I…
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Looking for a Pedelec/e-bike for an Overweight Rider
Budget: £1100 Rider + load: 1.88m tall, 150kg total Journeys: up to 17 miles (round trip) with max 4% grade (1 mile long) Looking for: a decent legal pedelec/e-bike that will take my weight & load and manage the type of journey indicated. Thanks in advance!
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Delay repay claim after 28 days?
Hi all. I'm new to this forum but don't think this has been asked! I've looked at consumer rights websites but they don't have much detail about refund request timelines. I took a train journey in mid-March that was classically hellish; train sitting on track for 45 minutes with announcements saying it was about to leave,…
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School Bus Service
Hi all, apologies in advance if this is in the wrong forum, please direct me to where it might be better suited if needed. My son goes to school on a bus service I pay for. My contract is with the bus company, not the school. Obviously, most children are not using the service (my son included), they are however offering a…
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Court Proceddings for someone using my name in a pentalty fare
I am a University student. I was informed a letter from Greater Anglia Prosecution Unit on the 5th March 2020 when the date of the letter was 25th Feburary 2020. My father told me that I had a ticket from GA in regards to a penalty fare. I have no knowledge of ever taking the train because owning a car I use it to go to…
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Bike chain
can anyone tell me what bike chain I need for this bike? I took the old one off to take to a shop, but the shops are shut now. The old one is VERY rusty.
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Bike cover
I do not have a shed to store my bike, nor anywhere inside the house. However I do have a secure patio - would a bike cover keep my bike dry and safe? Any ideas? Any recommended brands?
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Bike wheels not straight
Hi all, I used to be an occasional, fairweather cyclist but haven't been on my bike for 5 years. I moved out of town and the bike was sat in my mum's garage. Got it back recently as I want to start cycling a bit more regularly to get into shape. Along with a good clean the bike needed new tyres (old ones very cracked on…
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TFL tube refund
We are not at all regular tube users, which means I don’t understand what would be expected, or what has happened. We flew into Heathrow last week, took a tube to Kingscross, paying with contactless, and when we got there all the gates were open. We swiped out anyway, both at the same gate, as we thought we would be…
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Delay Repay - Return Journey
I travelled from Brighton to Dorchester on 2/2/20 and the train was delayed by over 2 hours. Southern paid 100% of the return ticket price. I returned on 9/2/20 and the train was delayed by over 2 hours, my delay repay claim was declined because I had already received !00% of the return ticket price. Is this correct I…
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Reduced train/tube service COVID-19
Hi, This is my first post! Is anyone else finding it unfair that we are charged peak full price for travelling by train/tube (essential workers) when the timetable is now reduced? I have contacted the rail companies who state that they have to continue charging these amounts because their income has dropped. I'm quite…
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Role of conductor on Greater Anglia regional services
Hello everyone, I notice that there is a conductor routinely provided on GA regional services despite them almost always being operated DOO using Class 755s. Given that the train is DOO, then I take it that the conductor is no longer a guard as they no longer routinely perform the functions of a guard. Am I right? What can…
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Aldi bicycle inner tubes - faulty valves?
Hello money-savers! I recently thought I'd treat my bike to some new inner tubes so I got some of these (AV/Presta, 26"): https://www.aldi.co.uk/26-27-5-inch-auto-valve-bicycle-tube/p/097682261898800 However when I replaced them I could hear the valve of the front tyre hissing and it completely deflated. Assuming a faulty…
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Bus / Train Insurance [Merged]
If someone has a ticket for their journey, but they remain onboard after the train is taken out of service and runs Empty Coaching Stock (ECS) i.e. not in service, then will still be insured? A scenario where this would be relevant might include a derailment resulting in injury to that passenger, particularly if…
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Two together rail cards when one is suddenly unable to travel
My wife and I have a 2together railcard. So, two tickets for a journey 33% off the price of two
people’s individual journeys. On the morning of the journey one of the pair is ill (old
people do that) The second person attempts to make the journey, thinking “I
have paid 33% more with these two tickets than if I had…
