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Praise, vent & warnings

Archives for April 2020

Retail returns and refund complaints during lockdown
It seems in the last week or so we've had new sign-ups across the board with people jumping up and down because they can't return their faulty tv, or wondering why the plants they ordered haven't been delivered in the 3-5 days it usually takes, or why they can't get a refund on some faulty furniture until the stores…
GARDENING EXPRESS
:/ I unfortunately made the mistake of ordering from this company without researching previous online reviews. I'm wondering if anyone else is experiencing this:? Order made 12/04 £108. Website at the time stated 3/5 days which I didn't expect to be fulfilled and was prepared to wait longer but now 30/04 and still no…
Fake Tesco Email
I have recently had emails which supposedly come from Tesco.com - a more detailed look shows 2 different sendersThe subject line is Important Notification and the the body says that my Tesco account will be deactivated unless I verify my bank account details using the link they kindly provide. It's an obvious scam as I…
Scammed - Desperatley need help
Hi, I am hoping someone may be able to guide me as I believe I've have been scammed. I'll keep this as brief as possible for the time being. I placed a wanted ad on Gumtree for kids toys, a private seller responded and we agreed a price. The next day they said they had other toys I may be interested in, after seeing photos…
RAMPING UP
I used to think all sentences beginning, for no reason whatsoever, with the word "SO" were the most annoying sound in the English language. But now I have found something even worse-----it is the phrase "RAMPING UP". Yes, you've all heard it many times every day over the past month or two. Anyone agree ? Or name your own…
Furlough misunderstood
There seems to be a massive misunderstanding amongst people that furlough doesn’t cost anything. When all this is done and dusted there will be a massive financial bill to be paid the likes of which we have never seen Someone is going to have to pay for it in one way or another.
next door neighbour moaning about water from my garden flowing into his.
I was pressure washing my patio slabs and cleaning up in preparation for painting the fence surrounding my garden and my next door neighbour started moaning that the water was going into his garden and was also getting the bottom of his new fence all wet. So I only need to paint my left hand neighbours fence and the bottom…
Blue coin cards containing a Brilliant Uncirculated 50p, what do you consider a fair price to pay?
I am a coin collector looking for a fair deal for all collectors. I have no connection or affiliation with the company that sell this product. Brilliant Uncirculated 50ps in coin cards are only available from one UK reseller authorised to buy the unpackaged coin and resell in their own card.
non existent customer service from Currys - defective TV sold and impossible to contact.
Afternoon all, hope everyones having a good enough time of lockdown at the minute! Just before the whole lockdown started I ordered a new 43 inch QLED TV from Currys and collected instore. As of last Thursday, the display has now developed several defects (LED panels blooming, flickering, leading to brightness distortions…
Lost BACS transfer - help please!
I am at my wits end here and don't know what to do. My father passed away last year, he had a Trust will that made provision for a portion of the sale of his house to be held in Trust by me. My bank, Barclays recommended that I use their partners, Co-Op legal services for the probate and other legal issues. In January I…
Fred Olsen Refund in Cash.
Good on Fred Olsen, I got my cruise payment back onto my credit card. And my cruise wasn't till the 6th May.
What Is It That People Don't Understand About The Arrows On Supermarket Floors ?
And even more so what is it that the home delivery pickers do not understand about them ? Is it really that difficult a concept ?
Totally ripped off by plumber
Hiya. I was charged £632 to change two small parts on our hot water tank. The engineer was shocked by the price but his office wouldn’t let him leave until we had paid. He gave us an indication it would be about a third of this amount. We have been totally ripped off. Is there anything we can do?
The Range online orders
Does anyone have any contact details for The Range other than the completely useless 0345 026 7598 main number that is not being answered at all ?, I have placed several orders prior and since lockdown, they initially were delivered by XDP to the wrong address/wrong road/ wrong postcode ..... latest order due yesterday has…
Contentious Discussion
we were having a discussion at work about Captain Tom etc etc when the point was raised that strictly speaking according to established military decorum, an army officer of the rank of Captain and below, should not be using their rank as part of their title. That “privilege” is afforded to Major and above. IGNORING all the…
Aldi Online Returns - No Refund as they never collect
I ordered an item on Aldi website at the end of March, it was delivered in a few days however they sent the wrong item. I contacted there customer services and they arranged to get a courier company called XDP express to collect and would give a refund when the item arrived back with Aldi. Unfortunately the courier never…
Can smell cannabis constantly from next door neighbour's
I'm looking for some advice. My in laws are in their 70's with my father and law suffering with lung problems, over the last few years they have haf to put up with being able to smell cannabis coming through the walls from next door, they have spoken to them numerous times with all the promises it will never happen again…
Laura Ashley
Warning - Laura Ashley in administration. I ordered items on 1st April, still not even dispatched and along with many others (see Trustpilot), no confirmation of when items will be sent but money taken immediately (01 April). Why if they are unable to deliver items ordered over 18 days ago, are they still allowed to take…
Currys.co.uk customer service in lockdown
Hi, I just want potential customers of Currys to be aware of any products you purchase on Currys.co.uk in the lockdown phase, beware if you need help from the customer service department. We bought a new TV from Currys on 29th March 2020 (our old one packed in 27th), delivered new on the 31st March 2020. All good so far.…
Appliances Direct and price of call charges to sales line
Hello iv been looking for a cooker and have being the rounds and I saw one I was interested in one on their site so I gave them a call and the call connected but then went dead. Almost instantly. However I did not think anything about it and called again and spoke to a member of staff for a couple of mins. But in the end I…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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