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UK coronavirus help and your rights - MSE News
Sick pay and benefits rights, cancelled UK events, subscription refunds and more... Read the full story: UK coronavirus help and your rights Click reply below to discuss. If you haven’t already, join the forum to reply.
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Unable to get a refund for Cycling Holiday
I have been trying to receive a refund from a company called Love Velo, who I had booked a break to compete in the 2020 312 event in Majorca. Due to the pandemic, this event was moved from April to October to April and now postponed again. I am unable to commit to the rescheduling of the event in the future and therefore…
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Lastminute (still waiting) - Hilton Hotel
I purchased a £250 Hilton Hotel stay using a gift voucher and the rest using a credit card. Hilton Hotels have definitely refunded the amount to Lastminute. I have received a voucher from Lastminute, but not for the bulk of the amount paid using the gift card of £150. They have only given a voucher for £100 paid using my…
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UK Hen Party - Holiday Let
Hi, I booked a holiday cottage back in 2019 for a hen do weekend for June 2020 for 11 people, it was clearly stated no refunds but we had to cancel due to Covid. Now I’m trying to get a refund on the deposit but the owner is refusing saying we were offered a credit note which we have 12 months (which expires in June) and…
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Majorca Holiday and credit card chargeback
I booked accommodation in Majorca for 4 - 11 May 2020. Due to the coronavirus travel was not possible and as the company refused to refund I agreed to alternative dates 26 April 2021 - 3 May 2021. The company, GRUPO MIGUEL CIFRE, contacted me on 5 March regarding the UK government's decision to restrict travel outside the…
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HMRC Self employed covid grany
Hi my partner has applied for the final support grant for the self employed. However during the process he noticed that his application had been frauded and the bank details were for someone in Leister and the bank was also not outs but Barclays. After seeing this error my partner tried in vain to contact the HMRC to…
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Air Transat cancellation - no refund?
We had booked return flights to Toronto which are now being cancelled by Air Transat. They have said that they will not refund, only offer a credit to rebook within 24 months. Can they do this?
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Destination2 Hotel refund finally received following court action
Being a customer of Destination2 has been a very bad experience. We made a booking online for a hotel stay which
couldn’t go ahead because of the pandemic. Our
repeated attempts to reach the Company for information on our booking failed
because their after-sales phone lines remained closed and all our emails to
them were…
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Chargeback Charity Auction
Hello, we went to a charity Auction and won at the Auction a Holiday cost £3000Paid by on debit card in june 2019.... it was an open ended date to take said Holiday.We tried booking it for June 2020 but obviously was then in lock down, so the organisers said we could re-book next year.We then went into lockdown again . As…
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SEISS 4 Eligibility check question
I understand I should "reasonably believe there is a significant reduction in your trading profits due to coronavirus between February 2021 and April 2021". I am taking this to mean what I believe my profits should have been in this period had there not been the ongoing pandemic. My trouble is if I compare this period with…
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Urgent - No employment and no child care
I’m writing on behalf of my friend. He lost his job due to Covid last year and has been working a zero hours contract job at a local hospital. Unfortunately he suddenly became ill last week (not Covid related) and has been forced to take two weeks off work and they won’t give him any shifts. Because of this, his son’s…
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Covid test refund for cancelled flight
Hi I had a flight booked through Go to Gate that was ticketed by Aeromexico and operated by KLM. I needed a Pcr-test to board the flight, paid £120 for it and then had the flight cancelled by KLM a day before travel. Should the airlines refund us for tests they required us to take if they cancel? All parties said they…
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2nd Jab After 8 Weeks
Just had a text message from my doctors offering 2nd AZ jab after 8 or 9 weeks.....isn't that a bit early
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BSPLink
Hi after fighting for a refund for flights cancelled March 2020 I've finally received a proof of payment via BSPLink 16/03/2020 but I haven't received the money and don't even know what to do to get it? Any help please?
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Travel Insurance
Is there a travel insurance that will cover you if one of your party can’t travel ( tests positive for COVID before either the out going or return flight )?
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Credit card charge backs
We had a family holiday booked to South Africa in September 2020. Due to Covid 19, BA cancelled our flights (and gave us a full refund) We had however booked flights in and out of a game reserve and had booked the game reserve itself. We contacted both the flight agency and the game reserve and we’re told that whilst the…
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SEISS 4 calculation
Hello folks Re the SEISS grants. I was previously ineligible for infuriating reasons. I'm an actor and all of my work is freelance/zero-hours etc. Unfortunately one of my main semi-regular zero hours voiceover jobs was - despite being as insecure as all my other freelance work - PAYE. And as it made up more than 50% of my…
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What are your rights to a refund if you need to change or cancel a wedding? New guide
With wedding and civil partnership ceremonies now allowed to go ahead in some form, things have got a little more complicated than when you just couldn't marry. What are your rights if you can get hitched, but can't have the day of your dreams? Read the full story: Wedding refund rights Click reply below to discuss. If you…
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SEISS 4th Grant No Contact
Hello, I was wondering if anyone is in a similar situation regarding the 4th SEISS grant and possibly can advise what to do. I was newly self-employed 2019/20 and so the 4th grant is the first I've been invited to apply for. I got a letter on March 24th saying that within 10 days I'd be phoned to ask for ID and bank…
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Express Test Dispute
I apologise if, while this is related to the circumstance of COVID, this post might be better located in a section focused specifically on a dispute with a provider for any good/service. If that is the view of moderators, I'm happy for the post to be moved. Background: In trying to return to my place of work in China, and…
