NEW BLOG. Featuring tips and pics from pet owners of the MSE Forum, we present to you Homemade pet toy ideas. Take a look
New £1600 bicycle (faulty frame) Evans Cycles states 3 months+ to replace - what rights?
in Public transport & cycling
16 replies 473 views
My son bought a bike from Evans Cycles and received it in July, priced £1600.
It was bought using my credit card, so it can have Section 75 if things went awry.
Anyway, son noticed that something was not right with the frame in September (something fell out near the crank or so, that should have been pressed fit).
Took it back to Evans end of September, who said that it will have to go to the manufacturers for inspection.
They came back last week and said that the frame was faulty, and that the manufacturer will replace it, but not until after Christmas at the earliest - that will be a full 3 months.
He has also been told by email, there will be no refund
What rights does he have, as the wait for a replacement is, in my opinion, excessive at 3 months for a replacement (minimum, so they say), and they also stated the replacement will be orange (so the replacement must be earmarked in some way). My son says that other places are still selling the same model.
Is the wait legally too long to wait for a replacement (is there a maximum wait time), as I can't see any mention of that when looking at the legal rights, as he will be without the bike he purchased, with no replacement or refund.
Latest MSE News and Guides
Energy Price Cap change
Martin Lewis on what it means for youMSE News
Best £1 you've ever spent?
Share your most impressive bargainsMSE Forum
New MSE Forum avatars available
Try 'em out nowMSE Forum
I agree a refund is reasonable but I don't know what your rights are in this case. Bike supply chains are struggling at the moment so it's believable they can't get frames for warranty work at the moment.
What does he want? I’d probably be pushing them for a refund and would then buy a bike elsewhere. He is unlikely to get it without a fight. While there has been a shortage of bikes this year that has tended to be sub £1000 bikes. More expensive bikes have been more readily available.
I certainly wouldn't have wanted to wait for over three months for my bike!
Shortage of bikes or no, should make no difference whatsoever to this case. Why so doom and gloom?
"If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described. "
It is perhaps up for debate if waiting 3 months is "reasonable." Under normal circumstances I'd say absolutely not, but with COVID it's not "normal circumstances."
All the bike manufacturers are struggling to keep up with demand, pre-Covid I suspect they'd have been able to provide one from stock pretty quickly but there's realistically a 3+ month backlog on most bike orders for anything up to about £2,000.
I'd be pushing for either a refund to allow your son to buy the same bike elsewhere, as he doesn't want an orange one in at least 3 months. Or to exchange it for another bike they have in stock.
He uses it for Deliveroo and main source of income, and is his only mode of transport.
Has been stated that it would be until after Christmas (at the earliest) - Taken back end September
Covid or no Covid, I'm sure Christrmas orders will still be fulfilled at Evans !!