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B&Q Not Abiding by their own T&Cs?
I bought some wardrobe doors from the B&Q website a fortnight ago, but have since changed my mind, and returned them to a local store. The total cost was £285 + £15 delivery. The store refunded the £285, but have refused to refund the £15 delivery charge. The order confirmation email I received at the time of ordering, has…
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Refunds
Hi i have 2 items of clothing to take back to 2 leading stores. However i have lost my debit card that i paid for these items on. My replacement card is not due for 5 days. How will the shop refund me as as i paid on my card they will not give me cash? Help
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Broken flask
We bought a thermos flask from Asda in October. I've been using it to make yoghurt. Last week I decanted the yoghurt into a container and used a teaspoon in the flask to get some of the excess off the side and as the teaspoon just touched the side the glass exploded:eek: . My DH took it back to Asda and the SA said, as it…
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Washing machine broken on delivery
Where do i stand with this, can i put in a complaint?? I am really mad as our old one broke last Sunday and we ordered 1 that day for delivery today as during the week we both work. We decided 1 week was fine to have washing piled up as its only the 2 of us. We got the worst time slot ever 5-9pm (not their fault i know,…
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Re: TV Warranty
In November 2007 my son bought a Evesham flat screen TV from an online company, The TV has a 2 year warranty, he paid for it with a Visa Debit card. Now Evesham has gone bust and so has the TV. Can he claim from the company that sold it, or Visa, or will he not be able to claim from anyone. Thanking you in advance for your…
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M&S Refund policy-new change from April 12th
M&S are changing their refund policy to 35 days( from 90 days)this will take effect from april 12th.
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zavvi
Hi folks, can anyone help my brother who has £80.00 of zavvi vouchers which he forgot about and has just found! is there anything we can do to claim back the money? many thanks...
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Refund of deposit on cancelled motorbike order
I paid a deposit of £100 on a secondhand motorbike from a dealer about a month ago. I then made a part payment of £900 towards the full cost of the bike (£3000) about 2 weeks afterwards. Due to financial reasons I'm unable to pay the balance and have had to cancel the purchase. The bike dealer said they will only refund…
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Help with Laura Ashley refund please.
I bought a new pair of trousers last week. Tried them on in the shop, fit perfectly, loved them so much wore them to work the next day. After 2 hours they had stretched so much (linen) they were ridiculous looking and unwearable, comments from co-workers etc, I had to change out of them by lunch time. Took them back to the…
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Jewsons Mis-quote
Hi, a few weeks ago I looked for the best price for a Sliding-Folding patio door. I found the best price online at Focus DIY (surprisingly!), which was £1206 including VAT & delivery. Now, wanting to support local suppliers, I went to get a price from Jewsons. I went down there, and I told them the story above. I was…
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John Lewis broke MY stuff on delivery!
Help!!!! On Feb 12th John Lewis delivered my new bed and mattress, worth £1675, however on delivery the dropped part of it breaking some stone animal figures of mine from Kenya. These were a present from an old women I worked with on an AIDS project, she made them herself. When I called John Lewis to complain they said the…
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Internet Cancelled on me where do I stand?
I phoned my ISP for a MAC number and the operator who said he had to transfer it to another department and that they would be in contact in 1-5 working days, then personnaly issued my MAC number and proceeded to close my account. My son has an XBox live membership at a cost of 11p a day which he uses all the time and was…
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Window broken by school pupil.
Hi everyone, This is my first post so I hope I am doing it right, and I love the forum and read it everyday. I am hoping someone can help me with this problem please. My upstairs double glazed window has been broken by someone at the school that overlooks my garden, The police have given me a crime # for it, but what I…
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Virgin Active and ARC debt collection...please help!
Hi, Im being chased by ARC debt collection on behalf of virgin active gyms. I DID CANCEL MY MEMBERSHIP PROPERLY, i dropped a letter off at the reception desk at least one month before i cancelled by direct debit with my bank. Virgin Active say they never got my letter. They have also been sending letters to my old house so…
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Woolworths gift vouchers
Just been having a clearout at home and found £20 of Woolworths vouchers. Does anyone know if I can claim the money for these as Woolworths no longer exists? The vouchers are only valid for Woolworths and have an expiry date of 06/09 on them.
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Sky+ HD Box
Two weeks ago i went to a tesco store, just as you went in there was a gentleman standing under a SKy+ HD for £29.00 banner. i asked him what was the catch, he said to me buy a TV from Tesco today and get Sky+ HD Box for £29.00 so me and the family looked at the TV's and we did buy one (we had been looking for a new tv)…
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Rejecting made to measure goods?
Hi, I'm hoping for a little help here please as to how to deal with an issue I'm having with a made to measure window blind I ordered from an online company - I followed their measuring instructions exactly but when the blind came it was several cm too short for the space. When I measured it, it turns out that the material…
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Faulty item must be exchanged, not refunded?
I bought a pair of trousers from Tesco and wore them the next day. When I got home, I realised that they had split at the seam down one of the legs, showing a weakness in the stitching. I took them back to the shop and the lady on the till said that their policy states that they can only exchange faulty items, not refund…
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Returning Unused Clothes without a Receipt?
Can someone please advise where i stand as this is the first time i have ever encountered this. I have a baby's coat that was bought for my son as a gift but it is the wrong size. It is brand new and still tagged with the price on, but i dont have the receipt. So i took it back to the shop and explained my situation and…
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PANASONIC-£1 deals +p&p
if we can get these it would be great but get there quick as they are flying and not much left if im honest i dont expect to get these at 1p but who knows everything from cameras, plasma tvs,shavers,microwaves http://shop.panasonic.co.uk/ hope the link works ok but if not just enter panasonic in browser good luck janey xxx