New £1600 bicycle (faulty frame) Evans Cycles states 3 months+ to replace - what rights?
in Public Transport & Cycling
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My son bought a bike from Evans Cycles and received it in July, priced £1600.
It was bought using my credit card, so it can have Section 75 if things went awry.
Anyway, son noticed that something was not right with the frame in September (something fell out near the crank or so, that should have been pressed fit).
Took it back to Evans end of September, who said that it will have to go to the manufacturers for inspection.
They came back last week and said that the frame was faulty, and that the manufacturer will replace it, but not until after Christmas at the earliest - that will be a full 3 months.
He has also been told by email, there will be no refund
What rights does he have, as the wait for a replacement is, in my opinion, excessive at 3 months for a replacement (minimum, so they say), and they also stated the replacement will be orange (so the replacement must be earmarked in some way). My son says that other places are still selling the same model.
Is the wait legally too long to wait for a replacement (is there a maximum wait time), as I can't see any mention of that when looking at the legal rights, as he will be without the bike he purchased, with no replacement or refund.
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