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Virgin Active and ARC debt collection...please help!

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Hi,

Im being chased by ARC debt collection on behalf of virgin active gyms.

I DID CANCEL MY MEMBERSHIP PROPERLY, i dropped a letter off at the reception desk at least one month before i cancelled by direct debit with my bank.

Virgin Active say they never got my letter. They have also been sending letters to my old house so i havent got them.

ARC are horrible and somehow have got hold of my parent's number and are bullying them.

Please tell me what to do?

Thank you in advance!

Comments

  • Fire_Fox
    Fire_Fox Posts: 26,026 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Repost this on the DFW board - there are template letters you can use to insist on all communication in writing.
    Declutterbug-in-progress.⭐️⭐️⭐️ ⭐️⭐️
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