We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Praise, vent & warnings

Archives for January 2018

Axa Holiday Insurance :)
Praise when praise is due, we have annual holiday insurance through our Co-Op bank account which is done with Axa. We have had a to cancel an upcoming holiday to Cuba and they have paid out within 2 weeks of the claim being submitted. I rang them a couple of times to make sure I was submitting the right information and on…
Help with onthebeach.co.uk please!
Does anyone have advice or experience of dealing with onthebeach.co.uk? I have never felt so frustrated in my life. They are all acting really dumb and are pretending not to understand/acknowledge that they have overcharged me. All their responses to my emails are from different people. If at least one person took the time…
Curious phone number - can anyone explain ?
Had a scam call today. When I did 1471 afterwards - I got the following number : 00349441484904265 I know that 00-34 is Spain, but the amount of digits in this number baffle me. I am pretty sure that the guy was calling from within the UK, so perhaps the digits signify some kind of call routing via goodness knows where.…
Axis Bank
:mad: I am absolutely furious! Having spent ages grappling with a not particularly clever website whilst trying to open a joint savings account with Axis, I finally get a message that tells me that they can't open an account online. Helpfully (not) I am told I could print out forms and bring documents to their London…
Shoeaholics will not respond nor refund
I ordered three pairs of shoes which were delivered to Doddle. I only received two a pairs in one parcel (whether there was a third separate one, I don't know but I was handed one parcel with two pairs). Anyway I contacted Shoeaholics to state I had not received the third pair so can the process the refund. I first…
Mighty Deals dreadful customer service
In a nutshell bought a refurbished iPhone through Mighty Deals and on initial use kept crashing. After a lot of emails, mainly from me due to being ignored, I returned the phone for replacement/repair. It was returned with exactly the same fault. Again numerous emails and finally Ultimo agreed to a refund if I returned it.…
NatGeo Kids Magazine Subscription - Creature Media
MSE can you use your influence here to resolve the problems I and many others are having with Natgeo Kids and specifically Creature Media Limited which run (or are supposed to run) its UK subscriptions? I ordered via Tesco Clubcard double up as a Xmas present. Subscription has never arrived. Creature Media ignore all…
vent: benson for beds,return policy and misselling
All, read the sticky for advice and looked through forum for help but cannot see anything. My wife and I bought pillows last year from bensons, long story short was we were there for over an hour trying, the salesperson (obviously wanted a sale) gave us the most expensive pillows at 62.99 each and said they were the…
Bitcoin?
Hi seen this on my f b news feed supposedly endorsed by M.L. Just wondered if it is real. com/product/debt-free-wannabe-a-collection-of-inspiring-true-stories-to-help-you-beat-your-debts-from-the-uks-1-money-saving-expert/?adset=pc&adi Not judging just looking for clarity. T.I.A. Cudge19
Is this a scam-Electric bike £19.98?
My mates dad has just ordered one of these. https://www.ebay.co.uk/itm/Red-7-Speed-500W-48V-Electric-Bike-eBike-Snow-Bicycle-Cycling-4-0-Fat-Tire/112776903177?epid=27013619731&hash=item1a4206fa09:g:LpoAAOSw9NBaaEwc Electric bike £19.98 delivered, surely there's a catch. Any ideas?
Sainsburys disability discrimination
I would like to say how upset and angry I am over my local Sainsburys who have banned my daughter for no reason and will not speak to any of us as to why she has been banned. She has severe ocd and this shop was the only place she would shop, she won't do online shopping and won't let anyone else go shopping for her.…
Praise: Zeek
I recently had a gift card to sell. I thought about eBay, then remembered all the hassle it can be if you end up selling to someone dodgy. So I tried Zeek - not expecting much, actually. It was a £120 gift card for a high street retailer. It sold within a week, and in another week I had £99 in my bank account. It's worth…
Timely works
6 months ago our road was paint marked for repair patches - the road is 1 mile long and the works needed diversions. A month ago a diversion was put in place for the council workmen (Cormac) to come. We all thought it was the road surface repair but no, it was white lining. They painted half a dozen junctions, two mini…
The NHS doesn't want its property returned.
I work in a care home and whenever our residents are returned from a stay in hospital they arrive with NHS sheets, blankets, pyjamas or gowns, which we wash, press and bag them up. However the hospitals have said they do not want them back. This seems absurd considering their financial situation. Therefore we have piles of…
Bewdley Sheds
Complete newbie here. I’ve noticed that there is a closed thread from 2015 regarding the quality of service from Bewdley Sheds. They have a website full of glowing reports from previous customers. It certainly wasn’t my experience. To start with they wanted a 50% deposit followed by payment in full before they would start…
Passport online renewal service, very impressed
As per the title used this to renew my passport, took my own photo, uploaded, sent old passport off, all done and dusted in a week, with almost daily updates. Great service highly recommended.
High calculated VAT on parcel
Hi all I bought in November a jacket and sweater from China in total value £28.50. They shipped by EMS which is handled by Parcelforce in UK. As express supposed to come in max 15 days but takes them 2 months and a half only to get mail saying that i have to pay £10.22 import VAT and £11.25 clearance fee. I think that's…
Ernest Jones lost my fiancee's engagement ring
My Fiancee sent her year old engagement ring to be dipped it is white gold. To cut a long story short, the wrong ring returned to her it was three sizes too small and the diamond was half the size. Initially they apologised and said there had been a mix up they had found the ring and it was being treated. Following…
Zavvi - Avoid like the plague
My wife bought a Jawbone fitness tracker which developed a fault. I contacted Zavvi and they said it was not under warranty since it was over 6 months. As they suggested, I contacted the manufacturer who said they would not honour the warranty since Zavvi is not an authorised retailer. I tackled Zavvi about this, and they…
Blue Print Plans - Not Competent
Gary Taylor trades as Blue Print Plans - he is an individual purporting to be an architect, however he is nothing of the sort. He prepared drawings on our behalf which were laughed out by the planning office. Drawings were 180 degrees out, red lines were missing, scale incorrect etc etc. The access statement made little…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Praise, vent & warnings

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Praise, vent & warnings

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free