We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

BSPLink

Options
Delidi
Delidi Posts: 35 Forumite
10 Posts First Anniversary
edited 19 May at 4:56PM in Coronavirus Board
Hi after fighting for a refund for flights cancelled March 2020 I've finally received a proof of payment via BSPLink 16/03/2020 but I haven't received the money and don't even know what to do to get it? Any help please?

Comments

  • Westin
    Westin Posts: 6,306 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 6 May 2021 at 3:34PM
    BSP (Bank Settlement Plan) is the method used to transfer monies between airlines, booking agents etc.  It used to run on a fortnightly cycle, not sure if that has improved over the years.  
    I'm not sure you as a consumer can get sight of the BSP transfer.  Guessing you did not book direct with an airline but rather via a travel agent (more likely online ticket seller).
  • Delidi
    Delidi Posts: 35 Forumite
    10 Posts First Anniversary
    Thanks for your response. So the refund has gone to the travel agent? And I need to contact them? 
  • bagand96
    bagand96 Posts: 6,524 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 6 May 2021 at 5:11PM
    If you booked via a travel agent you should always have been dealing with the travel agent and not the airline. 

    The travel agent have your money.
  • Westin
    Westin Posts: 6,306 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Delidi said:
    Thanks for your response. So the refund has gone to the travel agent? And I need to contact them? 
    Yes (hopefully) and Yes.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.5K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.