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Praise, vent & warnings

Archives for February 2016

Tesco.com Grocery pricing woes
.....so inept at times with deducting offers from your delivery day invoice. Looking back a third of orders since Summer 2015 have met this category! Have to regularly telephone / email to get refunded which goes against having convenience of delivery. Sometimes get Spanish inquisition if have a Tuesday delivery as online…
Talk Talk: no emails until the 22 Feb they inform us.
My emails had stopped coming for two days then briefly a few arrived yesterday and now they have stopped again. They informed me on the phone we'll have to wait until the 22 Feb before they put it right. They say there's something wrong with their servers and will get back to me. I was wondering if they have been hacked…
Rant M&S premium club Rant
This little old lady is Cross. I just have my state pension so no money to waste. I joined the Marks and Spencer premium club years ago when I retired as it included travel insurance up to age 80. £10 a month went up to £20 but it was still acceptable to me as I like the extra vouchers they sent me. Yesterday as I had paid…
BT supermarket voucher: scam?
Has anyone else found it impossible to claim the voucher that BT offered for certain new customers? The on-line form asks me to provide the order reference, but when I typed in the reference they sent me, which was 19 characters long, the form gave an error message saying that it has to be 20 characters! Furthermore, the…
Victorian Plumbing - Never Again
I would never use Victorian Plumbing again 1) Bathtub ordered arrived with no legs, which i had to re-order, took over a week to arrive. By that time the builder put some blocks under the bath so the legs were useless by the time they arrived 2) Returned 3 items as we didn't like the colour of the item, it didn't really…
Debenhams Flowers - don't bother
Just a warning to not use Debenhams Flowers. Have used them in the past but recently had a very poor experience with them - and judging from their Twitter feed am not the only one! ... My boyfriend ordered some flowers from Debenhams for Valentines day for me. He arranged for them to be delivered last Friday (12th) as I…
Pull your socks up, Argos
Bad form for Argos to email a chap to say the ordered goods have been delivered to the appropriate store - only to have one's lunch hour wasted travelling to and queuing at said store for the privilege of being informed in person that the goods are not there. Gave up at this point and ordered from Amazon instead - much as…
Royal Mail won't refund me for lost parcel because they claim buyer won't sign forms
This is an update to my question about a month ago: forums.moneysavingexpert.com/showthread.php?t=5392060 Royal Mail still refuse to refund me because the buyer won't sign a form to say he didn't get the item. The buyer has told me he's received no such form. It's very hard to know who to believe, but surely this must…
Nectar card and Vue cinema
Nectar sent out an email with special offers, which you could sign up to. Amongst these was an offer that if you used some points from your nectar card towards the cost of a cinema ticket at a Vue cinema, you would get 1000 points credited to your nectar card. This offer was popular from what Vue staff told me and the link…
Vent: bought two faulty Nine West handbags
Can anyone help please with some consumer advice. Two years ago, I bought two Nine West handbags from TK Maxx. My mum used hers straight away, but within nine months, the strap had started to break. I contacted TK Maxx, but it said too much time had passed. I just put it down to bad experience. Aunty didn't start using her…
InPost Avoid
I booked a parcel delivery via Parcel2Go and used InPost. I paid for 24 hour delivery. InPost are a company who have lockers around the company, to post and collect parcels from, usually located in shop car parks and petrol stations. Their courier then collects the parcel and delivers it (or supposed to). Or you can…
Bloom & Wild
My best friend sent me flowers as a thank you and I was confused to get a very flat box. Turned out to be genius! Flowers that go through the letter box :) Had never heard of them before, but all the heads came individually wrapped in expandable netting and the flowers were in perfect condition. Still got them over 2 weeks…
Replacement watch battery
Last time I needed a battery in my small gold watch, Goldsmiths wanted a very high fee, as they said they didn't replace batteries in gold watches, in case of damage, so sent them away to be fixed. Because of this, I went to H Samuel and paid a few pounds for the job to be done in minutes. Today, I went to H Samuel, only…
Uber driver
London driving is a PITA and the goddamn private hire vehicles are driving me nuts. I was driving northbound on City road just north of the roundabout. This idiot uber driver does a Uturn on that road when there is a roundabout just ahead at 10AM traffic. He crosses over a central reservation and then proceeds to pick up a…
Praise for Farmer Autocare (Blackhall - Edinburgh)
I'm generally suspicious and wary of 'chain' garages and tend to use independent garages for MOTs etc. However, I recently used Farmer Autocare for a 18,000 mile service. I have a slightly uncommon car and I had been told during previous MOTs and services (at a couple of different locations) that my car's ECU is not of the…
Why NOT to buy Samsung TV's or Curry PC World's "Whatever Happens" cover policy
Hi all, First time newcomer to this forum. Just thought that I would share some valuable insight into Currys PC Worlds/KnowHow's "Whatever Happens" cover. I have decided to share my experience in an email to BBC's Watchdog programme. Sorry for the lengthy post but it was necessary to inform Watchdog of the exact situation.…
Praise for Healthy Pets Insurance
Just wanted to say how brilliant I've found Healthy Pets to be. I've had my two cats insured with them since they adopted me in 2009 but I've never claimed before and they do say that you never know how good your insurance is until you have a claim. My beautiful boycat fell ill in August and the vet struggled for a…
Another telephone scam ?
I have just had a call to my mobile asking for my daughter from the life insurance policy review team, they used her name but had my DOB . I corrected them but did not give them my name or any other details but she said everyone had to have a review, she couldn't tell me who my policy was with and couldn't explain how if…
Kenco Rewards Points
Is anyone else annoyed with Kenco Reward points? You get a code to collect points on each jar or refill pouch you buy. In the past, they had a brilliant selection of gifts including small kitchen appliances, household items, entertainment/leisure items etc. I had a few nice things and was a very happy customer :) The…
Yours Clothing Ebay Outlet... never again!
So, I make the mistake of ordering something fromYours Clothing on their eBay outlet, their "boxed shoes" arrive in a plastic wrapper, and turn out to be damaged! (massive rip in the side) so after many emails back and forth telling me they will refund my return postage on the basis that they decide "if the mistake was…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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