Help with Laura Ashley refund please.

Shona_3

I bought a new pair of trousers last week.
Tried them on in the shop, fit perfectly, loved them so much wore them to work the next day.
After 2 hours they had stretched so much (linen) they were ridiculous looking and unwearable, comments from co-workers etc, I had to change out of them by lunch time.

Took them back to the shop who just said, "they've been worn, we can't refund them"
I tried to explain that wearing them was what showed up the problem and I did try them on for fit in the shop before purchase etc, don't expect trousers to stretch by 2 inches on the first wear etc.
Nothing.
I was v cross, kept my temper and asked for details of who to complain to.

Any tips on the letter I should write and chances of a refund.
They are 100% not wearable, even with a belt etc.

I've read the consumer rights article, are they not 'as described' because the sizing has changed (I would say 1-2 clothes sizes bigger after 2 hours wear) or not 'fit for purpose' because trousers are made to be worn and shouldn't show ill'effects from being worn.

Thankyou

Shona_3

Oh well,
don't know if it is a good or a bad sign to get no replies.
Phoned customer sevice, they are paying for me to sent them in to be checked.
I think i will enclose a letter stating the difference in measurements of the fabric now and when i bought them (ie now and my measurements) and how they differ from the size guide on the website. I will use fit for purpose I think.
Thanks for everyone who had a read.
Shona

markelock

stick with fit for purpose.

have you washed them (wondering if they will go back to the original size)?

missymugwump

Your on a sticky wicket
It will be hard to prove

Go into shop take a tape measure
measure an identical pair in the affected areas

This will give you the true amount they have given

If the shop refuse to help & it is a chain dircet it to head office they may be aware if it has been a chain wide problem

If it's an independant I think you will struggle

Shona_3

Thanks guys, it's Laura Ashley and the no. i called was a central one so as good as head office I think.

I haven't washed them but if I get nowhere with the refund I will try a really hot wash or look into getting them altered i think.

Thanks again for the thoughts.

williham

They should have refunded in the shop due to being faulty, they were going by the rules for unwanted clothes.