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BSPLink
Delidi
Posts: 35 Forumite
Hi after fighting for a refund for flights cancelled March 2020 I've finally received a proof of payment via BSPLink 16/03/2020 but I haven't received the money and don't even know what to do to get it? Any help please?
0
Comments
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BSP (Bank Settlement Plan) is the method used to transfer monies between airlines, booking agents etc. It used to run on a fortnightly cycle, not sure if that has improved over the years.
I'm not sure you as a consumer can get sight of the BSP transfer. Guessing you did not book direct with an airline but rather via a travel agent (more likely online ticket seller).1 -
Thanks for your response. So the refund has gone to the travel agent? And I need to contact them?0
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If you booked via a travel agent you should always have been dealing with the travel agent and not the airline.
The travel agent have your money.0
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