We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
New £1600 bicycle (faulty frame) Evans Cycles states 3 months+ to replace - what rights?
Comments
-
JesseJames_2 said:Bike Make and Model - Norco Search XR A1 2020They're Canadian, Orange is the 2021 frame colour. Its possible they only ship bikes by the container load which might be the reason for the wait. Try contacting them directly.Depending on your frame size your bike is still being offered by Evans. Can't that be used for the replacement frame?1
-
Norman_Castle said:They're Canadian, Orange is the 2021 frame colour. Its possible they only ship bikes by the container load which might be the reason for the wait. Try contacting them directly.Depending on your frame size your bike is still being offered by Evans. Can't that be used for the replacement frame?I have just been on the phone to him, and seen your new post.Yes, he does stat that the orange frame is 2021 and that they might not be even available yet - looks like the reason, but still I've given him the link to the Consumer Rights Act, and to highlight to Evans for inconvenience, and unreasonable wait time.0
-
MalMonroe said:There shouldn't have to be a fight at all, the law is on this OP's side.
Shortage of bikes or no, should make no difference whatsoever to this case. Why so doom and gloom?1 -
JesseJames_2 said:Thanks, I did read that very link before posting, and that the bike is over 30 days but within 6 months, so they have 1 attempt to replace or repair.Yes, it seems that the interpretation of the following 2 lines are key...
- a repair or replacement would cause you significant inconvenience
He uses it for Deliveroo and main source of income, and is his only mode of transport. - the repair would take an unreasonably long amount of time.
Has been stated that it would be until after Christmas (at the earliest) - Taken back end September
Covid or no Covid, I'm sure Christrmas orders will still be fulfilled at Evans !!
Also, this is a replacement, not a repair, so should that generally not be a quicker solution?
Seems like a pretty solid case for getting a refund.
However, if it's his only source of income and transport, he really should have bought something else to get him about for now. He can do deliveroo runs on pretty much any bike. Indeed that seems like an odd choice of bike for a bike courier since it's pretty expensive and heavy.
0 - a repair or replacement would cause you significant inconvenience
-
I have owned a Trek, Specialized and a Canyon mountain bike in the past (still have the Canyon) and all came with a guarantee on the frame. I can't remember how long but we're talking years. The Specialized was bought second hand from Leisure Lakes in Daventry and still came with a warranty on the frame. After a weekend in Afan, Wales I was cleaning the bike and noticed a crack on one of the welds! I'd had the bike less than a year, it was returned to LL who in turn sent it to Specialized. Specialized sent a top of the range frame to LL in chrome paint who then built it back up and gave it to me. It was gorgeous! The original frame was a base model FSR and was red in colour, replacement was a Pro.Not really sure why the whole thirty days and six months thing is being mentioned here when your son's frame will have a warranty covering it for a number of years against defects0
-
1. Because the OP's son is relying on his stautory legal rights as opposed to the terms of any guarantee/warranty.2. It's the manufacturer who is saying how quickly (or slowly) they can replace it.0
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 349.2K Banking & Borrowing
- 252.5K Reduce Debt & Boost Income
- 452.8K Spending & Discounts
- 242.2K Work, Benefits & Business
- 618.8K Mortgages, Homes & Bills
- 176.2K Life & Family
- 255.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 15.1K Coronavirus Support Boards